Public Tickets
EasyMaster
outdated WooCommerce templates
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 29, 2026 at 11:53pm
2
Most recent comment from PenciDesign Supporter:Hi,
You can continue using this theme without any issues. We plan to include updates to this template in a future theme release.
If you have any other questions or need assistance, feel free to reach ...
nimeshhospitality
Images did not get download with the theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2025 at 1:33pm
2
Most recent comment from PenciDesign Supporter:Hi,
For copyright reasons, all demo images will be replaced with placeholder images when you import the demo data on your site. You’ll need to edit each post and upload your own images.
Regards,Penc ...
skyjw
Popular Posts IssueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2025 at 3:08pm
5
Most recent comment from skyjw:I can't provide any sensitive information.
You should try a simple test on your end.
I haven't modified the theme specifically, so it could be a problem with the theme itself.
Helga Post
Body font
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 24, 2025 at 7:30am
2
Most recent comment from PenciDesign Supporter:Hi,
The fonts on your site are managed by the Elementor Kit. Please follow the documentation at the link below to learn how to configure, reset, or delete them:
https://elementor.com/help/view-and-edi ...
Helga Post
Topbar on mobile
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 24, 2025 at 7:24am
2
Most recent comment from PenciDesign Supporter:Hi,
This header layout was built using the Penci Header Builder. You can view the documentation or video tutorial at this link to learn how to create/modify it: https://soledad.pencidesign.net/soledad ...
Laura
Mobile ViewClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2025 at 4:20pm
9
Most recent comment from Laura:Will do! It's the least I can do considering your rapid and helpful responses.
eSwan
I want to hide Website field from comment box
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2025 at 7:50am
4
Most recent comment from PenciDesign Supporter:Hi,
The Jetpack comment form is provided by the Jetpack plugin, which is already installed and active on your site. Please refer to the documentation at the link below to understand how to modify it.
...
Abdelmadjid
downloasClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 22, 2025 at 5:23pm
1
Most recent comment from Abdelmadjid:solved
trungpham1686
Missing image and icon
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 22, 2025 at 6:02am
2
Most recent comment from PenciDesign Supporter:Hi,
1/ I’ve checked your site, and the icon fonts are displaying correctly.
2/ Due to copyright restrictions, all demo images are replaced with placeholder images. You’ll need to manually edit the ...
abudaggamohammed
Deleting domains relalted to the theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 21, 2025 at 9:37am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,PenciDesign.
LillaGreen
YouTube videos do not showClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 21, 2025 at 5:51am
3
Most recent comment from LillaGreen:It was becuase of the API
eivindert
News ticker lazy loadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 20, 2025 at 3:55pm
3
Most recent comment from eivindert:Thanks!
InnaTK
Top bar Date squashed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 20, 2025 at 1:27am
12
Most recent comment from PenciDesign Supporter:Hi @Jacqueline,
Please create a new ticket and include your site admin account. I’ll log in and help you check it.
Regards,PenciDesign.
Patrice Greanville
Add horizontal news ticker to the SLOGAN TEXT field in homepage
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 17, 2025 at 3:12am
4
Most recent comment from PenciDesign Supporter:Hi,
Sorry for the misunderstanding.
For the Soledad theme and all default header layouts, the theme does not support replacing the site slogan text with a custom shortcode.
However, you can create a c ...
idjon
admin-ajax.php script
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 16, 2025 at 8:52am
4
Most recent comment from PenciDesign Supporter:Hi,
I can confirm that this issue is not related to the AJAX Mega Menu.
If you want to disable the AJAX Mega Menu, please go to Appearance → Customize → Logo & Header → Category Mega Menu and tu ...