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Public Tickets

Paola Site slowClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2024 at 2:47pm   8 Most recent comment from PenciDesign Supporter:Hi,The issue may arise because one of your installed plugins is not compatible with the latest version of PHP, potentially causing conflicts that lead to high CPU usage.Please consider downgrading the ... laithb Featured Image PostClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2024 at 10:12am   3 Most recent comment from PenciDesign Supporter:Hi,1. You can use the featured image size of 1200 x 797 px. This size works correctly for all post layouts of the Soledad theme. 2. If you want to improve the page loading time, please refer to the do ... vinkbhat video not playingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2024 at 5:32am   6 Most recent comment from PenciDesign Supporter:Hi,The problem is that one of your installed plugins has modified the Elementor video output for the guest user, so it doesn't work correctly.To troubleshoot this, please disable all plugins (exc ... adaparisi video preview on hover thumbnailClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2024 at 2:06am   4 Most recent comment from PenciDesign Supporter:Hi,This feature doesn't affect the page speed; the video only loads when the user hovers over the featured image.Regards,PenciDesign. Tzahi Ganon AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2024 at 1:57am   2 Most recent comment from PenciDesign Supporter:Hi,If you want to use the AMP, please install the Penci Soledad AMP by going to Appearance → Install Plugins.Regards,PenciDesign. robertoinarte Issue with Removing Billing Fields in WooCommerce Checkout PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 7, 2024 at 2:52pm   2 Most recent comment from PenciDesign Supporter:Hi,In this case, I recommend that you install the Flexible Checkout Fields plugin from this link: https://wordpress.org/plugins/flexible-checkout-fields/This lightweight plugin allows you to easily tu ... KeepCoolAddiction Produits imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 7, 2024 at 10:31am   3 Most recent comment from KeepCoolAddiction:Hi,   Thank a lot for your support, but i rollback the previous version and everythings works fine.   Have a good day   Stéphane Ivan Boscan Is about the Soledad-Time Magazine templateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 8:33pm   5 Most recent comment from Ivan Boscan:Hi, I can see that the problem has been solved. Thank you so much for your valuable help! monicabruni Hamburger Menu not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 6:00pm   7 Most recent comment from monicabruni:Thanks, now it's working.Best Regards jamesnguyen1 Pop-Up controlsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 5:58pm   2 Most recent comment from PenciDesign Supporter:Hi,This pop-up might be associated with one of your installed plugins; it does not come from the Soledad theme.Regards,PenciDesign. vipinkumarseo penci aiClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 1:13pm   14 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Social Media: change the social media profile URL at this panel.Regards,PenciDesign. news784svg PHOTOSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 1:07pm   2 Most recent comment from PenciDesign Supporter:Hi,I've reviewed your site, and the image is already displayed as full width. Please refer to this screenshot for confirmation: https://imgur.com/a/tSa1vfXRegards,PenciDesign. theorganisedhousewife Copying one site to anotherClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 4:35am   7 Most recent comment from theorganisedhousewife:thank you, you may close this ticket now.  littlepellizza penci heading block styleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 2:07am   18 Most recent comment from PenciDesign Supporter:Hi,This appears to be a cache issue. Please clear all site caches and your browser cache, and then check again.Regards,PenciDesign. Arturo AR Translate OptionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 12:43am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Quick Text Translations: translate all the theme text at this panel.Regards,PenciDesign.