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Public Tickets

koalashoes scrolldown menu color   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   4 Most recent comment from PenciDesign Supporter:Hi @praveenputtur, This is the Soledad theme support ticket. If you need help with the PenNews theme, please create a new ticket under the PenNews theme category and include your site URL. I’ll chec ... imrafiqulislam Purchase Code   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   2 Most recent comment from PenciDesign Supporter:Hi, Please send me your purchase code. I'll check and help you. Regards,PenciDesign.  unixangel I need to revoke my licence from an old URLClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   5 Most recent comment from unixangel:i love you very much, I will recommend your themes to everyone supertrampontheroad How to create full screen header and transparent header above ?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   21 Most recent comment from PenciDesign Supporter:Hi, For Google Fonts, you need to include the font URL by copying the code from https://fonts.google.com.For example, if your site doesn’t already load the Roboto font, you can include this code in ... Okugi Two lightboxes appearing at once   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   6 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a private reply.I’ll log in and help you configure it. Regards,PenciDesign. renatols How to remove Also read box from pages   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → Related Posts → turn off the "Enable Related Posts Popup" option. Regards,PenciDesign. Nikki O\'Connor Theme/function issues   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   10 Most recent comment from PenciDesign Supporter:Hi, 1/ Please note that if you force dark mode to be enabled on the homepage, it will also save the dark mode preference in the user’s cookies, applying it across the entire site. The current versio ... zeardblack How to remove these   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Widgets, expand the Main Sidebar widget area, and remove any unnecessary widget content from there. Regarding the comment options, I’ve checked your site and the comm ... zeardblack Please resolve it   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to the LiteSpeed Cache plugin and your browser cache. Please make sure you've cleared your browser cache completely, then check again. Here’s a screenshot from my brow ... rdoncel update   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   3 Most recent comment from PenciDesign Supporter:Hi, This is related to the WP version and your WP update and how the server handles the installation and folder permsissions Try to create the folder yourself. Make sure you set the permissions (775) ... David Table of contents placementClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   3 Most recent comment from David:Thank you, it fixed the issue.David r2motion Text to speech   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, After creating and filling out the required API key, you need to generate the audio file for your post by clicking the Generate Audio button on the post editor screen. Regards,PenciDesign. eulampiar Missing "Penci Shortcodes & Blocks" Plugin from Theme Package   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, You can install this plugin by going to Dashboard → Appearance → Install Plugins. Regards,PenciDesign. martinace Import demo style   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   14 Most recent comment from PenciDesign Supporter:Hi, I just checked your site again, and the issue is caused by the logo image file. Please edit the logo image using an image editing software on your computer. Remove all the white space around the l ... lygs1905 image dimensions   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, You can upload the largest image file you have. WordPress and the Soledad theme will automatically resize it to fit all post layouts appropriately. Regards,PenciDesign.