Public Tickets
Livia
Change font for all Blog Post titlesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 12, 2026 at 3:02pm
3
Most recent comment from Livia:Perfect, thank you!
tim-nieuwpoort
Unable to reply to support ticketClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 10, 2026 at 12:44pm
3
Most recent comment from tim-nieuwpoort:Thanks, it worked
fetzionista
Customizing social iconsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 10, 2026 at 6:45am
6
Most recent comment from franktjr702lv:Hello I have the same question.
I too use Soledad theme, a wonderful theme and I found the solution.
Simply go to your main WP interface and look for the Soledad theme option panel on your left side l ...
Colleen Shaughnessy Larsson
Wordpress Draft Page - Font and Color change
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 9, 2026 at 2:20pm
2
Most recent comment from PenciDesign Supporter:Hi,
I can confirm that this is a new WordPress 7.0 feature and color scheme, not an issue related to the Soledad theme.
Regards,PenciDesign.
ravi_developer
Unable to activate the theme on website
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2026 at 2:54am
2
Most recent comment from PenciDesign Supporter:Hi,
Please re-upload the theme file downloaded from ThemeForest, and then try activating it again.
Regards,PenciDesign.
Eleonora
Penci Filter not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 4, 2026 at 1:22pm
3
Most recent comment from Eleonora:Thank you so much for your quick response!I apologize for my error; you can close the ticket.
Thank you.
gleloudas
Refund request for Soledad theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 4, 2026 at 2:06am
2
Most recent comment from PenciDesign Supporter:Hi,
Regarding this case, please send a message to my leader by filling out the contact form at this link: https://themeforest.net/user/pencidesign#contact.
Regards,PenciDesign.
segalclinic
problem with the theme not displayingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 1, 2026 at 12:59pm
19
Most recent comment from segalclinic:Hi, Problem solved, thanks for the help.Best Regards,
Livia
Penci Smart Crop Thumbnails not showingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 31, 2026 at 5:44pm
3
Most recent comment from Livia:ahaaa, that makes sense, thank you so much!
Sheik Ahamath
Homepage supportClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2026 at 5:56pm
15
Most recent comment from Sheik Ahamath:Thanks so much! This was what I was trying to achieve in the header. I will contact you if there is anything else I would like to know while exploring the theme.regards,Sheik.
jochite Chinesta Tejera
El plugin ACF no guarda los datos de las nuevas "Fichas del Paisaje", dejando campos vacíos que hacen fallar a Yoast y al optimizador de Penci al intentar leerlos.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2026 at 5:06pm
2
Most recent comment from PenciDesign Supporter:Hi,
1/ The PHP notice in the report you sent is not related to the ACF features. It is a deprecated notice based on your server’s PHP version. We will check it and improve it in the future.
2/ For t ...
Joanin
Pencil Latest Posts module
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2026 at 7:21am
2
Most recent comment from PenciDesign Supporter:Hi,
You can add separate excerpt content by entering custom content in the Excerpt field on the post editor screen.
Here is the video documentation: https://www.youtube.com/watch?v=RitSyeRN4wk
Regard ...
windogstw
In general
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2026 at 3:01am
2
Most recent comment from PenciDesign Supporter:Hi,
If you need any help, please send us more information about your question.
Regards,PenciDesign.
MQ
How can I get rid of sneaky footer in the Mobile Menu
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 26, 2026 at 1:19am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add/edit/remove the HTML content to the mobile sidebar content like the screenshot below:
Regards,PenciD ...
eSwan
Hwoing my site is at risk.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 22, 2026 at 1:27pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please don’t worry — your website is not hacked or infected with malware. The Soledad theme and bundled plugins on your site are already running the latest versions.
In this case, the warning ...