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Public Tickets

webimage H Vertical position of content in Penci Slider for mobile vs desktop   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 20, 2025 at 7:23pm   2 Most recent comment from PenciDesign Supporter:Hi, Please send me the URL where you’ve inserted this element. I’ll check it and provide you with a custom CSS code, as the Soledad theme doesn’t currently support this option for individual dev ... webimage H Make logo on mobile larger   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 20, 2025 at 7:21pm   4 Most recent comment from PenciDesign Supporter:Hi, Please send me your site URL so I can check and provide you with a custom CSS code. If you need a separate layout for mobile, I recommend building the header layout using Penci Header Builder: htt ... Jingjing Zhang How many languages are supported   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 20, 2025 at 6:25am   2 Most recent comment from PenciDesign Supporter:Hi, Here’s how to enable multiple languages in Soledad: 1/ Soledad theme supports all languages worldwide.2/ The screenshot you sent suggests using Polylang to manage translations.3/ In most cases ... rtruslove Infinite Scroll inside Posts SupportedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2025 at 9:34pm   3 Most recent comment from rtruslove:Sorted. Thank you! pedewu1 Margin hero websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2025 at 4:18pm   13 Most recent comment from pedewu1:Thanks, we can close the ticket :)Can we work on this? https://pencidesign.ticksy.com/ticket/3824976/ It's a matter of life and death for me right now! tim-nieuwpoort Disable sticking sidebar   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2025 at 10:01am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → General → General Settings: turn off the "Enable Sticky Sidebar" option. Regards,PenciDesign. LillaGreen Video Header YouTube   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2025 at 5:02am   7 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Posts Layouts → Other Layouts: turn off the "Enable Click on Posts Thumbnail to Play Video" option. Regards,PenciDesign. cesitli nav-menus.php does not open and gives a 500 error   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2025 at 3:39am   15 Most recent comment from PenciDesign Supporter:Hi, I've fixed the menu issue on your site when activating the BuddyPress plugin by adding custom code on this page: https://habereyle.com/wp-admin/admin.php?page=edit-snippet&id=5 Please check ... Jon video failed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2025 at 3:52pm   2 Most recent comment from PenciDesign Supporter:Hi, This issue is caused by the content you've inserted and is not related to the Soledad theme. To resolve this, I recommend following the documentation at this link: https://personalseo.com/se ... anjamobile Text to Speech not visible   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2025 at 12:52am   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a private reply. I’ll log in and help you configure the PageSpeed optimizations and cache plugin. Regards,PenciDesign. berkandeliaga Facebook Group   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2025 at 1:37am   2 Most recent comment from PenciDesign Supporter:Hi, Yes, please write your content in this ticket. Regards,PenciDesign. mixtapeliv Troubleshooting / CSS?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2025 at 10:36am   12 Most recent comment from PenciDesign Supporter:Hi, Thank you! If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us. If you have any other questions, please feel free to let me k ... satyanandi191 how to make images with proper size   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2025 at 9:55am   2 Most recent comment from PenciDesign Supporter:Hi, If you want to select the image size, please edit your page with Elementor and change the image size as shown in the screenshot below. Regards,PenciDesign. booomcha Regarding Avatars' sizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2025 at 5:54am   4 Most recent comment from PenciDesign Supporter:Hi, Thank you! If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us. If you have any other questions, please feel free to let me k ... tim-nieuwpoort Error When Disabling Double Opt-In in MailChimp Plugin   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2025 at 1:26am   12 Most recent comment from PenciDesign Supporter:Hi, Please understand that the Soledad theme does not control this workflow. It only displays the form, while all data is processed and handled by Mailchimp. Regards,PenciDesign.