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Public Tickets

TeunB Questions on soledad themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 23, 2024 at 1:37am   15 Most recent comment from PenciDesign Supporter:Hi @zhuangshaxiannyu,Please create a new ticket with your site URL. I'll check and then send you a quick guide.Regards,PenciDesign. Kantutita Menu bugClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 22, 2024 at 4:03pm   3 Most recent comment from Kantutita:Thanks so much for your quick reply!I had tried a lot of settings but not this, it solved the problem in a minute.Thanks again :) Tzahi Ganon PAGE CAN'T READClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 22, 2024 at 1:32am   2 Most recent comment from PenciDesign Supporter:Hi,Have you installed any page speed optimization plugins?Regards,PenciDesign. LillaGreen Urgent!!! Discount on Checkout is still not working!!Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2024 at 8:01am   8 Most recent comment from LillaGreen:It works nowThanks Tsvete Samane submenu arrow of hamburger menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 20, 2024 at 2:04am   7 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Vertical Mobile Navigation: turn off the "Enable click on Parent Menu Item to open Child Menu Items" option.Regards,PenciDesign. Samane a button on featured imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 19, 2024 at 11:55am   2 Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad doesn't contain any options/hooks that help you insert the custom button into the featured image.Please try to use the Ads Inserter plugin to customize it: http ... Zoran Template Featured items has no 4 columns, only titleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 19, 2024 at 11:52am   2 Most recent comment from PenciDesign Supporter:Hi,In this case, please follow the document at this link to understand how to config the Elementor columns with the Flexbox Container: https://elementor.com/help/container-element/Regards,PenciDesign ... KeepCoolAddiction Deregister licenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 19, 2024 at 11:45am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... ISOLE-GRECHE WPBakery updateClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated February 18, 2024 at 4:14pm   5 Most recent comment from ISOLE-GRECHE:Done. LillaGreen Waiting since 6 weeks for an update for solving major issues with my sideClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 18, 2024 at 10:21am   4 Most recent comment from PenciDesign Supporter:Hi,Sorry for the late reply. Please re-send me the site FTP information. I'll update your site today.Regards,PenciDesign. VTCCo My subscription page is getting wrong styleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2024 at 5:24pm   3 Most recent comment from VTCCo:Thanks, I'll check now aamirali51 Canot change the Archive titleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2024 at 8:38am   2 Most recent comment from PenciDesign Supporter:Hi,The Archive Title text on the Elementor is just a preview test, it will be replaced with the Category title on the live site.Regards,PenciDesign. aamirali51 empty placeholder images in my mediaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2024 at 8:19am   2 Most recent comment from PenciDesign Supporter:Hi,The image on your screenshot was generate by the Elementor Page Builder, please check all the element you've created.Regards,PenciDesign. Randy Displaying Audio PlayerClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated February 17, 2024 at 1:42am   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of the PenNews doesn't support this feature.You should install and use the PowerPress Podcasting plugin at this link: https://wordpress.org/plugins/powerpres ... Jonathan updating the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2024 at 6:08pm   5 Most recent comment from Jonathan:Thank you, that worked!