Public Tickets
lygs1905
Regarding the Multi-Concept Blog/Magazine WP Theme I previously purchased.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is related to your hosting configuration.
Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed- ...
toddhumber
Google Indexing
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
7
Most recent comment from PenciDesign Supporter:Hi,
At this time, we haven’t received any updates from Google Search Console regarding issues with your site. If we receive any reports in the future, we’ll check them and respond to this ticket a ...
Abdul Musa
Revoke website registration.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
I’ve replied to your other ticket. Please check it.
Regards,PenciDesign.
Jamal
Images - bad quality
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
In this case, you can force the image to display in full size by going to Appearance > General > Manage Image Sizes and enabling all the disabled image sizes in that panel.
Regards,PenciDesign.
Phil S.
Titles
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Post Layouts
Standard & Classic: turn off the "Show Post Sub Title" option,
Other Layouts: turn off the "Show Post Sub Title" option,
Regards,PenciDesign.
UCLAStudentMedia
Woocommerce Authorize.net PluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
9
Most recent comment from UCLAStudentMedia:It works now. Thanks
npilon
Same design on heading title in sidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
3
Most recent comment from npilon:Thanks for your response.
However, I followed the instructions given here.https://soledad.pencidesign.net/soledad-document/#sidebar_widgets
I inserted a widget called .Soledad Quotes, but I noticed th ...
Alisa14
Missing Penci Builder Plugin
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
The Soledad theme doesn’t include any plugin named Penci Builder. Perhaps you’re referring to the Header Builder feature? If so, you can find it at Dashboard → Header Builder.
For all other ...
nowworldview
Am getting overlaying text on my articles I don't know what to do.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Single Posts → General: turn off the "Enable Font Size Changer" option, clear all the site cache and then check again.
Regards,PenciDesign.
leventbektas1
YouTube Videos Not Playing – "An error occurred. Please try again later.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
3
Most recent comment from leventbektas1:Hi,
First of all, I want to sincerely thank you for your quick response.
I had previously activated a password protection on the website, which I have now removed.After doing that, everything started ...
Andreas
Multiply blog pagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
3
Most recent comment from Andreas:Thanks, so everything is ok, I can ignore the SEO message about double content :-). Thanks.
LillaGreen
Banner Above Post
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
4
Most recent comment from PenciDesign Supporter:Hi,
At this time, there is no available hook to insert content into a specific sidebar widget. You should manually add it via Appearance → Widgets.
The previous code I sent will apply the ads code a ...
Andreas
Hamburger Menu does not work mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
4
Most recent comment from Andreas:Solved, I do not need more help. It works already :-)
mohamedSEO
can't revoke licence
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
roubalita
Translated blog page not showing
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
15
Most recent comment from PenciDesign Supporter:Hi,
Thank you!
If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us.
If you have any other questions, please feel free to let me k ...