Public Tickets
zaman
Demo import stuck on "importing customizer"
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 5, 2025 at 12:39pm
9
Most recent comment from PenciDesign Supporter:Hi,
1/ The current version of your homepage was built using the Customizer settings, so it does not appear under the Pages section. For detailed instructions, please refer to the documentation at ...
tim-nieuwpoort
Author box
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 2, 2025 at 10:49am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to the dashboard → Users → Profile → Biographical Info: change the text at this option field.
Regards,PenciDesign.
renatols
Speed OptimizationfaClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 31, 2025 at 4:54am
6
Most recent comment from renatols:Thanks.
Jon Miksis
Stretched vertical images on mobile
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 31, 2025 at 3:20am
4
Most recent comment from PenciDesign Supporter:Hi,
Please modify the CSS code:
.post-entry img {
max-width: 100%;
height: auto !important;
}
Regards,PenciDesign.
sportsnsider
Login/Social
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 30, 2025 at 6:47pm
2
Most recent comment from PenciDesign Supporter:Hi,
1/ Navigate to Appearance → Customize → Topbar → General Settings, and under Display Login/Register?, select the position where you want the option to appear.
2/ The Soledad theme already i ...
autodesign
Geeting this error Hosting Server Read Timeout HTTP 502 — Unable to Connect to the Origin Server
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 30, 2025 at 12:19pm
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is related to your hosting configurations.
Please follow the detailed instructions in the document at this link: https://www.godaddy.com/en-uk/help/502-504-or-redirect-error-when-i-open ...
renatols
Menu stop open and showingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 30, 2025 at 5:38am
3
Most recent comment from renatols:I see. Thanks.
beachturk
social media icon and name
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2024 at 5:42pm
2
Most recent comment from PenciDesign Supporter:Hi,
Yes, we’ll include this in a future theme update.
Regards,PenciDesign.
Patricia Jones
mobile menu etxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2024 at 1:13pm
3
Most recent comment from Patricia Jones:As always - awesome service - thank you and happy new year!
Jean-charles Hapax
theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2024 at 3:07pm
2
Most recent comment from PenciDesign Supporter:Hi,
1/ Go to Dashboard → Header Builder, click Edit with the Penci Header Builder for the current header, select the Sticky Header, and remove all elements in this area.
2/ Navigate to Appearance ...
elakri_khalid
Hamberger menu Copyright
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2024 at 3:02pm
10
Most recent comment from elakri_khalid:Done. Thank you.
nayitas
Logo looks too small
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2024 at 2:58pm
4
Most recent comment from PenciDesign Supporter:Hi,
If you’re unsure about the coming soon mode, please send me the WordPress admin account details. I’ll log in and help you check it.
Regards,PenciDesign.
satyanandi191
logo looks small when i use it in header section
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2024 at 10:22am
2
Most recent comment from PenciDesign Supporter:Hi,
I’ve checked your site and logo image. The issue is that your logo image contains a lot of white space around the main logo text, which is why the white space appears on your site.
Please remove ...
sgilfus
Page side to side sizingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 9, 2025 at 12:15pm
4
Most recent comment from sgilfus:we ended up having to reset, customize and then redo the settings - that seemed to solve the issues. Please close this ticket.
josepujeh611
Not able to customise the theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 24, 2024 at 12:20pm
2
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.
Regards,PenciDesign.