Public Tickets
weslei
Soledad problem
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 3, 2026 at 1:19am
4
Most recent comment from PenciDesign Supporter:Hi,
Could you please send me the URL that contains this issue? I’ve checked your site, and the post categories are displaying correctly on most pages.
Regards,PenciDesign.
Olivier
I need a refund, i got this yesterday
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 3, 2026 at 1:15am
4
Most recent comment from PenciDesign Supporter:Hi,
Regarding this case, please send a message to my leader by filling out the contact form at this link: https://themeforest.net/user/pencidesign#contact.
Regards,PenciDesign.
emersonerlls1
Problems creating postsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 2, 2026 at 10:47pm
4
Most recent comment from emersonerlls1:Sorry, I made a mistake. I believe the post ended up like this because when I created the text using WPBakery, I chose the option "Blank Page Layout by WPBakery". When I choose the option "Default Wor ...
Joanin
Accidentally Reset allClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 2, 2026 at 1:27pm
5
Most recent comment from Joanin:Alright, I understand, thank you
chavesdigital
change domain
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 2, 2026 at 1:53am
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Jacqueline Lawson
Missing Header Logo
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 31, 2026 at 1:54am
10
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Vertical Navigation & Hamburger Menu → General → Completely Delete The Header When Enable Vertical Navigation: this option is enable so the header log ...
emersonerlls1
Child themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 29, 2026 at 4:56pm
3
Most recent comment from emersonerlls1:Thanks
emersonerlls1
Problem with WordPressClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 29, 2026 at 4:56pm
3
Most recent comment from emersonerlls1:Thanks
emersonerlls1
Edit homeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 29, 2026 at 4:55pm
3
Most recent comment from emersonerlls1:Thanks
radonshadow
Weather widget
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated January 29, 2026 at 8:24am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Dashboard → Appearance → Customize → General Options → Weather API Key and enter the API key there. The API key is free and can be obtained from the following link:https://ope ...
radonshadow
MailChimp API doesn't work
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated January 29, 2026 at 8:22am
2
Most recent comment from PenciDesign Supporter:Hi,
This is an issue related to the connection between your server and the Mailchimp server. It is not related to the PenNews theme. Please follow the guide at the link below for more information on t ...
radonshadow
Changing the author of the post
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated January 28, 2026 at 4:59pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/beginners-guide/how-to-change-the-author-of-a-post-in-wordpress/
Regards,PenciDesign.
radonshadow
Opening registration option
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated January 28, 2026 at 2:30pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Dashboard → Settings → General and check the “Anyone can register” option.
Regards,PenciDesign.
JOSE L VASQUEZ
Clickable category link
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 27, 2026 at 9:12pm
4
Most recent comment from PenciDesign Supporter:Hi,
Please modify the CSS code:
.cat a {
pointer-events: none;
}
Regards,PenciDesign.
JOSE L VASQUEZ
Disable footer
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 27, 2026 at 1:35am
2
Most recent comment from PenciDesign Supporter:Hi,
You should paste this code into the function.php of the child theme or via the CodeSnippet plugin here: https://wordpress.org/plugins/code-snippets/
add_filter( 'get_template_part', func ...