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Public Tickets

jcroody Unable to remove logo from post category pages   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 28, 2025 at 6:29am   2 Most recent comment from PenciDesign Supporter:Hi, Your header was built using the Penci Header Builder. To modify any header elements, please go to Dashboard → Header Builder, then click "Edit with Penci Header Builder" on the current header. ... goldbeaute Integration and combination of new AI models   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 28, 2025 at 2:55am   2 Most recent comment from PenciDesign Supporter:Hi, 1/ Unfortunately, the Customizer panel settings cannot modify the options listing. We have already listed and supported almost all available ChatGPT model APIs. Could you let us know which specifi ... tresubmedia Issue with Theme Activation – Previously Registered on Deleted Staging Site   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 25, 2025 at 1:28am   4 Most recent comment from PenciDesign Supporter:Hi @Matej, Please send me the purchase code to [email protected]. I’ll check it and assist you further. Regards,PenciDesign. BrojJedan Home Featured Categories Style 13 Grid 3 Columns   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2025 at 12:45am   5 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: ul.penci-fea-cat-style-13 >li, .container.penci_sidebar ul.penci-fea-cat-style-13 >li { width: calc(( ... Nick Hiams Issue with installation   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2025 at 10:57am   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to your hosting configuration. Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed- ... cschweiger Images   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2025 at 3:32am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Posts Layouts → Other Layouts → turn on the "Hide Icon Post Format" option. Regards,PenciDesign. miura7777 Featured image not visible on social media posts   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2025 at 11:18pm   2 Most recent comment from PenciDesign Supporter:Hi, Please follow the detailed instructions in the document at this link: https://soledad.pencidesign.net/soledad-document/#social_sharing  Regards,PenciDesign. medawar1 24h child themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2025 at 6:16pm   2 Most recent comment from medawar1:I think I got it, it is a style demo, not a child theme - downloading now maximilianruschepaul Update Soledad to 8.6.9Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2025 at 1:55pm   14 Most recent comment from maximilianruschepaul:I appreciate your help - thanks a million! huashuqi page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2025 at 9:33am   2 Most recent comment from PenciDesign Supporter:Hi, This is a pagination page on your site, automatically created by WordPress to paginate archive pages. You cannot disable it, but you can prevent search engines from indexing pagination pages by fo ... hschaeferthemeforest Penci Advanced Categeries -> Show in hierarchical   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2025 at 3:15am   4 Most recent comment from PenciDesign Supporter:Hi, At this time, the Soledad theme does not support displaying it in the way shown in your screenshot. Implementing this would require modifying the main JavaScript files of the theme, so we are unab ... Imactions Request to release license from old domain   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 20, 2025 at 2:37am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Jahangir migration Pennews to Soledad   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 20, 2025 at 2:35am   4 Most recent comment from PenciDesign Supporter:Hi, You need to deactivate all the plugins that come with the PenNews theme and then check again.  Regards,PenciDesign.  Phil S. Errors in ads/header question   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 19, 2025 at 7:24pm   18 Most recent comment from Phil S.:ok. the problem has been fixed, customizer and widgets workign good. I disabled all widgets using the widget-disable plugin in order to get the tag issue under control. You can turn any necessary widg ... maximilianruschepaul render-blocking requests   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 19, 2025 at 1:50am   11 Most recent comment from PenciDesign Supporter:Hi, Yes, I’ve configured everything related to images and JavaScript to be delayed. This is a key factor in helping your site load faster and achieve a higher score on Google Core Web Vitals. Regard ...