Public Tickets
Abdelmadjid
downloasClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 22, 2025 at 5:23pm
1
Most recent comment from Abdelmadjid:solved
trungpham1686
Missing image and icon
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 22, 2025 at 6:02am
2
Most recent comment from PenciDesign Supporter:Hi,
1/ I’ve checked your site, and the icon fonts are displaying correctly.
2/ Due to copyright restrictions, all demo images are replaced with placeholder images. You’ll need to manually edit the ...
abudaggamohammed
Deleting domains relalted to the theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 21, 2025 at 9:37am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,PenciDesign.
LillaGreen
YouTube videos do not showClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 21, 2025 at 5:51am
3
Most recent comment from LillaGreen:It was becuase of the API
eivindert
News ticker lazy loadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 20, 2025 at 3:55pm
3
Most recent comment from eivindert:Thanks!
InnaTK
Top bar Date squashed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 20, 2025 at 1:27am
12
Most recent comment from PenciDesign Supporter:Hi @Jacqueline,
Please create a new ticket and include your site admin account. I’ll log in and help you check it.
Regards,PenciDesign.
Patrice Greanville
Add horizontal news ticker to the SLOGAN TEXT field in homepage
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 17, 2025 at 3:12am
4
Most recent comment from PenciDesign Supporter:Hi,
Sorry for the misunderstanding.
For the Soledad theme and all default header layouts, the theme does not support replacing the site slogan text with a custom shortcode.
However, you can create a c ...
idjon
admin-ajax.php script
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 16, 2025 at 8:52am
4
Most recent comment from PenciDesign Supporter:Hi,
I can confirm that this issue is not related to the AJAX Mega Menu.
If you want to disable the AJAX Mega Menu, please go to Appearance → Customize → Logo & Header → Category Mega Menu and tu ...
chavesdigital
cambia de domio
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 15, 2025 at 2:25am
5
Most recent comment from PenciDesign Supporter:Hi,
The Soledad theme does not require a license key on localhost, so you can safely ignore all license notices when working or testing in a local development environment.
Regards,PenciDesign.
epicwinst
Issue with archive layoutClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 14, 2025 at 11:39am
3
Most recent comment from epicwinst:Now it works. Thank you!
yara
search results
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 14, 2025 at 2:02am
12
Most recent comment from PenciDesign Supporter:Hi,
I’ve modified the search function on your site. The search results will now show product items only on the WooCommerce template.
Please clear all the browser caches and check again.
Regards,Penc ...
idjon
Homepage images are being squeezed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 14, 2025 at 1:24am
8
Most recent comment from PenciDesign Supporter:Hi,
If the issue occurs only with WebP images, it may be related to the WordPress core image resize function. Please try uploading the image in a standard format first, then use a third-party plugin t ...
Lukasz Ropczynski
Fonts only load after moving the mouse
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2025 at 10:20am
6
Most recent comment from PenciDesign Supporter:Hi,
In this case, I recommend installing the Local Google Fonts plugin and following the documentation at this link: https://wordpress.org/plugins/local-google-fonts/
Regards,PenciDesign.
miura7777
500 Error (Internal Server Error)
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2025 at 10:15am
4
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin and FTP account in a PRIVATE reply.I'll log in and try to help you check this problem.
Regards,PenciDesign.
tim-nieuwpoort
Issue adding images in WYSIWYG editor for Ingredients and Instructions
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2025 at 7:43am
12
Most recent comment from tim-nieuwpoort:Hi there, Thank you for understanding how frustrating this issue is. Could you also try testing a few posts that I haven’t mentioned myself? I noticed something else: when I reload a post (so that ...