Public Tickets
excon83
revoke the licence for an old site
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
carltuttle
Mobile front page vs PCClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
5
Most recent comment from carltuttle:Thank you so much!You can close this ticket now - that did it!
mixtapeliv
missing widgetsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
12
Most recent comment from mixtapeliv:Thank you so much for all your help! Have a lovely weekend!
Sara Gallant
server settings
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
4
Most recent comment from PenciDesign Supporter:Hi,
You can either wait or simply ignore it by navigating to another link or closing this tab.
Regards,PenciDesign.
hyggecave
Add container to the header
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
8
Most recent comment from PenciDesign Supporter:Hi,
I've added custom CSS to ensure it displays correctly inside the header. You can find it under Appearance → Customize → Custom CSS.
Regards,PenciDesign.
Nikki O\'Connor
Updates, Ad Placement and Search functionality
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
9
Most recent comment from PenciDesign Supporter:Hi,
The Soledad theme is compatible with all ad managers, so you can install and use Advanced Ads without any issues.
Regards,PenciDesign.
marzolek
Post format data Gallery
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
6
Most recent comment from PenciDesign Supporter:Hi,
I've checked your site. If you want to display posts with multiple post format support, I recommend using the Post – Featured Image element instead of the Post – Overlay Featured Content ...
Mary
Footer Widgets Not Working After Migration
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Maybe something is wrong with the WP-JSON or another plugin conflicts with the new UI of WordPress,
Please install the Classic Widget plugin for your site: https://wordpress.org/plugins/classic-wi ...
ashutoshpatnayak
how to remove Ad banners from category, posts, tags page etc.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
4
Most recent comment from PenciDesign Supporter:Hi,
To remove the banner in the sidebar, go to Appearance → Widgets, expand the Main Sidebar area, and remove it from there.
Regards,PenciDesign.
davidw406
Login/RegisterClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
7
Most recent comment from davidw406:Found it. Thank you so much
evelyn Pfeiffer
headerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
3
Most recent comment from evelyn Pfeiffer :ohhh, thank you so much. It was so simple
hyggecave
add plugin to the page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
4
Most recent comment from PenciDesign Supporter:Hi,
1/ Please understand that if you want to add an Elementor element to the category page, you need to build the category page using Elementor Archive Templates. You can read the documentation at thi ...
fittipspro1
Text to Speech
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
37
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link:
How to Update A Premium WordPress Theme to the Latest Version?
Regards,PenciDesign.
lake_house
Restrict ContentClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
5
Most recent comment from lake_house:Thank yoy
pedewu1
Translation of the buttonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 4, 2025 at 2:33pm
5
Most recent comment from pedewu1:Problem solved, thank you