Public Tickets
huashuqi
query
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Could you please send me the link to the category you've selected?
Regards,PenciDesign.
Jon
woocommerce
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
You can continue using this theme without any issues. We plan to include updates to this template in a future theme release.
If you have any other questions or need assistance, feel free to reach ...
Mike Zenczak
How To Update Mobile Navigation Page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:
Hi,
Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add the HTML content to the mobile sidebar content like the screenshot below:
On the Desktop, please ...
Mike Zenczak
Proper logo size, placement on magazine themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 28, 2025 at 6:22pm
7
Most recent comment from Mike Zenczak:Think we have it functioning properly on all formats, desktop, mobile, sidebar navigation, etc.
Mashiur Rahman
SIte redirecting issue
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 28, 2025 at 10:00am
4
Most recent comment from PenciDesign Supporter:Hi,
I’ve created a screen recording video in my browser for this case. Please check it here: https://streamable.com/03wmrl
Regards,PenciDesign.
voua
Server 500 error
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 28, 2025 at 6:00am
2
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://elementor.com/help/500-error/
Regards,PenciDesign.
mitfol
The site header disappearedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 26, 2025 at 6:12pm
5
Most recent comment from mitfol:Hello,Everything is fine now. It would be nice if I didn't bother you with the next updates. Thank you for your support.Regards.
maxourisg1
front page bug
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 26, 2025 at 9:11am
2
Most recent comment from PenciDesign Supporter:Hi,
Please re-edit the homepage using Elementor. Make sure everything displays correctly in Elementor’s preview mode, then click the Save Changes button. After that, clear all caches and check the p ...
meenamac
show page title and breadcrumb in category page and archive page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 25, 2025 at 1:37pm
16
Most recent comment from PenciDesign Supporter:Hi,
Please understand that Elementor is a page builder that uses a user-friendly interface with post titles for easy management and searching.
The Soledad theme doesn’t support entering post IDs dir ...
jcroody
Features not showing and updates
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 24, 2025 at 2:20am
6
Most recent comment from PenciDesign Supporter:Hi,
I've logged in to your site and here is some feedback:
1/ The Envato token you've entered is from an account that did not purchase the Soledad theme. Please make sure you generate the to ...
Massimo Ercolani
problemi con annunci Google AdSense
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 23, 2025 at 12:13pm
2
Most recent comment from PenciDesign Supporter:Hi,
Based on the screenshot you sent, this issue is likely related to a browser add-on you have installed—possibly an ad blocker. Please try disabling all browser add-ons or check again using a priv ...
koalashoes
scrolldown menu color
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 23, 2025 at 12:08pm
4
Most recent comment from PenciDesign Supporter:Hi @praveenputtur,
This is the Soledad theme support ticket. If you need help with the PenNews theme, please create a new ticket under the PenNews theme category and include your site URL. I’ll chec ...
imrafiqulislam
Purchase Code
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 23, 2025 at 1:34am
2
Most recent comment from PenciDesign Supporter:Hi,
Please send me your purchase code. I'll check and help you.
Regards,PenciDesign.
unixangel
I need to revoke my licence from an old URLClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 22, 2025 at 3:04am
5
Most recent comment from unixangel:i love you very much, I will recommend your themes to everyone
supertrampontheroad
How to create full screen header and transparent header above ?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 22, 2025 at 1:42am
21
Most recent comment from PenciDesign Supporter:Hi,
For Google Fonts, you need to include the font URL by copying the code from https://fonts.google.com.For example, if your site doesn’t already load the Roboto font, you can include this code in ...