Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

EasyMaster productfieldClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   3 Most recent comment from EasyMaster:Hi,Thanks for the reply.For some reason, I think I have resolved it, somehow.I think it was my own mistake, and out of frustration I made this ticket.I'm sorry for this.So you may end this ticket ... Lázaro Marín License problem   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, In this case, you’ll need to contact Elementor support, as the Soledad theme does not manage the Elementor license. Regards,PenciDesign. clarastravelroute Leave space between the menu and the image   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   6 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: body .featured-area { margin-top: -30px; } Regards,PenciDesign. pberoff missing plug in   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, This feature does not require a plugin — it is already included in the Soledad theme’s built-in functions. Please follow the detailed instructions in the documentation at this link: https://so ... AndreasWinkler Update with Envato token - need helpClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   3 Most recent comment from AndreasWinkler:Thanks, understood. :-) Sabine Can't upload WOFF2 Files   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, If you have a WOFF2 file, you can convert it to WOFF by visiting this URL: https://cloudconvert.com/woff2-to-woff  Most customers already have the WOFF file for common use, so we may consider add ... Fr3nkMara pensi header builder   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 2, 2025 at 10:48am   10 Most recent comment from PenciDesign Supporter:Hi, I have updated your site to the latest version. Please check it again. Regarding the Header Builder, I recommend contacting your hosting provider and requesting them to disable any modifications m ... jcroody Remove post date from mega menu   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 2, 2025 at 1:34am   4 Most recent comment from PenciDesign Supporter:Hi, Please send me your site URL so I can check it on the live site. Kindly note that if you have enabled the AJAX Mega Menu Loader, you will need to check it again after clearing all site caches or b ... adamamrullah How to change the headings color and writer's name color?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 1, 2025 at 10:03am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → General → Colors: change the theme colors in this panel. Regards,PenciDesign. zeardblack How to add icon logo on website   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 30, 2025 at 11:08am   4 Most recent comment from PenciDesign Supporter:Hi @adamamrullah, I’ve checked your site, and the favicon is displaying correctly. Here’s the screenshot: Please clear your browser cache and check again. Regards,PenciDesign. jcroody Unable to remove logo from post category pages   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 28, 2025 at 6:29am   2 Most recent comment from PenciDesign Supporter:Hi, Your header was built using the Penci Header Builder. To modify any header elements, please go to Dashboard → Header Builder, then click "Edit with Penci Header Builder" on the current header. ... goldbeaute Integration and combination of new AI models   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 28, 2025 at 2:55am   2 Most recent comment from PenciDesign Supporter:Hi, 1/ Unfortunately, the Customizer panel settings cannot modify the options listing. We have already listed and supported almost all available ChatGPT model APIs. Could you let us know which specifi ... tresubmedia Issue with Theme Activation – Previously Registered on Deleted Staging Site   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 25, 2025 at 1:28am   4 Most recent comment from PenciDesign Supporter:Hi @Matej, Please send me the purchase code to [email protected]. I’ll check it and assist you further. Regards,PenciDesign. BrojJedan Home Featured Categories Style 13 Grid 3 Columns   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2025 at 12:45am   5 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: ul.penci-fea-cat-style-13 >li, .container.penci_sidebar ul.penci-fea-cat-style-13 >li { width: calc(( ... Nick Hiams Issue with installation   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2025 at 10:57am   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to your hosting configuration. Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed- ...