Public Tickets
mixtapeliv
Troubleshooting / CSS?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 14, 2025 at 10:36am
12
Most recent comment from PenciDesign Supporter:Hi,
Thank you!
If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us.
If you have any other questions, please feel free to let me k ...
satyanandi191
how to make images with proper size
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 14, 2025 at 9:55am
2
Most recent comment from PenciDesign Supporter:Hi,
If you want to select the image size, please edit your page with Elementor and change the image size as shown in the screenshot below.
Regards,PenciDesign.
booomcha
Regarding Avatars' sizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 14, 2025 at 5:54am
4
Most recent comment from PenciDesign Supporter:Hi,
Thank you!
If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us.
If you have any other questions, please feel free to let me k ...
tim-nieuwpoort
Error When Disabling Double Opt-In in MailChimp Plugin
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 14, 2025 at 1:26am
12
Most recent comment from PenciDesign Supporter:Hi,
Please understand that the Soledad theme does not control this workflow. It only displays the form, while all data is processed and handled by Mailchimp.
Regards,PenciDesign.
Ivan Boscan
Problem with Hamburger Menu on Mobile
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 13, 2025 at 3:50pm
2
Most recent comment from PenciDesign Supporter:Hi,
The issue is that the Autoptimize plugin has compressed the JS files incorrectly, causing all JS functions to malfunction.
Please disable this plugin, clear all site caches, and then check again.
...
q2995977471
Modify Post
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 13, 2025 at 8:32am
4
Most recent comment from PenciDesign Supporter:Hi,
If you edit your post with Elementor, you can only modify the main post content. The featured image is displayed through the template file, so it cannot be edited directly in Elementor's edit ...
q2995977471
Modify post template
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 13, 2025 at 6:36am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Single Posts → General: tun on the following options:
Hide Author Box
Hide Like Count & Social Share
Regards,PenciDesign.
q2995977471
Sidebar Modification
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 13, 2025 at 4:42am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to dashboard > Header Builder > Edit with the "Penci Header Builder" then add the HTML content to the mobile sidebar content like the screenshot below:
Regards,PenciDesign.
flynadss
Unable to Upload a theme code.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 12, 2025 at 1:29pm
6
Most recent comment from PenciDesign Supporter:Hi,
No, the Soledad theme is not compatible with any plugins developed by TagDiv or used in TagDiv themes.
Regards,PenciDesign.
slyze
Item por page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 12, 2025 at 1:28pm
4
Most recent comment from PenciDesign Supporter:Hi,
Please navigate to Dashboard → Settings → Reading, then locate the "Blog pages show at most" option. Change the value from 1 to your desired number of posts and click Save Changes.
Regards,Pen ...
koalashoes
Author Box
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 12, 2025 at 1:13pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Single Posts → General: turn off the "Hide Author Box" option.
Regards,PenciDesign.
anoop Khanduri
Issue with Feature Image Preview Not Showing on Social Media in Soledad Theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 11, 2025 at 2:19pm
2
Most recent comment from PenciDesign Supporter:Hi,
I've checked your site, and most of the URLs are displaying the thumbnails correctly on Facebook.
Here is the screenshot: https://imgur.com/a/ZLdnG7n
Please check again.
Regards,PenciDesign.
Mr Hung
Instructions on how to set up column division for product category page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2025 at 6:44am
2
Most recent comment from PenciDesign Supporter:Hi,
In this version of Soledad, you can only change the number of columns for desktop and mobile by navigating to Appearance → Customize → WooCommerce → Shop Settings.
Products per row on Deskt ...
sunil bharti
New Section creation
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2025 at 4:09pm
5
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://soledad.pencidesign.net/soledad-document/#social_sharing
Regards,PenciDesign.
excon83
revoke the licence for an old site
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2025 at 9:59am
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...