Public Tickets
 vominhngoc
		
			
			
			Can't install theme
		
		vominhngoc
		
			
			
			Can't install theme		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 21, 2025 at  1:37pm
			  6
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 21, 2025 at  1:37pm
			  6
				
				 Most recent comment from PenciDesign Supporter:Hi,
You’ve built this page with full Elementor mode, which removes all the header/footer from the default theme elements/templates. Please check/edit with Elementor and then enable the header/footer ...
Most recent comment from PenciDesign Supporter:Hi,
You’ve built this page with full Elementor mode, which removes all the header/footer from the default theme elements/templates. Please check/edit with Elementor and then enable the header/footer ...
		
			
	
	
		 Massimo Basso
		
			
			
			CLS issue on website
		
		Massimo Basso
		
			
			
			CLS issue on website		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 20, 2025 at  5:54pm
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 20, 2025 at  5:54pm
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
I’ve checked your site, and you’re currently using the PageSpeed optimization options and cache from the LiteSpeed plugin, so all optimization and scores on your site depend on this plugin.
Th ...
Most recent comment from PenciDesign Supporter:Hi,
I’ve checked your site, and you’re currently using the PageSpeed optimization options and cache from the LiteSpeed plugin, so all optimization and scores on your site depend on this plugin.
Th ...
		
			
	
	
		 kurapika168
		
			
			
			general questions on color customizationClosed
		
		kurapika168
		
			
			
			general questions on color customizationClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 19, 2025 at 10:24pm
			  3
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 19, 2025 at 10:24pm
			  3
				
				 Most recent comment from kurapika168:thank you!
Most recent comment from kurapika168:thank you!
		
			
	
	
		 paulin1212
		
			
			
			WordPress error
		
		paulin1212
		
			
			
			WordPress error		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 19, 2025 at  1:53pm
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 19, 2025 at  1:53pm
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
I can confirm this issue is outside of WordPress and the Soledad theme. It is related to your server configuration, so we cannot provide a solution for this case because we don’t install or mana ...
Most recent comment from PenciDesign Supporter:Hi,
I can confirm this issue is outside of WordPress and the Soledad theme. It is related to your server configuration, so we cannot provide a solution for this case because we don’t install or mana ...
		
			
	
	
		 maximilianruschepaul
		
			
			
			hide breadcrumbs on mobiles
		
		maximilianruschepaul
		
			
			
			hide breadcrumbs on mobiles		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 18, 2025 at  6:25pm
			  4
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 18, 2025 at  6:25pm
			  4
				
				 Most recent comment from PenciDesign Supporter:Hi,
The issue is caused by the header you built, which includes extra spacing and CSS that removes the bottom margin/padding. As a result, the breadcrumb has shifted to the top.
Please go to Appearanc ...
Most recent comment from PenciDesign Supporter:Hi,
The issue is caused by the header you built, which includes extra spacing and CSS that removes the bottom margin/padding. As a result, the breadcrumb has shifted to the top.
Please go to Appearanc ...
		
			
	
	
		 Vitamate
		
			
			
			Revoking license
		
		Vitamate
		
			
			
			Revoking license		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 18, 2025 at  3:08pm
			  4
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 18, 2025 at  3:08pm
			  4
				
				 Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
		
			
	
	
		 Anna
		
			
			
			Hamburger menu on mobile (Safari) does not work
		
		Anna
		
			
			
			Hamburger menu on mobile (Safari) does not work		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 18, 2025 at  6:58am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 18, 2025 at  6:58am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
The issue is that the Autoptimize plugin has compressed the JS files incorrectly, causing all JS functions to malfunction.
Please disable this plugin, clear all site caches, and then check again.
 ...
Most recent comment from PenciDesign Supporter:Hi,
The issue is that the Autoptimize plugin has compressed the JS files incorrectly, causing all JS functions to malfunction.
Please disable this plugin, clear all site caches, and then check again.
 ...
		
			
	
	
		 Colleen  Shaughnessy Larsson
		
			
			
			Add Site Identification and Tagline
		
		Colleen  Shaughnessy Larsson
		
			
			
			Add Site Identification and Tagline		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 17, 2025 at  4:54pm
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 17, 2025 at  4:54pm
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Do you mean the header logo is hidden? If yes, please go to Appearance → Customize → Custom CSS and remove the CSS code:
#header{ display: none; } 
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
Do you mean the header logo is hidden? If yes, please go to Appearance → Customize → Custom CSS and remove the CSS code:
#header{ display: none; } 
Regards,PenciDesign.
		
			
	
	
		 Lukasz Ropczynski
		
			
			
			Problem with photo cropping
		
		Lukasz Ropczynski
		
			
			
			Problem with photo cropping		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 17, 2025 at  3:39am
			  8
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 17, 2025 at  3:39am
			  8
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please understand that the focus point you selected only works on the Square thumbnail size. It does not work on the Horizontal/Standard size because those display the original image size instead  ...
Most recent comment from PenciDesign Supporter:Hi,
Please understand that the focus point you selected only works on the Square thumbnail size. It does not work on the Horizontal/Standard size because those display the original image size instead  ...
		
			
	
	
		 Navapol Arnuparb
		
			
			
			How to make the header or the whole page full with
		
		Navapol Arnuparb
		
			
			
			How to make the header or the whole page full with		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  3:24pm
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  3:24pm
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
If you want to display your site in full width, you need to disable the vertical menu.
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
If you want to display your site in full width, you need to disable the vertical menu.
Regards,PenciDesign.
		
			
	
	
		 otarhan
		
			
			
			Elementor is Not Working
		
		otarhan
		
			
			
			Elementor is Not Working		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  2:08pm
			  5
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  2:08pm
			  5
				
				 Most recent comment from PenciDesign Supporter:Hi,
I’ve fixed the issue by going to Dashboard → Elementor → Settings → Switch Editor Loader Method and enabling it.
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
I’ve fixed the issue by going to Dashboard → Elementor → Settings → Switch Editor Loader Method and enabling it.
Regards,PenciDesign.
		
			
	
	
		 CAROL DOE
		
			
			
			Licence Deactivation from this domain demo.diasporaalert.com
		
		CAROL DOE
		
			
			
			Licence Deactivation from this domain demo.diasporaalert.com		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  1:09pm
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  1:09pm
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please send me the purchase code. I’ll check it and help you revoke it.
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
Please send me the purchase code. I’ll check it and help you revoke it.
Regards,PenciDesign.
		
			
	
	
		 Kroshan
		
			
			
			Elementor Editor page is loading very slow with Soledad theme
		
		Kroshan
		
			
			
			Elementor Editor page is loading very slow with Soledad theme		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  9:39am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  9:39am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Soledad includes many Elementor modules to help you build page layouts, which is why it loads slower than Safe Mode—where only the basic modules are loaded. However, in the screenshot you sent,  ...
Most recent comment from PenciDesign Supporter:Hi,
Soledad includes many Elementor modules to help you build page layouts, which is why it loads slower than Safe Mode—where only the basic modules are loaded. However, in the screenshot you sent,  ...
		
			
	
	
		 cschweiger
		
			
			
			H2 line height
		
		cschweiger
		
			
			
			H2 line height		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  4:45am
			  4
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  4:45am
			  4
				
				 Most recent comment from PenciDesign Supporter:Hi,
You can modify the CSS code:
.penci-grid li.grid-style .grid-header-box .grid-title {
  line-height: 22px
}
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
You can modify the CSS code:
.penci-grid li.grid-style .grid-header-box .grid-title {
  line-height: 22px
}
Regards,PenciDesign.
		
			
	
	
		 maximilianruschepaul
		
			
			
			Elementor Footer with Polylang
		
		maximilianruschepaul
		
			
			
			Elementor Footer with Polylang		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  1:55am
			  12
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated August 16, 2025 at  1:55am
			  12
				
				 Most recent comment from PenciDesign Supporter:Hi,
I just modified the config file for Polylang. You can now search for and translate this footer slug.
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
I just modified the config file for Polylang. You can now search for and translate this footer slug.
Regards,PenciDesign.
		
										
													
						
