Public Tickets
shammaswafy
Inline related posts issue
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
4
Most recent comment from PenciDesign Supporter:Hi,
Some headings are different because the inline related posts were inserted via shortcode.
You can do this by installing the Penci Shortcode & Performance plugin via Appearance → Install Plugins, ...
donsocrates
blurred image-photo
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
4
Most recent comment from PenciDesign Supporter:Hi,
Glad to hear the images are showing correctly now.
This usually happens because of caching from the server, hosting, CDN, or cache plugins. Posts and images sometimes need time to refresh across a ...
johnb2014
Hi, I need help
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
1/ Please go to Appearance → Customize → Single Posts → General and enable the "Hide Author Box" option.
2/ Navigate to Customize → Quick Text Translations. In this section, you can find a ...
drob35789
Unable to Revoke Existing License
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
4
Most recent comment from PenciDesign Supporter:Hi @hoangvm8,
Please create a new ticket and include your purchase code. I’ll check it and help you resolve the issue.
Regards,PenciDesign.
Jesus
Recipe images
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Thank you for your suggestion. We will consider adding this feature in a future update.
Regards,PenciDesign.
alcon_s
Upgrading Theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
8
Most recent comment from PenciDesign Supporter:Hi,
Thank you for your update.
Regards,PenciDesign.
Grimnik
In post font color and size
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 7, 2026 at 5:06pm
6
Most recent comment from PenciDesign Supporter:Hi,
The issue may be related to the cookie used to save the font size changer settings. Please go to Appearance → Customize → Single Posts → General, disable the "Enable Font Size Changer" optio ...
Jesus
Demo Import
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 6, 2026 at 12:17pm
6
Most recent comment from PenciDesign Supporter:Hi,
This issue occurs when your server attempts to download the demo data from our demo data server. I will take some time to manually import the demo data for you.
Regards,PenciDesign.
jochite Chinesta Tejera
Main Menu disappears on Single Post with ACF and specific Category
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 5, 2026 at 5:27pm
8
Most recent comment from PenciDesign Supporter:Hi,
By default, the category ID is not included in the body class for single posts. If you would like to customize styles based on the category ID body class, you will need to add custom code to displ ...
divinedigitalrise
Dark Mode
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 2, 2026 at 3:32pm
4
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Dark Mode and enable the “Set Dark Mode as Default” option.
After making this change, please clear all site cache and browser cache, then ...
randy
so many questions
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 2, 2026 at 4:02am
2
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account details in a private reply.
I will log in and help check and configure your site correctly.
Regards,PenciDesign.
Jesus
Purchase code
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 29, 2026 at 5:32pm
6
Most recent comment from PenciDesign Supporter:Hi,
If the demo cannot be installed or the theme does not work correctly on your localhost, we can confirm that this is not related to product registration.
Please make sure that you have uploaded the ...
icarorio
Error in Yoast Seo
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 29, 2026 at 2:59pm
2
Most recent comment from PenciDesign Supporter:Hi,
Thanks for reporting this.
This issue is not caused directly by the Soledad theme itself, but is related to a conflict with the Yoast SEO plugin. The error coming from wpseo-functions.php usually ...
Jonathan Ratner
Article titles dont appear sometimesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 28, 2026 at 8:50pm
3
Most recent comment from Jonathan Ratner:Wooohoooo! It worked!Thanks
arashi830531
Please help me unbind the authorization so I can enable it on the new website.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2026 at 2:13pm
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...