Public Tickets
satyanandi191
why i cant able to delete any portion when i edit with elementor.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 6, 2025 at 1:26am
2
Most recent comment from PenciDesign Supporter:Hi,
You can edit the footer elements by go to the dashboard → Penci Blocks: edit the footer block with the Elementor Page Builder.
Regards,PenciDesign.
jochite Chinesta Tejera
Conflict with the plugin Select Penci Shortcodes & PerformanceClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 5, 2025 at 1:35pm
7
Most recent comment from jochite Chinesta Tejera:I think you've already solved the issue.From the ionos administration panel I tried to switch the SSL certificate to server mode. After several attempts I spoke to the ionos technicians and they ...
zaman
Demo import stuck on "importing customizer"Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 5, 2025 at 12:39pm
9
Most recent comment from PenciDesign Supporter:Hi,
1/ The current version of your homepage was built using the Customizer settings, so it does not appear under the Pages section. For detailed instructions, please refer to the documentation at ...
tim-nieuwpoort
Author boxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 2, 2025 at 10:49am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to the dashboard → Users → Profile → Biographical Info: change the text at this option field.
Regards,PenciDesign.
renatols
Speed OptimizationfaClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 31, 2025 at 4:54am
6
Most recent comment from renatols:Thanks.
Jon Miksis
Stretched vertical images on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 31, 2025 at 3:20am
4
Most recent comment from PenciDesign Supporter:Hi,
Please modify the CSS code:
.post-entry img {
max-width: 100%;
height: auto !important;
}
Regards,PenciDesign.
sportsnsider
Login/SocialClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 30, 2025 at 6:47pm
2
Most recent comment from PenciDesign Supporter:Hi,
1/ Navigate to Appearance → Customize → Topbar → General Settings, and under Display Login/Register?, select the position where you want the option to appear.
2/ The Soledad theme already i ...
autodesign
Geeting this error Hosting Server Read Timeout HTTP 502 — Unable to Connect to the Origin ServerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 30, 2025 at 12:19pm
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is related to your hosting configurations.
Please follow the detailed instructions in the document at this link: https://www.godaddy.com/en-uk/help/502-504-or-redirect-error-when-i-open ...
renatols
Menu stop open and showingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 30, 2025 at 5:38am
3
Most recent comment from renatols:I see. Thanks.
beachturk
social media icon and nameClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2024 at 5:42pm
2
Most recent comment from PenciDesign Supporter:Hi,
Yes, we’ll include this in a future theme update.
Regards,PenciDesign.
Patricia Jones
mobile menu etxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2024 at 1:13pm
3
Most recent comment from Patricia Jones:As always - awesome service - thank you and happy new year!
Jean-charles Hapax
themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2024 at 3:07pm
2
Most recent comment from PenciDesign Supporter:Hi,
1/ Go to Dashboard → Header Builder, click Edit with the Penci Header Builder for the current header, select the Sticky Header, and remove all elements in this area.
2/ Navigate to Appearance ...
elakri_khalid
Hamberger menu CopyrightClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2024 at 3:02pm
10
Most recent comment from elakri_khalid:Done. Thank you.
nayitas
Logo looks too smallClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2024 at 2:58pm
4
Most recent comment from PenciDesign Supporter:Hi,
If you’re unsure about the coming soon mode, please send me the WordPress admin account details. I’ll log in and help you check it.
Regards,PenciDesign.
satyanandi191
logo looks small when i use it in header sectionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2024 at 10:22am
2
Most recent comment from PenciDesign Supporter:Hi,
I’ve checked your site and logo image. The issue is that your logo image contains a lot of white space around the main logo text, which is why the white space appears on your site.
Please remove ...