Public Tickets
Volodymyr Tymko
Exclude widget from lazy load
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 days ago
10
Most recent comment from Volodymyr Tymko:Thank you for your answers, and although your solution doesn’t work, please close this question — I’ll do it myself faster. I can see that you don’t understand your own product.
Royvin
Popup Login
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, the current version of Soledad does not include an option to disable the popup login. For now, you can disable the login/register feature in the Topbar or Header Builder, then add a ...
elakri_khalid
translateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 days ago
5
Most recent comment from elakri_khalid:Thank you dear, I used a snippet for that. Now it's fine.
InnaTK
Penci RSS AggregatorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 days ago
10
Most recent comment from InnaTK:Thank you for the update.Regarding the portfolio feature I figured it out - using the taxonomy instead of categories to pull in portfolios, thank you!
vominhngoc
Can't install theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
The issue is that you’ve uploaded the wrong theme file.
Please extract the downloaded package, open the folder you received and use the soledad.zip file for your installation, and check again.
...
Cristian_Lovati
Double gallery viewClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
7
Most recent comment from Cristian_Lovati:ok thanksIt's ok!
Antonio
Hamburger menu does not work fineClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
3
Most recent comment from Antonio:Thank your very much. It works fine
kenkenhaha
幫忙解除授權綁定，讓我在新網站啟用
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
4
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Volodymyr Tymko
[email protected]
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
6
Most recent comment from PenciDesign Supporter:Hi,
Please understand that the Envato account used to purchase the Soledad theme is required to receive updates and support from our team. We cannot assist you if you do not have a valid Envato accoun ...
Mani
change the domain and transfer license to another domain
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please send me the purchase code. I’ll check it and help you revoke it.
Regards,PenciDesign.
John
Remove share buttonsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
7
Most recent comment from John:Hello again.I have returned to say thank you for helping me out. When I got to that section, the hide share function for those buttons were already selected. I suspect maybe they were newer buttons ...
maximilianruschepaul
Social Share Saving Setting Bug?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
4
Most recent comment from PenciDesign Supporter:Hi,
I’ve fixed the issue—it was related to the multilingual plugin.
In the future, if this problem happens again, please go to Appearance → Customize → General → Extra Options, then click th ...
maximilianruschepaul
Header logo slogan not centered under the logo
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
.penci-header-builder .pc-builder-element.pc-logo a {
display: flex;
flex-direction: column;
alig ...
achanotech
video in title
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
2
Most recent comment from PenciDesign Supporter:Hi,
I've checked your site, and the issue is caused by the WP Automatic plugin. It includes some CSS code that conflicts with the default theme styles.
Please go to Appearance → Customize → C ...
freshde
Theme update breaking our website
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
12
Most recent comment from freshde:Please don't do anything right now, we're working to resolve this issue and we'll let you know if we need you for further.