Public Tickets
scottpaul70
Issues in Cart - Not updating shipping options
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.
Regards,PenciDesign.
dorkaholics
Inconsistent Heading Titles
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 10 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
I checked your site, and all the headings are now displaying as requested. If it’s still not working as you want, please send me a screenshot and include a note explaining the issue.
Regards,Pen ...
Deependra
Unable to change logo
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 day ago
12
Most recent comment from PenciDesign Supporter:Hi,
In this case, I recommend installing the Yoast SEO or Rank Math plugin. These plugins can help your site render the correct images and generate the appropriate meta tags for all social networks: h ...
toddhumber
Google Indexing
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
7
Most recent comment from PenciDesign Supporter:Hi,
At this time, we haven’t received any updates from Google Search Console regarding issues with your site. If we receive any reports in the future, we’ll check them and respond to this ticket a ...
Abdul Musa
Revoke website registration.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
I’ve replied to your other ticket. Please check it.
Regards,PenciDesign.
junaidisjpku
Cannot import demo
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
11
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, you cannot transfer licenses between items on the Envato Market.
Regards,PenciDesign.
Jamal
Images - bad quality
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
In this case, you can force the image to display in full size by going to Appearance > General > Manage Image Sizes and enabling all the disabled image sizes in that panel.
Regards,PenciDesign.
Phil S.
Titles
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 4 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Post Layouts
Standard & Classic: turn off the "Show Post Sub Title" option,
Other Layouts: turn off the "Show Post Sub Title" option,
Regards,PenciDesign.
UCLAStudentMedia
Woocommerce Authorize.net PluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 days ago
9
Most recent comment from UCLAStudentMedia:It works now. Thanks
npilon
Same design on heading title in sidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 days ago
3
Most recent comment from npilon:Thanks for your response.
However, I followed the instructions given here.https://soledad.pencidesign.net/soledad-document/#sidebar_widgets
I inserted a widget called .Soledad Quotes, but I noticed th ...
Alisa14
Missing Penci Builder Plugin
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
The Soledad theme doesn’t include any plugin named Penci Builder. Perhaps you’re referring to the Header Builder feature? If so, you can find it at Dashboard → Header Builder.
For all other ...
nowworldview
Am getting overlaying text on my articles I don't know what to do.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Single Posts → General: turn off the "Enable Font Size Changer" option, clear all the site cache and then check again.
Regards,PenciDesign.
leventbektas1
YouTube Videos Not Playing – "An error occurred. Please try again later.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
3
Most recent comment from leventbektas1:Hi,
First of all, I want to sincerely thank you for your quick response.
I had previously activated a password protection on the website, which I have now removed.After doing that, everything started ...
Andreas
Multiply blog pagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
3
Most recent comment from Andreas:Thanks, so everything is ok, I can ignore the SEO message about double content :-). Thanks.
dash5
Trending filter query
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
4
Most recent comment from PenciDesign Supporter:Hi,
I’ve configured your site by going to Appearance → Customize → Single Posts → General, enabling the "Enable Ajax Post View Count" option, and turning off the "Avoid Duplicates" option on t ...