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Public Tickets

vominhngoc Can't install theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 21, 2025 at 1:37pm   6 Most recent comment from PenciDesign Supporter:Hi, You’ve built this page with full Elementor mode, which removes all the header/footer from the default theme elements/templates. Please check/edit with Elementor and then enable the header/footer ... Massimo Basso CLS issue on website   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 20, 2025 at 5:54pm   2 Most recent comment from PenciDesign Supporter:Hi, I’ve checked your site, and you’re currently using the PageSpeed optimization options and cache from the LiteSpeed plugin, so all optimization and scores on your site depend on this plugin. Th ... kurapika168 general questions on color customizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 19, 2025 at 10:24pm   3 Most recent comment from kurapika168:thank you! paulin1212 WordPress error   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 19, 2025 at 1:53pm   2 Most recent comment from PenciDesign Supporter:Hi, I can confirm this issue is outside of WordPress and the Soledad theme. It is related to your server configuration, so we cannot provide a solution for this case because we don’t install or mana ... maximilianruschepaul hide breadcrumbs on mobiles   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 18, 2025 at 6:25pm   4 Most recent comment from PenciDesign Supporter:Hi, The issue is caused by the header you built, which includes extra spacing and CSS that removes the bottom margin/padding. As a result, the breadcrumb has shifted to the top. Please go to Appearanc ... Vitamate Revoking license   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 18, 2025 at 3:08pm   4 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Anna Hamburger menu on mobile (Safari) does not work   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 18, 2025 at 6:58am   2 Most recent comment from PenciDesign Supporter:Hi, The issue is that the Autoptimize plugin has compressed the JS files incorrectly, causing all JS functions to malfunction. Please disable this plugin, clear all site caches, and then check again. ... Colleen Shaughnessy Larsson Add Site Identification and Tagline   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 17, 2025 at 4:54pm   2 Most recent comment from PenciDesign Supporter:Hi, Do you mean the header logo is hidden? If yes, please go to Appearance → Customize → Custom CSS and remove the CSS code: #header{ display: none; } Regards,PenciDesign. Lukasz Ropczynski Problem with photo cropping   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 17, 2025 at 3:39am   8 Most recent comment from PenciDesign Supporter:Hi, Please understand that the focus point you selected only works on the Square thumbnail size. It does not work on the Horizontal/Standard size because those display the original image size instead ... Navapol Arnuparb How to make the header or the whole page full with   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 16, 2025 at 3:24pm   2 Most recent comment from PenciDesign Supporter:Hi, If you want to display your site in full width, you need to disable the vertical menu. Regards,PenciDesign. otarhan Elementor is Not Working   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 16, 2025 at 2:08pm   5 Most recent comment from PenciDesign Supporter:Hi, I’ve fixed the issue by going to Dashboard → Elementor → Settings → Switch Editor Loader Method and enabling it. Regards,PenciDesign. CAROL DOE Licence Deactivation from this domain demo.diasporaalert.com   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 16, 2025 at 1:09pm   2 Most recent comment from PenciDesign Supporter:Hi, Please send me the purchase code. I’ll check it and help you revoke it. Regards,PenciDesign. Kroshan Elementor Editor page is loading very slow with Soledad theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 16, 2025 at 9:39am   2 Most recent comment from PenciDesign Supporter:Hi, Soledad includes many Elementor modules to help you build page layouts, which is why it loads slower than Safe Mode—where only the basic modules are loaded. However, in the screenshot you sent, ... cschweiger H2 line height   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 16, 2025 at 4:45am   4 Most recent comment from PenciDesign Supporter:Hi, You can modify the CSS code: .penci-grid li.grid-style .grid-header-box .grid-title { line-height: 22px } Regards,PenciDesign. maximilianruschepaul Elementor Footer with Polylang   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 16, 2025 at 1:55am   12 Most recent comment from PenciDesign Supporter:Hi, I just modified the config file for Polylang. You can now search for and translate this footer slug. Regards,PenciDesign.