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Public Tickets

Mariah Wallace Soledad License   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... monlabs feature post   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, In this case, please keep all the order settings as they are. Then, install the Simple Custom Post Order plugin and follow the documentation at this link: https://wordpress.org/plugins/simple-cus ... LillaGreen Canonical indexing issues   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   5 Most recent comment from PenciDesign Supporter:Hi, Here is the other solution. You should paste this code into the function.php of the child theme or via the CodeSnippet plugin here: https://wordpress.org/plugins/code-snippets/ function fix_produc ... macproxy Theme update   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, The child theme doesn’t update automatically with the main theme. If you haven’t modified template files, no action is needed.  Regards,PenciDesign. satyanandi191 why submenu open late   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, The issue occurs because you've set the mega menu block content to load via AJAX. This means the browser fetches the menu content from the backend before displaying it, which may cause a dela ... satyanandi191 how to attach newsletter in this theme?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Please follow these steps: Install the MC4WP plugin and configure it with your Mailchimp account. Go to Appearance → Widgets, then drag and drop the Mailchimp widget into the Footer Signup wi ... Sabualu embed twitter issue   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. LillaGreen : Help with Custom Elementor Button to Load Updated Image ALT TextClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   3 Most recent comment from LillaGreen:Thank you. I have managed to write a snipped code that overrides all the alt for all images on the website at once. Hengstigal PerformanceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   9 Most recent comment from Hengstigal:i've fixed it: using your Penci Perfomance Plugin, WPRocket as Cache and adjusting my front page. i get 95 on mobile now :) michaellafrasse feature image appeard blurry   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   4 Most recent comment from PenciDesign Supporter:Hi, Have you installed any image optimization plugin? When you upload a featured image, WordPress automatically resizes it to different sizes, including a smaller version for single posts. This might ... pedewu1 lazy loading - customizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   3 Most recent comment from pedewu1:OK, thx, closed pedewu1 Where Can I Edit the Category Template?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   3 Most recent comment from pedewu1:closed kangpinpapa Need penci-blocks.zip plugin for Gutenberg blocks (Soledad)   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 26, 2025 at 12:42am   2 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, the current version of Solefsf does not support blocks in the Gutenberg editor. However, we have plans to add this feature in the future. Regards,PenciDesign.  megm header disappeared   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 25, 2025 at 4:17pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Logo & Header → Header Builder and make sure you have selected the correct header layout for all settings in this panel. Regards,PenciDesign. Jonathan My website loads weirdly before appearing correctlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 25, 2025 at 3:07pm   7 Most recent comment from Jonathan:I should've known it was that plug-in... I need to remember to consider any new plug-ins if anything goes wrong with my site. Thank you so much for helping me out. I've disabled the plugin.