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Public Tickets

Marcelo Lincense Revocation   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... CHING YUN how to edit my home page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. cinemascomics ajustes   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated 3 days ago   7 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of PenNews doesn't support selecting the custom image sizes for the single post/AMP pages.You should enforce the use of the largest size or other sizes using ... Nadja Post date translation   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   4 Most recent comment from PenciDesign Supporter:Hi,The post date/time was translated by WordPress source. In case it doesn't automatically translate, you should go to the Dashboard → Updates: click the "Re-install" button and then ... abikaliomie My website page isn't loading fully after i updated soledad theme and pluginsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   6 Most recent comment from abikaliomie:Thank you dear Jason Stick Main SidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   3 Most recent comment from Jason:Thanks for the help. Eli Can't set featured image   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 4 days ago   4 Most recent comment from PenciDesign Supporter:Hi,Upon checking your site, I found that the issue arises from Advanced Custom Field PRO, which has added some JavaScript error code on the back-end. Consequently, the featured image button isn't ... laithb Removing dates of articles and social media icons under posts.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 4 days ago   11 Most recent comment from PenciDesign Supporter:Hi, If your site has the Yoast SEO plugin installed, please refer to this article for more information about the post date in the search result page: https://yoast.com/help/date-appears-search-resul ... mdigivn Banner Ads Display on my Web?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 4 days ago   2 Most recent comment from PenciDesign Supporter:Hi,You can delete all the ads by going to the dashboard → Soledad → Ads Manager.Regards,PenciDesign. Ram Kumar Display navigation icon in submenu   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 days ago   8 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .navigation .menu > li:last-child > .sub-menu ul {  right: 100%;  top: 0;  left: auto;}Regards,PenciD ... andy345694 Revoke licenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 days ago   3 Most recent comment from andy345694:Thank you so much for your support. Eddie Sun Lazyload and cache plugin conflict   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 5 days ago   8 Most recent comment from PenciDesign Supporter:Hi,Yes. I've turned off the "Delay all images loading in the first screen to optimize LCP value". This option will enable the lazyload features for your site.Regards,PenciDesign. Marina747 Litespeed plugin   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 6 days ago   4 Most recent comment from PenciDesign Supporter:Hi,Please check the document and screenshot detail at this page: https://docs.litespeedtech.com/lscache/lscwp/cache/Regards,PenciDesign. leadwebpraxismedia I need to update my theme to the latest version   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated 6 days ago   2 Most recent comment from PenciDesign Supporter:Hi,Please follow the document at this link to understand how to update PenNews theme.How to manually update the theme to the latest version?Regards,PenciDesign. Chinonso My single posts are not displaying   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign.