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Public Tickets

grederflorent Elementor messing up with TOCClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 11:01pm   10 Most recent comment from grederflorent:Sure thank you for the insights, please let me know once it would be tested and then the time to get it it fixed. Have a good day.  Nonhlanhla Front End SubmissionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 10:17am   2 Most recent comment from PenciDesign Supporter:Hi,Please make sure you've followed all the steps in the video document below:Regards,PenciDesign. aftoshnfs WPBakery Page Builder pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 8:39am   4 Most recent comment from PenciDesign Supporter:Hi,You don't need to delete the current theme installation. Just re-download the "All files and documentation" file, extract it, and upload the WPBakery Page Builder from that folder.Regards,Penc ... blidanu26 Menu Always MissingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 6:47am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. Mark Disable Ads on certain posts/pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 4:26am   5 Most recent comment from Mark:Excellent - Thank you.  elsatove Fonts not working Post TemplateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 12:19am   4 Most recent comment from PenciDesign Supporter:Hi, 1. For the general typography of the sidebar, please modify it by going to Appearance → Customize → General → Typography. 2. I've replied about the heading alignment in another ticket. ... elsatove Center images/elements inside Blog Post and SidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 12:08am   6 Most recent comment from PenciDesign Supporter:Hi,About the sidebar heading, you can select the text-align by going to Appearance → Customize → Sidebar → General → Sidebar Widget Heading Align.Regards,PenciDesign. aftoshnfs can't install the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2024 at 10:10am   2 Most recent comment from PenciDesign Supporter:Hi,This issue is related to the server configuration. Please follow the detailed documentation at this link to understand how to resolve this case: https://www.wpbeginner.com/wp-tutorials/how-to-fix-t ... tazmike1964 Article Titles not showing up on single post pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 24, 2024 at 2:40am   10 Most recent comment from PenciDesign Supporter:Hi,Please check all the security plugins you have installed. As I mentioned in the previous reply, I can't access https://gotchanewsdaily.com/wp-admin or https://gotchanewsdaily.com/wp-login.php. ... Francesca AncoraClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 23, 2024 at 11:51pm   2 Most recent comment from PenciDesign Supporter:Hi,Please read the document details at this link: https://wpshout.com/how-to-link-to-page-content-from-a-wordpress-navigation-menu/Regards,PenciDesign. dcavrak Adding a shortcode to menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 23, 2024 at 2:40pm   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please follow the document at this link: https://support.buddyboss.com/support/solutions/articles/72000599576-enable-the-use-of-shortcodes-in-header-menu-itemsRegards,PenciDesign. Pascuale Anaclerio install themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 23, 2024 at 2:34pm   2 Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong theme file.Please extract the downloaded file, upload the soledad.zip, and then check again.Fore more information, please read the document detail ... Brandon Removing the "Header Style5 (CENTERED) in the side barClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 22, 2024 at 8:45pm   2 Most recent comment from Brandon:Nevermind, it was in the menus. I apologize.  oktabaperis Mobile MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 22, 2024 at 5:33pm   6 Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue by configuring the Header Builder → Mobile Sidebar → Mobile Sidebar Menu → Enable click on Parent Menu Item to open Child Menu Items: No.Please clear all the browse ... Peter Johannesen Ajax Preloading OptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 22, 2024 at 4:12pm   8 Most recent comment from PenciDesign Supporter:Hi,All the AJAX content of the Soledad theme is loaded via the `wp-admin/admin-ajax.php` URL with numerous request parameters.Regards,PenciDesign.