Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

Paulina Briones Homepage images incorrect resolutionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 4:18pm   11 Most recent comment from PenciDesign Supporter:Hi,This is a problem with one of your installed plugins. Soledad theme can't modify the image quality.To troubleshoot this, please disable all plugins (except for the ones that come with the Sole ... Samane Vertical ScrollingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 12:49pm   6 Most recent comment from PenciDesign Supporter:Hi,I checked your site but haven't found any issue with the scroll features. Have you checked your site on another PC or checked another site?Please also go to Appearance → Customize → Genera ... Lella Upgrade of SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 12:43pm   7 Most recent comment from PenciDesign Supporter:Hi,We'll re-check it on my testing site and then update Soledad as soon as possible.Regards,PenciDesign. Marina747 Elementor featuresClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 1:29am   4 Most recent comment from PenciDesign Supporter:Hi,You can enable all these features without any risk.Regards,PenciDesign. ninjacon Content (text) not visible or brokenClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 5:32pm   2 Most recent comment from PenciDesign Supporter:Hi,In this case, please go to Appearance → Customize → Single Posts → General → Turn off the "Enable Font Size Changer" option.Regards,PenciDesign. Erik Site Login ModalClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 5:14pm   6 Most recent comment from PenciDesign Supporter:Hi,You can edit this file: wp-content/themes/soledad/inc/login-popup.phpRegards,PenciDesign. mrpkc Infinite scroll errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 11:42am   4 Most recent comment from PenciDesign Supporter:Hi,Please send me the URL or WordPress admin account,I need to check it on the live site.Regards,PenciDesign. megm Featured SliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 1:42am   6 Most recent comment from PenciDesign Supporter:Hi @Kaja Kowalski,Please create a new private ticket with your site URL and WordPress admin account.I'll log in and help you check it.Regards,PenciDesign. Samane Share link in hamburger menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2024 at 7:05am   2 Most recent comment from PenciDesign Supporter:Hi, Please check the screenshot below to understand how to remove the Header Builder element: Regards,PenciDesign. jamesnguyen1 Category ControlsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2024 at 3:32am   6 Most recent comment from PenciDesign Supporter:Hi,Please change the screen options like the screenshot below:Regards,PenciDesign. lquintana75 Menu that appears on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2024 at 6:36pm   4 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. Dan Turner Favicon not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2024 at 6:31pm   2 Most recent comment from PenciDesign Supporter:Hi,I have checked your site, and the problem is that the favicon image URL was loaded under HTTP, while all browsers need to load the HTTPS protocol. In this case, please install the Really Simple SSL ... jamesnguyen1 Ad RotatorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2024 at 1:09am   2 Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad only supports adding the simple ads code via dashboard → Soledad → Ads manager.In your case, please try to install the AdRotate Banner Manager plugin at this link ... Patrice Greanville Change Author box locationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 8, 2024 at 4:41pm   3 Most recent comment from Patrice Greanville:Thank you very much. Stacey shortcode and languageClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated February 8, 2024 at 1:29am   2 Most recent comment from PenciDesign Supporter:Hi,You can paste the shortcode for the main languages, then translate this shortcode to another language by going to WPML → String Translations.Regards,PenciDesign.