Public Tickets
Anurag
sharing social iconClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 21, 2026 at 1:03pm
5
Most recent comment from Anurag:Hi,
Thank you for the clarification. I understand that the email share button uses the default browser/system mailto functionality and its behavior depends on the user's browser and email applica ...
AlbertCrane4
Large space below feature image / video
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 21, 2026 at 12:54am
2
Most recent comment from PenciDesign Supporter:Hi,
Following the HTML structure of this layout, if you would like to remove the spacing below the post featured image, you will also need to remove the ads banner located under the post title/meta ar ...
Livia
Words Length for Post Titles on Top PostsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 20, 2026 at 9:57am
7
Most recent comment from Livia:Perfect, thank you so much!
Livia
Logo not showing on FirefoxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 19, 2026 at 1:46pm
3
Most recent comment from Livia:perfect fix, thank you!
shammaswafy
Inline related posts issue
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 19, 2026 at 12:32am
4
Most recent comment from PenciDesign Supporter:Hi,
Some headings are different because the inline related posts were inserted via shortcode.
You can do this by installing the Penci Shortcode & Performance plugin via Appearance → Install Plugins, ...
donsocrates
blurred image-photo
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 16, 2026 at 2:04am
4
Most recent comment from PenciDesign Supporter:Hi,
Glad to hear the images are showing correctly now.
This usually happens because of caching from the server, hosting, CDN, or cache plugins. Posts and images sometimes need time to refresh across a ...
johnb2014
Hi, I need help
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 13, 2026 at 1:52am
2
Most recent comment from PenciDesign Supporter:Hi,
1/ Please go to Appearance → Customize → Single Posts → General and enable the "Hide Author Box" option.
2/ Navigate to Customize → Quick Text Translations. In this section, you can find a ...
drob35789
Unable to Revoke Existing License
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 12, 2026 at 10:31am
4
Most recent comment from PenciDesign Supporter:Hi @hoangvm8,
Please create a new ticket and include your purchase code. I’ll check it and help you resolve the issue.
Regards,PenciDesign.
Jesus
Recipe images
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 12, 2026 at 1:55am
2
Most recent comment from PenciDesign Supporter:Hi,
Thank you for your suggestion. We will consider adding this feature in a future update.
Regards,PenciDesign.
alcon_s
Upgrading Theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 11, 2026 at 2:35am
8
Most recent comment from PenciDesign Supporter:Hi,
Thank you for your update.
Regards,PenciDesign.
Jesus
Demo Import
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 6, 2026 at 12:17pm
6
Most recent comment from PenciDesign Supporter:Hi,
This issue occurs when your server attempts to download the demo data from our demo data server. I will take some time to manually import the demo data for you.
Regards,PenciDesign.
jochite Chinesta Tejera
Main Menu disappears on Single Post with ACF and specific Category
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 5, 2026 at 5:27pm
8
Most recent comment from PenciDesign Supporter:Hi,
By default, the category ID is not included in the body class for single posts. If you would like to customize styles based on the category ID body class, you will need to add custom code to displ ...
divinedigitalrise
Dark Mode
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 2, 2026 at 3:32pm
4
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Dark Mode and enable the “Set Dark Mode as Default” option.
After making this change, please clear all site cache and browser cache, then ...
randy
so many questions
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 2, 2026 at 4:02am
2
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account details in a private reply.
I will log in and help check and configure your site correctly.
Regards,PenciDesign.
Jesus
Purchase code
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 29, 2026 at 5:32pm
6
Most recent comment from PenciDesign Supporter:Hi,
If the demo cannot be installed or the theme does not work correctly on your localhost, we can confirm that this is not related to product registration.
Please make sure that you have uploaded the ...