Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

zeardblack Please resolve it   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2025 at 1:33am   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to the LiteSpeed Cache plugin and your browser cache. Please make sure you've cleared your browser cache completely, then check again. Here’s a screenshot from my brow ... rdoncel update   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2025 at 1:29am   3 Most recent comment from PenciDesign Supporter:Hi, This is related to the WP version and your WP update and how the server handles the installation and folder permsissions Try to create the folder yourself. Make sure you set the permissions (775) ... David Table of contents placementClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 17, 2025 at 10:08am   3 Most recent comment from David:Thank you, it fixed the issue.David r2motion Text to speech   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 17, 2025 at 1:33am   2 Most recent comment from PenciDesign Supporter:Hi, After creating and filling out the required API key, you need to generate the audio file for your post by clicking the Generate Audio button on the post editor screen. Regards,PenciDesign. eulampiar Missing "Penci Shortcodes & Blocks" Plugin from Theme Package   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 15, 2025 at 12:29am   2 Most recent comment from PenciDesign Supporter:Hi, You can install this plugin by going to Dashboard → Appearance → Install Plugins. Regards,PenciDesign. martinace Import demo style   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2025 at 2:43pm   14 Most recent comment from PenciDesign Supporter:Hi, I just checked your site again, and the issue is caused by the logo image file. Please edit the logo image using an image editing software on your computer. Remove all the white space around the l ... lygs1905 image dimensions   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2025 at 8:38am   2 Most recent comment from PenciDesign Supporter:Hi, You can upload the largest image file you have. WordPress and the Soledad theme will automatically resize it to fit all post layouts appropriately. Regards,PenciDesign. whobo Deregister code   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2025 at 5:42am   4 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Franck Font size   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2025 at 6:22pm   6 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Table of contents → General → Enable Support in Post Types: select "Post" option. You can also change the TOC position at the "Insert Table of Content ... huashuqi Categories   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2025 at 7:10am   2 Most recent comment from PenciDesign Supporter:Hi, You can create a collection of posts based on a category by using the Elementor Page Builder to create a page. Simply insert the Penci Latest Posts element. Each element also allows you to enable ... ZMA_SISQO Consent API Support   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated July 13, 2025 at 1:41am   2 Most recent comment from PenciDesign Supporter:Hi, All PenNews-related plugins are coded following WordPress coding standards. So, if you want to add the Consent API, you just need to install one of the consent plugins listed here:https://wordpres ... zeardblack i don't see my menu front top of my website   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2025 at 6:47pm   2 Most recent comment from PenciDesign Supporter:Hi, Your header was built using the Penci Header Builder. To edit the content and elements, go to your dashboard → Header Builder, and click "Edit with the Penci Header Builder" on the current heade ... zeardblack How to add icon logo on website   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2025 at 12:53pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → General → General Settings: upload the favicon image in this panel. Regards,PenciDesign. Navapol Arnuparb top posts is not shown on mobile   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2025 at 1:19am   4 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: @media only screen and (max-width: 767px) { .penci-topbar-trending .swiper { max-width: 200px; ... ISOLE-GRECHE Penci Fancy Heading   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated July 10, 2025 at 12:17am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Additional CSS then add the following custom CSS code: .penci-fancy-heading-inner { text-align: justify; } Regards,PenciDesign.