Public Tickets
Thomas Grah
Load more button disappearsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 27, 2021 at 4:01am
2
Most recent comment from PenciDesign Supporter:Hi,About this case, please follow these steps:Delete the Penci Shortcode & Performance plugin then re-install it by going to Appearance → Install Plugins,Disable all optimization on Ezoic plugin,Cle ...
nwnuyhs
How to backup theme settings?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2021 at 5:06pm
2
Most recent comment from nwnuyhs:I have fund the anwser from this tickethttps://pencidesign.ticksy.com//ticket/2932947/
La-Ness Albert
Typo Site SettingsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2021 at 4:44pm
5
Most recent comment from La-Ness Albert:Thanks a lot! I got it working :)
CoolGerry
Woo Commerce ShippingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2021 at 4:49am
3
Most recent comment from CoolGerry:Thank you!
balaji_profitcast
Single Post pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2021 at 4:11pm
13
Most recent comment from PenciDesign Supporter:Hi,Maybe you've done something went wrong. Our header builder supports both layouts: Desktop & Mobile/Tablet.You should click the Tablet/Phone button, then drag & drop the mobile element you want ...
nwnuyhs
What is the role of Manage Image Sizes? What happens if I disable a size?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2021 at 8:24am
4
Most recent comment from PenciDesign:You too!Cheers,PenciDesign
Big-Daddy
ShortpixelClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2021 at 3:42am
4
Most recent comment from PenciDesign Supporter:Hi,You can use the Smush or EWWW Image Optimizer plugin instead of Shortpixel.Regards,PenciDesign.
billcorrview
documentationClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated December 23, 2021 at 10:12pm
4
Most recent comment from PenciDesign Supporter:Hi,Your question is really general, you can view the video playlist document here:Regards,PenciDesign.
fuse2marketing
Facebook Feed WidgetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 10:09pm
2
Most recent comment from PenciDesign Supporter:Hi,You've inserted the Facebook code incorrectly. Facebook provides 2 methods to insert the Facebook Tweet on your site. In this case, you need to insert by using Iframe code.Regards,PenciDesign.
Paxos Magazine
Custom FontsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 8:30pm
2
Most recent comment from PenciDesign Supporter:Hi,Yes. You can add your custom font by going to the dashboard → Soledad → Custom Fonts: upload your custom font files here. The uploaded font will show at Appearance → Customize → General → ...
nwnuyhs
Is soledad theme are required to install SEO plugins?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 8:29pm
3
Most recent comment from nwnuyhs:I see，thank you very much
priya_saraswat
Purchase codeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 5:50pm
3
Most recent comment from priya_saraswat:Thank you!
LauraBeat
Remove social media icons from homepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 3:16pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Posts Layouts:Standard & Classic: check Hide Share Box,Other Layouts: check Hide Share BoxRegards,PenciDesign.
huynen
Page is not mobile friendlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 10:21am
5
Most recent comment from huynen:Thank you, but the wp clouflare page cache plugin does not work as well as WP Rocket, so we uninstalled it again... Let's close this ticket!
VargisKhan
Last Modified DateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 8:02am
11
Most recent comment from PenciDesign Supporter:Hi,1. You can't create a new ticket because your support time is expired. Please consider renewing the item support by following the document here: https://help.market.envato.com/hc/en-us/article ...