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Public Tickets

Livia Penci Smart Crop Thumbnails not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   3 Most recent comment from Livia:ahaaa, that makes sense, thank you so much! Sheik Ahamath Homepage supportClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2026 at 5:56pm   15 Most recent comment from Sheik Ahamath:Thanks so much! This was what I was trying to achieve in the header. I will contact you if there is anything else I would like to know while exploring the theme.regards,Sheik. jochite Chinesta Tejera El plugin ACF no guarda los datos de las nuevas "Fichas del Paisaje", dejando campos vacíos que hacen fallar a Yoast y al optimizador de Penci al intentar leerlos.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2026 at 5:06pm   2 Most recent comment from PenciDesign Supporter:Hi, 1/ The PHP notice in the report you sent is not related to the ACF features. It is a deprecated notice based on your server’s PHP version. We will check it and improve it in the future. 2/ For t ... Joanin Pencil Latest Posts module   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2026 at 7:21am   2 Most recent comment from PenciDesign Supporter:Hi, You can add separate excerpt content by entering custom content in the Excerpt field on the post editor screen. Here is the video documentation: https://www.youtube.com/watch?v=RitSyeRN4wk Regard ... windogstw In general   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2026 at 3:01am   2 Most recent comment from PenciDesign Supporter:Hi, If you need any help, please send us more information about your question. Regards,PenciDesign. MQ How can I get rid of sneaky footer in the Mobile Menu   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 26, 2026 at 1:19am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add/edit/remove the HTML content to the mobile sidebar content like the screenshot below:   Regards,PenciD ... eSwan Hwoing my site is at risk.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 22, 2026 at 1:27pm   2 Most recent comment from PenciDesign Supporter:Hi, Please don’t worry — your website is not hacked or infected with malware. The Soledad theme and bundled plugins on your site are already running the latest versions. In this case, the warning ... Anurag sharing social iconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 21, 2026 at 1:03pm   5 Most recent comment from Anurag:Hi, Thank you for the clarification. I understand that the email share button uses the default browser/system mailto functionality and its behavior depends on the user's browser and email applica ... AlbertCrane4 Large space below feature image / video   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 21, 2026 at 12:54am   2 Most recent comment from PenciDesign Supporter:Hi, Following the HTML structure of this layout, if you would like to remove the spacing below the post featured image, you will also need to remove the ads banner located under the post title/meta ar ... Livia Words Length for Post Titles on Top PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 20, 2026 at 9:57am   7 Most recent comment from Livia:Perfect, thank you so much! Livia Logo not showing on FirefoxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 19, 2026 at 1:46pm   3 Most recent comment from Livia:perfect fix, thank you! shammaswafy Inline related posts issue   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 19, 2026 at 12:32am   4 Most recent comment from PenciDesign Supporter:Hi, Some headings are different because the inline related posts were inserted via shortcode. You can do this by installing the Penci Shortcode & Performance plugin via Appearance → Install Plugins, ... donsocrates blurred image-photo   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 16, 2026 at 2:04am   4 Most recent comment from PenciDesign Supporter:Hi, Glad to hear the images are showing correctly now. This usually happens because of caching from the server, hosting, CDN, or cache plugins. Posts and images sometimes need time to refresh across a ... johnb2014 Hi, I need help   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 13, 2026 at 1:52am   2 Most recent comment from PenciDesign Supporter:Hi, 1/ Please go to Appearance → Customize → Single Posts → General and enable the "Hide Author Box" option. 2/ Navigate to Customize → Quick Text Translations. In this section, you can find a ... drob35789 Unable to Revoke Existing License   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 12, 2026 at 10:31am   4 Most recent comment from PenciDesign Supporter:Hi @hoangvm8, Please create a new ticket and include your purchase code. I’ll check it and help you resolve the issue. Regards,PenciDesign.