Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

vegkhana Home page ErrorClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 26, 2020 at 4:47pm   2 Most recent comment from Penci Design:Hi,Please install and active WPBakery plugin.Make sure that you action all plugins come from PenNews theme.Best Regards,PenciDesign ronfish25 Categories and Drop Down MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 3:26pm   3 Most recent comment from ronfish25:That wasn't the issue, but not to worry I figured out what needed to be done. It was a menu problem.Thanks treasureseeker74 How to format and modify templateClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 27, 2020 at 3:02am   4 Most recent comment from treasureseeker74:I solved this issue.  You can close this ticket.  Thanks! tonistankovic Stanković how do make bannerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 3:24pm   6 Most recent comment from tonistankovic Stanković:OK. Thank you for your help. oneforisrael fix buttons design for tablet viewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 3:08pm   2 Most recent comment from PenciDesign:Hi,You can ajust the position for tablet like you did for mobile & desktop via ElementorThat's only way because that element come from Elementor, it's not from our theme.Best Regards,PenciDe ... magzillaj0nes Images won't load on homepage while logged into WPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 11:47am   3 Most recent comment from magzillaj0nes:Yes! Genius as always - I knew you'd recognize the issue. Shame on my for not keeping track of all my changes.>>> for the record, I originally purchased this theme because it is so performant. I ... Ghunva Youtube VideoClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 26, 2020 at 8:22am   2 Most recent comment from Penci Design:Hi,Please edit   edit penci slider and choose background type is youtube then insert link of videoas screenshot https://prnt.sc/s63g6zBest Regards,PenciDesign mcullerton Elementor conflict?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 2:40am   4 Most recent comment from PenciDesign:Hi,If you do using Elementor to config your homepage, you need go to Dashboard > Settings > Reading > Front-page Display > A Static Page > Front Page > and select the page you've edited by use El ... Veselyivo Can't Install the updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 2:16am   2 Most recent comment from PenciDesign:Hi, We’ve used auto-update platform from WP-Updates: http://wp-updates.com/ ( It’s a paid service from a third-party company - not from us ) and it seems the updates flatform from them has issues ... Ghunva Duplicate installationClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 26, 2020 at 1:01am   4 Most recent comment from Penci Design:Hi,I recommend you setup multiple language on your site.Best Regards,PenciDesign Cultures Traveled Can't find Lazy Load optionsClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 26, 2020 at 12:58am   2 Most recent comment from Penci Design:Hi,If you want disable lazyload on your site, please go to Customize > General > Disable Lazy LoadUnfortunately, currently, we only option disable lazyload. We will consider to add more this feature ... austyntm Change Comment WordingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2020 at 3:11pm   4 Most recent comment from PenciDesign:Hi,Yes, it's fine to update those pluginsBest Regards,PenciDesign RABEA862 The template on mobile does not display images and text properlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2020 at 12:52pm   2 Most recent comment from PenciDesign:Hi,I see everything is fine: http://prntscr.com/s5qg6iWhat's your problems? Please show me a screenshot for this.Best Regards,PenciDesign ronelangeles Change Menu in MobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2020 at 1:59am   4 Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support for style like that.Best Regards,PenciDesign ronelangeles Soledad List Banner RearrangeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 24, 2020 at 4:50pm   2 Most recent comment from PenciDesign:Hi,Please use element "Soledad Featured Boxes" to do that.Best Regards,PenciDesign