Public Tickets
kurapika168
general questions on color customizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 19, 2025 at 10:24pm
3
Most recent comment from kurapika168:thank you!
paulin1212
WordPress error
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 19, 2025 at 1:53pm
2
Most recent comment from PenciDesign Supporter:Hi,
I can confirm this issue is outside of WordPress and the Soledad theme. It is related to your server configuration, so we cannot provide a solution for this case because we don’t install or mana ...
maximilianruschepaul
hide breadcrumbs on mobiles
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 18, 2025 at 6:25pm
4
Most recent comment from PenciDesign Supporter:Hi,
The issue is caused by the header you built, which includes extra spacing and CSS that removes the bottom margin/padding. As a result, the breadcrumb has shifted to the top.
Please go to Appearanc ...
Vitamate
Revoking license
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 18, 2025 at 3:08pm
4
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Anna
Hamburger menu on mobile (Safari) does not work
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 18, 2025 at 6:58am
2
Most recent comment from PenciDesign Supporter:Hi,
The issue is that the Autoptimize plugin has compressed the JS files incorrectly, causing all JS functions to malfunction.
Please disable this plugin, clear all site caches, and then check again.
...
Colleen Shaughnessy Larsson
Add Site Identification and Tagline
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 17, 2025 at 4:54pm
2
Most recent comment from PenciDesign Supporter:Hi,
Do you mean the header logo is hidden? If yes, please go to Appearance → Customize → Custom CSS and remove the CSS code:
#header{ display: none; }
Regards,PenciDesign.
Lukasz Ropczynski
Problem with photo cropping
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 17, 2025 at 3:39am
8
Most recent comment from PenciDesign Supporter:Hi,
Please understand that the focus point you selected only works on the Square thumbnail size. It does not work on the Horizontal/Standard size because those display the original image size instead ...
Navapol Arnuparb
How to make the header or the whole page full with
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 16, 2025 at 3:24pm
2
Most recent comment from PenciDesign Supporter:Hi,
If you want to display your site in full width, you need to disable the vertical menu.
Regards,PenciDesign.
otarhan
Elementor is Not Working
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 16, 2025 at 2:08pm
5
Most recent comment from PenciDesign Supporter:Hi,
I’ve fixed the issue by going to Dashboard → Elementor → Settings → Switch Editor Loader Method and enabling it.
Regards,PenciDesign.
CAROL DOE
Licence Deactivation from this domain demo.diasporaalert.com
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 16, 2025 at 1:09pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please send me the purchase code. I’ll check it and help you revoke it.
Regards,PenciDesign.
Kroshan
Elementor Editor page is loading very slow with Soledad theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 16, 2025 at 9:39am
2
Most recent comment from PenciDesign Supporter:Hi,
Soledad includes many Elementor modules to help you build page layouts, which is why it loads slower than Safe Mode—where only the basic modules are loaded. However, in the screenshot you sent, ...
cschweiger
H2 line height
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 16, 2025 at 4:45am
4
Most recent comment from PenciDesign Supporter:Hi,
You can modify the CSS code:
.penci-grid li.grid-style .grid-header-box .grid-title {
line-height: 22px
}
Regards,PenciDesign.
maximilianruschepaul
Elementor Footer with Polylang
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 16, 2025 at 1:55am
12
Most recent comment from PenciDesign Supporter:Hi,
I just modified the config file for Polylang. You can now search for and translate this footer slug.
Regards,PenciDesign.
dianzambi
Footer
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 15, 2025 at 2:04pm
2
Most recent comment from PenciDesign Supporter:Hi,
The footer on your site was created with Penci Blocks and Elementor. You can check it at Dashboard → Penci Blocks and edit the footer using the Elementor Page Builder.
Regards,PenciDesign.
Carmelina1959
I need to update my theme, but not able to find the file?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 15, 2025 at 12:43am
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, I can’t send you the file directly here.
You need to follow the detailed documentation at this link to update your site to the latest version of Soledad.
How to Update A Premium W ...