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Public Tickets

tatawbcn video/lastest video boxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 24, 2022 at 5:52pm   8 Most recent comment from PenciDesign Supporter:Hi,Here is the info when I tried to debug your Youtube API key:The provided API key has an IP address restriction. The originating IP address of the call (2a02:1778:113::68:151) violates this restrict ... Mani Misssing ampthtml tagClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 24, 2022 at 12:41pm   6 Most recent comment from PenciDesign Supporter:Hi,I've checked your site and have not found any plugins installed.Please check your site correctly.Regards,PenciDesign. Pavlos Kas. Post not opening for some people, showing Jquery stuffClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 24, 2022 at 8:47am   4 Most recent comment from PenciDesign Supporter:Hi,1. The options on your screenshot doesn't relevant to the problem you've described, so you can keep all these settings,2. I'm also still not facing this error on my devices, this err ... Ahayes187 Demo Style IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 10:39pm   5 Most recent comment from Ahayes187:Hi,I've managed to correct the issue(s). Thanks for the assistance. Please close this ticket.Thanks,Antony Rebbi problem with font after updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 4:06pm   9 Most recent comment from Rebbi:I'm done and everything worked fine. Many thanks for the help! curiouscyn lost all customizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 3:56pm   4 Most recent comment from PenciDesign Supporter:Hi,Following your workflow, if you've modified page/post content based on the demo data you've imported then click the un-installed button, all the data will be deleted and can't be res ... Maxivillus Product style 7 not clickableClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 3:19pm   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, you can't make a gray background clickable, because this will conflict with another element on the product item & this is a bad user experience.Regards,PenciDesign. sz3jdii No new-lines in code blockClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 11:22am   3 Most recent comment from sz3jdii:It's working! Thank you :) nwnuyhs Can I customize the layout style of the article categories？Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 10:51am   3 Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad only support customize Archive layout from the Customize only (Appearance → Customize → Category, Tag, Search, Archive Pages),We're currently building the ar ... Pavlos Kas. Remove slider and sidebar on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 10:13am   2 Most recent comment from PenciDesign Supporter:Hi,1. There are no options to remove the slider on the mobile without using custom CSS. But you can use the Elementor to build your page then select the device to display for each element. Please read ... elisefribouletperrier mise en page pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 10:10am   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, we support the English content only, so please write your question in English.Regards,PenciDesign. jijiart To change subtitleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 23, 2022 at 7:43am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Slogan Text: change this text at the Header Slogan Text option.Regards,PenciDesign. docta Blog page not following Category, Tag, Search, Archive LayoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 22, 2022 at 5:57pm   2 Most recent comment from PenciDesign Supporter:Hi,Please send me the screenshot & URL of your issue.Regards,PenciDesign. PhilDufour Term Never Keep CategoriesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 22, 2022 at 5:12pm   2 Most recent comment from PenciDesign Supporter:Hi,At Soledad theme, we've modified all the default features & functions of the Elementor/WP Bakery to work perfectly with theme features, so some options/features of Elementor will be different ... jimfarg 0 bounce rate after theme updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 22, 2022 at 4:34pm   2 Most recent comment from PenciDesign Supporter:Hi,That is strange because we've not made any big changes about performance & optimization code. But I'll take a time to check then you a report later.Regards,PenciDesign.