Public Tickets
Loraine
UpdateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 17, 2024 at 10:43am
2
Most recent comment from PenciDesign Supporter:Hi,You can follow the document below to understand how to update the Soledad theme.How to Update A Premium WordPress Theme to the Latest Version?Regards,PenciDesign.
dcavrak
Top Bar issue + Slider buttonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 16, 2024 at 3:59pm
7
Most recent comment from dcavrak:perfect -- thank you!
Michał
Working on a local serverClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 16, 2024 at 3:45pm
4
Most recent comment from PenciDesign Supporter:Hi,Yes, you can also work with the child theme.Regards,PenciDesign.
planetorlando
Category Page Side BarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 16, 2024 at 12:28pm
7
Most recent comment from planetorlando:worked!! This is my 7th license purchase and your customer service never fails!!Thank you for that and have a great day!
MsWildCard
Thumbnail image zoomClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 16, 2024 at 11:50am
2
Most recent comment from PenciDesign Supporter:Hi,Please edit the page with the Elementor Page Builder, select the Penci Latest Posts element then change the thumbnail crop option like the screenshot below:Regards,PenciDesign.
MsWildCard
Theme affecting keywordsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 16, 2024 at 9:52am
5
Most recent comment from MsWildCard:That fixed it, thank you!
Michal
x-twitter wrong logo by defaultClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 16, 2024 at 9:09am
2
Most recent comment from PenciDesign Supporter:Hi,Please send me your site URL.I'll check and then send a custom CSS code.Regards,PenciDesign.
Ctalledo
CMS FontClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 15, 2024 at 12:56pm
2
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
Sharon England
Category Page LayoutClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 15, 2024 at 3:15am
9
Most recent comment from Sharon England:that worked. Thank you.You guys are super quick and very helpful!!!Really appreciate it.Sharon
Siddharth
Autoptimize - Optimize JavaScript Code IssueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 15, 2024 at 3:05am
2
Most recent comment from PenciDesign Supporter:Hi,All the features of the Autoptimize plugin are already included in the Penci Shortcode & Performance plugin, so please follow the document details at this link: https://soledad.pencidesign.net/sol ...
ccharell
Penci Big GridClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 14, 2024 at 7:44am
2
Most recent comment from PenciDesign Supporter:Hi,Please select the heading text style 6 like this screenshot: https://ibb.co/ypYdppFRegards,PenciDesign.
Mal Milligan
Automatically Optimized ImagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 13, 2024 at 4:10pm
3
Most recent comment from Mal Milligan:I have an admin ID setup for future Soledad use but I figured out what is happening. I've been building WP since 2009. I was just surprised to upload a bunch of images yesterday to the media libr ...
Yuriy
Child Theme and LicenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 13, 2024 at 3:35pm
12
Most recent comment from Yuriy:Thank you for your help, everything works!
Charelle
Lay-outClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 13, 2024 at 10:08am
3
Most recent comment from ccharell:Amazing! Thank you!
Hengstigal
CLS - Cumulative Layout ShiftClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 12, 2024 at 9:06am
2
Most recent comment from PenciDesign Supporter:Hi,I've checked your site but haven't found any issue with the CLS: https://ibb.co/dgscM2xThe result you see is the average score from the past. Please wait for Google to update it in the fu ...