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Public Tickets

Livia Breadcrumbs structured data issues detectedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 12, 2026 at 3:20pm   3 Most recent comment from Livia:perfect, thank you! Livia change H2 spacingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 12, 2026 at 3:17pm   4 Most recent comment from Livia:perfect, much cleaner, thank you! Livia Change font for all Blog Post titlesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 12, 2026 at 3:02pm   3 Most recent comment from Livia:Perfect, thank you! tim-nieuwpoort Unable to reply to support ticketClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 10, 2026 at 12:44pm   3 Most recent comment from tim-nieuwpoort:Thanks, it worked fetzionista Customizing social iconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 10, 2026 at 6:45am   6 Most recent comment from franktjr702lv:Hello I have the same question. I too use Soledad theme, a wonderful theme and I found the solution. Simply go to your main WP interface and look for the Soledad theme option panel on your left side l ... Colleen Shaughnessy Larsson Wordpress Draft Page - Font and Color change   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 9, 2026 at 2:20pm   2 Most recent comment from PenciDesign Supporter:Hi, I can confirm that this is a new WordPress 7.0 feature and color scheme, not an issue related to the Soledad theme. Regards,PenciDesign. ravi_developer Unable to activate the theme on website   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 6, 2026 at 2:54am   2 Most recent comment from PenciDesign Supporter:Hi, Please re-upload the theme file downloaded from ThemeForest, and then try activating it again. Regards,PenciDesign. Eleonora Penci Filter not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 4, 2026 at 1:22pm   3 Most recent comment from Eleonora:Thank you so much for your quick response!I apologize for my error; you can close the ticket. Thank you. gleloudas Refund request for Soledad theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 4, 2026 at 2:06am   2 Most recent comment from PenciDesign Supporter:Hi, Regarding this case, please send a message to my leader by filling out the contact form at this link: https://themeforest.net/user/pencidesign#contact. Regards,PenciDesign. segalclinic problem with the theme not displayingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 1, 2026 at 12:59pm   19 Most recent comment from segalclinic:Hi, Problem solved, thanks for the help.Best Regards, Livia Penci Smart Crop Thumbnails not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2026 at 5:44pm   3 Most recent comment from Livia:ahaaa, that makes sense, thank you so much! Sheik Ahamath Homepage supportClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2026 at 5:56pm   15 Most recent comment from Sheik Ahamath:Thanks so much! This was what I was trying to achieve in the header. I will contact you if there is anything else I would like to know while exploring the theme.regards,Sheik. jochite Chinesta Tejera El plugin ACF no guarda los datos de las nuevas "Fichas del Paisaje", dejando campos vacíos que hacen fallar a Yoast y al optimizador de Penci al intentar leerlos.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2026 at 5:06pm   2 Most recent comment from PenciDesign Supporter:Hi, 1/ The PHP notice in the report you sent is not related to the ACF features. It is a deprecated notice based on your server’s PHP version. We will check it and improve it in the future. 2/ For t ... Joanin Pencil Latest Posts module   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2026 at 7:21am   2 Most recent comment from PenciDesign Supporter:Hi, You can add separate excerpt content by entering custom content in the Excerpt field on the post editor screen. Here is the video documentation: https://www.youtube.com/watch?v=RitSyeRN4wk Regard ... windogstw In general   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2026 at 3:01am   2 Most recent comment from PenciDesign Supporter:Hi, If you need any help, please send us more information about your question. Regards,PenciDesign.