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Public Tickets

michymak Item Purchase Code:   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 5, 2026 at 4:42pm   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. tpdwpdev Unlike the licenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 5, 2026 at 6:47am   3 Most recent comment from tpdwpdev:Thank you so much for you're prompt response. Now it's working fine Flackey License problem   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 5, 2026 at 6:40am   4 Most recent comment from PenciDesign Supporter:Hi @tpdwpdev, Please create a new ticket and include your license key. I will assist you in checking the issue. Regards,PenciDesign. tim-nieuwpoort Homepage: replace “load more posts” with button   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2026 at 10:11am   2 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, the current version of Soledad does not allow this button to be modified via the Customizer. If you would like to add a custom button, please consider building the page using Elemen ... mgmiter Remove "Categories" phrase   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2026 at 6:44am   2 Most recent comment from PenciDesign Supporter:Hi, This area displays the original category title name. If you want to remove the “Category:” label, please go to Appearance → Customize → General → Category, Tag, Search, Archive Pages and ... marcolausantosa Cann't Verify Purchase CodeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2026 at 2:43am   10 Most recent comment from marcolausantosa:Okay i will be reinstall themes file, thanks for the advice franktjr702lv Widget spacing   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2026 at 2:10am   6 Most recent comment from PenciDesign Supporter:Hi, I've revoked the license (5b594c46-0b79-43d8-b95f-fd1cb663bd3d), please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke Li ... ericlafont94 Invalid purchase code — cannot activate theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 28, 2026 at 1:08pm   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. Sidharth Not able to uninstall demo and import new data   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 27, 2026 at 5:54am   5 Most recent comment from PenciDesign Supporter:Hi, I’ve checked your site, and this issue is related to the LiteSpeed Cache plugin. I have disabled the cache for logged-in users. Please check again. Regards,PenciDesign. Sidharth hi why I am not able to activate theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 26, 2026 at 1:25am   4 Most recent comment from PenciDesign Supporter:Hi, I’ve successfully activated your site. Please clear your browser cache and check again. Regards,PenciDesign. lemonade1000 theme update issues   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 25, 2026 at 4:37pm   2 Most recent comment from PenciDesign Supporter:Hi, Based on the issue you reported, please ensure that all Soledad-related plugins are properly updated.You can do this by deleting all existing Penci plugins first, and then reinstalling them via Ap ... paulanikki Custom Fonts page returning "Sorry, you are not allowed to access this page"Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 25, 2026 at 1:58pm   3 Most recent comment from paulanikki:Thank you, removing the plugin worked.  letsdmv remove copyright text   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 25, 2026 at 12:07am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add/edit/remove the HTML content to the mobile sidebar content like the screenshot below:   Regards,PenciD ... Sidharth Can I use this theme for my 2 blog websites   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 25, 2026 at 12:04am   2 Most recent comment from PenciDesign Supporter:Hi, No, each license code can only be used for one website, domain, or end product. Regards,PenciDesign. batamdailyid help   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 24, 2026 at 1:14pm   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign.