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Public Tickets

alborga Website very slow after installing Soledad theme — possible issue?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   11 Most recent comment from PenciDesign Supporter:Hi, I’ve fixed the issue by updating the Penci Bookmark and Follow plugin. Regards,PenciDesign. alborga Help Adding a GIF to the Homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, I've checked your site and confirmed that the changes have already been applied. Would you like us to help you customize anything else? Regards,PenciDesign. alborga Too much white space on the sides — how to make the layout full width?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Could you please provide the URL where this issue is occurring? This will help us investigate and assist you more effectively. Regards,PenciDesign. alborga Critical Error When Accessing Widgets PanelClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   8 Most recent comment from alborga:I identified the cause of the problem with the loading of the Widgets page (/wp-admin/widgets.php). It was related to the LiteSpeed Cache plugin. After disabling it, the Widgets section started workin ... Nadja Images/Page speed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Your site has a JavaScript error caused by the Cookies Yes plugin, which is preventing the lazy load script from working correctly. Please configure this plugin properly or temporarily deactivate ... alborga How to remove the Sub Title field in posts?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, the current version of the Soledad theme doesn’t support hiding the post subtitle from the back-end. Regards,PenciDesign. alborga How to Add Photographer Credit Below Image   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → General → turn on the "Enable Caption on Featured Image" option. Regards,PenciDesign. alborga Remove "HOME" Title and Breadcrumb from Homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, The red background showing below the header is the Header Sign-Up Form widget area, which is intended to display a subscribe form only. Currently, you've added custom AdSense code in that are ... 17ag007 Display YouTube Videos as Post Featured images   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to the post editor screen of the post where you want to display a YouTube video as the featured image. Scroll down to the "Options for this post/page" metabox. Enable the "Video Preview ... TennisLifeMagazine original sourceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   4 Most recent comment from TennisLifeMagazine:I found it! I found where it shows the source :-) I just didn't recognize it as it is with the post tags and looks just like the post tags, lol. I will see if I can utilize some css to make it st ... vaibhavpious Not Availabe style file   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 8, 2025 at 7:47am   2 Most recent comment from PenciDesign Supporter:Hi, The issue is that you’ve uploaded the wrong theme file. Please extract the downloaded package, open the folder you received and use the soledad.zip file for your installation, and check again. A ... webseolive Loss of Theme Style   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 7, 2025 at 3:31pm   5 Most recent comment from PenciDesign Supporter:Hi, I’ve checked your site, and the issue is related to the LiteSpeed Cache plugin. You had CSS optimization and Critical CSS enabled, but it wasn’t functioning properly. As a result, the CSS for ... whiskycl Penci Products price color   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 6, 2025 at 4:59pm   9 Most recent comment from PenciDesign Supporter:Hi, Have you enabled dark mode on your site after pasting the code I sent? The code is designed to work specifically for dark mode only. Regards,PenciDesign. hubertus-fieldsports Behaviour header in viewport mobile when scrolling   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 6, 2025 at 4:56pm   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to the CSS translation effect. We’ll improve the animation in a future theme update—please wait for the update. Regards,PenciDesign. pedewu1 Same font color between hero and footerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 6, 2025 at 10:12am   3 Most recent comment from pedewu1:OK, done. Thank you.