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Public Tickets

npilon Same design on heading title in sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 22, 2025 at 12:41pm   3 Most recent comment from npilon:Thanks for your response. However, I followed the instructions given here.https://soledad.pencidesign.net/soledad-document/#sidebar_widgets I inserted a widget called .Soledad Quotes, but I noticed th ... Alisa14 Missing Penci Builder Plugin   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 22, 2025 at 1:32am   2 Most recent comment from PenciDesign Supporter:Hi, The Soledad theme doesn’t include any plugin named Penci Builder. Perhaps you’re referring to the Header Builder feature? If so, you can find it at Dashboard → Header Builder. For all other ... nowworldview Am getting overlaying text on my articles I don't know what to do.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 21, 2025 at 2:55pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → General: turn off the "Enable Font Size Changer" option, clear all the site cache and then check again. Regards,PenciDesign. leventbektas1 YouTube Videos Not Playing – "An error occurred. Please try again later.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 21, 2025 at 1:41pm   3 Most recent comment from leventbektas1:Hi, First of all, I want to sincerely thank you for your quick response. I had previously activated a password protection on the website, which I have now removed.After doing that, everything started ... Andreas Multiply blog pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 20, 2025 at 6:28am   3 Most recent comment from Andreas:Thanks, so everything is ok, I can ignore the SEO message about double content :-). Thanks.  LillaGreen Banner Above Post   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 20, 2025 at 1:30am   4 Most recent comment from PenciDesign Supporter:Hi, At this time, there is no available hook to insert content into a specific sidebar widget. You should manually add it via Appearance → Widgets. The previous code I sent will apply the ads code a ... Andreas Hamburger Menu does not work mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 19, 2025 at 5:51pm   4 Most recent comment from Andreas:Solved, I do not need more help. It works already :-) mohamedSEO can't revoke licence   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 19, 2025 at 1:53pm   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... roubalita Translated blog page not showing   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 18, 2025 at 2:54pm   15 Most recent comment from PenciDesign Supporter:Hi, Thank you! If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us. If you have any other questions, please feel free to let me k ... alborga Website very slow after installing Soledad theme — possible issue?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 17, 2025 at 1:55am   11 Most recent comment from PenciDesign Supporter:Hi, I’ve fixed the issue by updating the Penci Bookmark and Follow plugin. Regards,PenciDesign. alborga Help Adding a GIF to the Homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 16, 2025 at 1:42am   2 Most recent comment from PenciDesign Supporter:Hi, I've checked your site and confirmed that the changes have already been applied. Would you like us to help you customize anything else? Regards,PenciDesign. alborga Too much white space on the sides — how to make the layout full width?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 16, 2025 at 1:35am   2 Most recent comment from PenciDesign Supporter:Hi, Could you please provide the URL where this issue is occurring? This will help us investigate and assist you more effectively. Regards,PenciDesign. alborga Critical Error When Accessing Widgets PanelClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 16, 2025 at 8:50pm   8 Most recent comment from alborga:I identified the cause of the problem with the loading of the Widgets page (/wp-admin/widgets.php). It was related to the LiteSpeed Cache plugin. After disabling it, the Widgets section started workin ... Nadja Images/Page speed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 15, 2025 at 8:18am   2 Most recent comment from PenciDesign Supporter:Hi, Your site has a JavaScript error caused by the Cookies Yes plugin, which is preventing the lazy load script from working correctly. Please configure this plugin properly or temporarily deactivate ... alborga How to remove the Sub Title field in posts?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 15, 2025 at 12:28am   2 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, the current version of the Soledad theme doesn’t support hiding the post subtitle from the back-end. Regards,PenciDesign.