Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

tim-nieuwpoort Issue adding images in WYSIWYG editor for Ingredients and Instructions   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   8 Most recent comment from tim-nieuwpoort:Hi, Ok thank you, appreciate. zesea Category page post title displaying   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Posts Layouts → Other Layouts → Post Title HTML Heading Tag, make sure you’ve selected a valid option, and then check again. If the issue still occu ... nocontextculture "Discover More" tags appear all over article pages, blocking the article itself   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   7 Most recent comment from nocontextculture:Thank you for the help. Using this info, I was able to find a more fast-tracked way to fix the issue by following this:https://support.google.com/adsense/answer/16302564Was able to (hopefully) tackle ... Vargis Khan Category Page Layout BrokenClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   3 Most recent comment from Vargis Khan:It worked. Thank you nocontextculture My Google AdSense Code appears at the top of my head   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, You’ve inserted the code in the wrong place. Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/beginners-guide/how-to-add-google-adsense-to-your-wo ... gonzalezlc08 NO aparece la plantilla por la cual compre el tema   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. Lukasz Ropczynski Error before moving the cursor   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   4 Most recent comment from PenciDesign Supporter:Hi, Thank you for your valuable information. Yes, that’s also a good solution for this case. You don’t need to add multiple lightboxes, as that could cause conflicts, and the critical CSS scanner ... adityahridya1286 New Theme Demo Import   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. Lukasz Ropczynski Envato Market WordPress Plugin   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, For premium WordPress themes purchased from the Envato Market, you need to keep the Envato Market plugin installed to receive automatic updates. Regards,PenciDesign.  khalilrahmani2001 YouTube Playlist Not Loading in Soledad Video Playlist Element   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   4 Most recent comment from PenciDesign Supporter:Hi, The issue occurs because your country doesn’t support the YouTube Video API. Please remove the API key — the YouTube video playlist will still work even without it. I’ve removed the API key ... melaniepornin design menu and homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   6 Most recent comment from PenciDesign Supporter:Hi, I understand your request, but the current version of the Soledad theme doesn’t support displaying the desktop menu on mobile or tablet views. It only shows the hamburger/mobile menu button. Reg ... Barbara Poedts Version Update Compatibility with Soledad ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   7 Most recent comment from Barbara Poedts:Ok top, thank you again for your helpful advice, and kind support.CheersBarbara xadriaticax PHP versionClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated 3 weeks ago   3 Most recent comment from xadriaticax:Thank you! :) Lukasz Ropczynski Error loading CSSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   7 Most recent comment from Lukasz Ropczynski:Thank you, it works.Lucas adamamrullah Change the ad banners   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Logo & Header → General → Banner Header Right for Header 3, then change or replace the image in this option. Regards,PenciDesign.