Public Tickets
EasyMaster
productfieldClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
3
Most recent comment from EasyMaster:Hi,Thanks for the reply.For some reason, I think I have resolved it, somehow.I think it was my own mistake, and out of frustration I made this ticket.I'm sorry for this.So you may end this ticket ...
Lázaro Marín
License problem
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
In this case, you’ll need to contact Elementor support, as the Soledad theme does not manage the Elementor license.
Regards,PenciDesign.
clarastravelroute
Leave space between the menu and the image
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
6
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
body .featured-area {
margin-top: -30px;
}
Regards,PenciDesign.
pberoff
missing plug in
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
This feature does not require a plugin — it is already included in the Soledad theme’s built-in functions.
Please follow the detailed instructions in the documentation at this link: https://so ...
AndreasWinkler
Update with Envato token - need helpClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
3
Most recent comment from AndreasWinkler:Thanks, understood. :-)
Sabine
Can't upload WOFF2 Files
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
If you have a WOFF2 file, you can convert it to WOFF by visiting this URL: https://cloudconvert.com/woff2-to-woff
Most customers already have the WOFF file for common use, so we may consider add ...
Fr3nkMara
pensi header builder
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 2, 2025 at 10:48am
10
Most recent comment from PenciDesign Supporter:Hi,
I have updated your site to the latest version. Please check it again. Regarding the Header Builder, I recommend contacting your hosting provider and requesting them to disable any modifications m ...
jcroody
Remove post date from mega menu
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 2, 2025 at 1:34am
4
Most recent comment from PenciDesign Supporter:Hi,
Please send me your site URL so I can check it on the live site. Kindly note that if you have enabled the AJAX Mega Menu Loader, you will need to check it again after clearing all site caches or b ...
adamamrullah
How to change the headings color and writer's name color?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 1, 2025 at 10:03am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Colors: change the theme colors in this panel.
Regards,PenciDesign.
zeardblack
How to add icon logo on website
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 30, 2025 at 11:08am
4
Most recent comment from PenciDesign Supporter:Hi @adamamrullah,
I’ve checked your site, and the favicon is displaying correctly. Here’s the screenshot:
Please clear your browser cache and check again.
Regards,PenciDesign.
jcroody
Unable to remove logo from post category pages
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 28, 2025 at 6:29am
2
Most recent comment from PenciDesign Supporter:Hi,
Your header was built using the Penci Header Builder. To modify any header elements, please go to Dashboard → Header Builder, then click "Edit with Penci Header Builder" on the current header. ...
goldbeaute
Integration and combination of new AI models
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 28, 2025 at 2:55am
2
Most recent comment from PenciDesign Supporter:Hi,
1/ Unfortunately, the Customizer panel settings cannot modify the options listing. We have already listed and supported almost all available ChatGPT model APIs. Could you let us know which specifi ...
tresubmedia
Issue with Theme Activation – Previously Registered on Deleted Staging Site
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 25, 2025 at 1:28am
4
Most recent comment from PenciDesign Supporter:Hi @Matej,
Please send me the purchase code to [email protected].
I’ll check it and assist you further.
Regards,PenciDesign.
BrojJedan
Home Featured Categories Style 13 Grid 3 Columns
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 24, 2025 at 12:45am
5
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
ul.penci-fea-cat-style-13 >li,
.container.penci_sidebar ul.penci-fea-cat-style-13 >li {
width: calc(( ...
Nick Hiams
Issue with installation
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 23, 2025 at 10:57am
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is related to your hosting configuration.
Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed- ...