Public Tickets
penelope15
LogoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
5
Most recent comment from penelope15:Thanks!!!
Siddhant
AI Smart Content Generator
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to this link, add the payment method to your chatGPT account then try again.
Regards,PenciDesign.
hagedorn
Website Relaunch while Live site still online
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
6
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://blogvault.net/wordpress-staging-to-live-site/
Regards,PenciDesign.
Kyko
Banner in mobile header
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Dashboard → Header Builder, select Edit with Penci Header Builder on the current header layout, then choose Tablet/Phone. Insert the HTML code and modify the banner image as shown i ...
Krystian
After update Soledad theme my Disscuse comments are gone
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
10
Most recent comment from PenciDesign Supporter:Hi,
1/ You can change the text by going to Appearance → Customize → Quick Text Translations,
2/ Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
#respon ...
yarante
Incompatibility with latest version of elementor pro
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
6
Most recent comment from PenciDesign Supporter:Hi,
We just addressed this issue on the latest theme files. You can update your site without any risk.
Regards,PenciDesign.
firosyd
Penci Blocks / TemplatesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
5
Most recent comment from firosyd:Ok, thank you for reply.Let's to see the options given for you and choose one.Regards
hagedorn
Migration or New Site?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please follow these steps:
Deactivate all current plugins.
Install and activate the Soledad theme.
Install the Penci Soledad Migration plugin to convert the old theme data to Soledad.
Install the ...
hagedorn
Details on NewsMag Migration
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
The Penci Migration plugin will transfer all custom post metadata, such as post views, reviews, recipe data, etc., to the Soledad theme.
Regards,PenciDesign.
hagedorn
Import elementor blocks/templates not working
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is with the latest version of Elementor.
You have two options:
Wait for our team to fix it as soon as possible.
Downgrade Elementor to version 24 by going to Dashboard → Elementor → ...
planetorlando
Theme is corupt after
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please update Soledad to the latest version to address this issue.
How to Update A Premium WordPress Theme to the Latest Version?
Regards,PenciDesign.
F K
Penci Slider Size issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
8
Most recent comment from F K:Oh right, That makes sense, but how to hide slider in desktop and mobile ?I plan to make 2 elements.
1: Desktop Slider but how to hide it on mobile?
2: Mobile Slider but how to hide it on desktop?UPD ...
Krystian
AMP for Soledad + Elementor
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
9
Most recent comment from PenciDesign Supporter:Hi,
I'll update your site today.
Regards,PenciDesign.
F K
Header Logo not visible in mobile view
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
3
Most recent comment from PenciDesign Supporter:Hi,
Please turn off "Coming Soon" mode so I can check your site and provide a quick guide.
Regards,PenciDesign.
Barbara Poedts
Soledad theme conflicts with Elementor after updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
10
Most recent comment from Barbara Poedts:Top! My bad i didn’t check it thxx