Public Tickets
MahmoudAC
Translate the theme with wpmlClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 24, 2020 at 9:09am
7
Most recent comment from MahmoudAC:I will translate the pages manually !thank you for your help Best Regards,
Mahmoud.
Viswanath Reddy
WooCommerce TemplatesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 24, 2020 at 2:54am
2
Most recent comment from PenciDesign:Hi,We don't modify any templaet from Woocommerce - so, that's wrong message - you can ignore itBest Regards,PenciDesign
ohafit
AMP ProblemsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 24, 2020 at 2:38am
2
Most recent comment from PenciDesign:Hi,It seems you're using a plugin for SEO and this plugin has been added more an canonical tag to your AMP - let's check and disable itBy default the plugin just support for one canonical t ...
szpakowski
Instagram feed not loading imagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 24, 2020 at 1:24am
3
Most recent comment from PenciDesign:Hi,
Recently, Instagram just updated and change the API, we're working on this to find a solution. But it can take a few time for us to fixed itSo, please wait us for this.
Currently, you can use ...
thefoghorn
Switching to WP RocketClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 23, 2020 at 5:27pm
3
Most recent comment from thefoghorn:1. Ok. Right now I am not using any AMP plugin and Autoptimize in particular is slowing down my site so I guess I can try WP-Rocket and see if it makes my speed any better.2. ThanksBest Regards
allenwei812
link in mobile view not goodClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 23, 2020 at 2:51am
4
Most recent comment from PenciDesign:Hi,If we do that, all your text on mobile will look bad because it apply for other text alsoBest Regards,PenciDesign
Carissadunphy
Ad on top of aiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 23, 2020 at 2:50am
2
Most recent comment from PenciDesign:Hi,Unfortunately, this theme doesn't support for display ads there.Best Regards,PenciDesign
Oliver
slider pics blurryClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 23, 2020 at 1:43am
11
Most recent comment from Oliver :Hi, yes didn't watch the video correctly. Done it and it is working. Also noticed that one guy to add adsense enables minify. Disabled and working very well. Sorry about the confusion & bothering ...
immaggienation1
tem Purchase Code: 8ab05ff6-b3a1-4f61-bc80-45e5c34d4e43Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 22, 2020 at 4:24pm
5
Most recent comment from immaggienation1:Oh, that's good to know! :) I was wondering about that, too, actually. Many thanks!
Michal Holzberg
theme updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 22, 2020 at 3:57pm
4
Most recent comment from PenciDesign:Hi,If you're using child theme - it's the same - just need delete parent theme - don't delete child theme.After upload latest version of parent theme - let activate child theme again.Be ...
Digitalunicorn1
CustomizingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 22, 2020 at 3:49pm
2
Most recent comment from PenciDesign:Hi,Answered in another ticket.No need to create multiple other tickets if you asked us in a ticket.Best Regards,PenciDesign
mamacaramel
Penci Latest Posts Widget in ElementorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 22, 2020 at 11:52am
5
Most recent comment from mamacaramel:Hi,ok, thank you a lot.Best regardsCarmen
akash4435
Change the load more post GIF iconClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 22, 2020 at 6:48am
8
Most recent comment from PenciDesign:Hi @Prince, Please create a new ticket and we will check it help you. Don't put reply to tickets of other people because they will get notice email from your reply.Best Regards,PenciDesign
tryambak
Thumbnails GenerationClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated February 22, 2020 at 1:50am
2
Most recent comment from Penci Design:Hi,MANAGE IMAGE SIZES FROM THIS THEMEPlease go to Customizer > General Options > go to "MANAGE IMAGE SIZES FROM THIS THEME" and check to image size you want disable https://prnt.sc/r5youjBest Rega ...
dadella92
Add a Sticky Post Title Bar when scroll down the single postClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated February 21, 2020 at 2:53pm
2
Most recent comment from Penci Design:Hi,Unfortunately, currently, This theme doesn't support the feature. PenNews theme only support sticky sidebar and sticky header.Best Regards,PenciDesign