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Public Tickets

Lukasz Ropczynski Fonts only load after moving the mouse   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   6 Most recent comment from PenciDesign Supporter:Hi, In this case, I recommend installing the Local Google Fonts plugin and following the documentation at this link: https://wordpress.org/plugins/local-google-fonts/  Regards,PenciDesign. miura7777 500 Error (Internal Server Error)   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   4 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin and FTP account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. tim-nieuwpoort Issue adding images in WYSIWYG editor for Ingredients and Instructions   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   12 Most recent comment from tim-nieuwpoort:Hi there, Thank you for understanding how frustrating this issue is. Could you also try testing a few posts that I haven’t mentioned myself? I noticed something else: when I reload a post (so that ... nooonan Newsly - Logo doesn't display on desktop   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   4 Most recent comment from PenciDesign Supporter:Hi, In this case, you should add more items to the main menu to make the logo visible.Please go to Dashboard → Appearance → Menus, select the Main Menu, and add additional menu items. Regards,Penc ... clarastravelroute Icon-Based Amenities / Features List – Does the Theme Support This Layout?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 6, 2025 at 4:51pm   2 Most recent comment from PenciDesign Supporter:Hi, You can create the layout by editing the post with the Elementor page builder. I’ve created a short video tutorial for this case at the following link—please watch it: https://streamable.com/s ... Lalithastore Theme settings   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 6, 2025 at 5:19am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Dashboard → Header Builder, click “Edit with Penci Header Builder” on your current header layout, select the News Stickerelement, and then adjust the query settings in the left ... clarastravelroute Clicking on the image in a single post will allow you to see the image in larger size.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 5, 2025 at 1:43pm   4 Most recent comment from PenciDesign Supporter:Hi, In this case, please install the Lightbox for Gallery & Image Block plugin at this link: https://wordpress.org/plugins/gallery-block-lightbox/ Regards,PenciDesign. almondsurf Product images in cart   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 2, 2025 at 2:05am   2 Most recent comment from PenciDesign Supporter:Hi, WooCommerce automatically hides the product thumbnails in the cart on small screen devices. If you would like to display them, please go to Appearance → Customize → Custom CSS and add the foll ... escaperies Adding links to the text - Penci Fancy Heading   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 2, 2025 at 2:01am   4 Most recent comment from PenciDesign Supporter:Hi, The default heading HTML tag for the Penci Custom Slider is H2. Regards,PenciDesign. maximilianruschepaul Header builder and logoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 1, 2025 at 8:22pm   7 Most recent comment from maximilianruschepaul:Thanks a lot! clarastravelroute Please Reset Domain Activation for My Soledad License   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 1, 2025 at 10:19am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... clarastravelroute License Problem   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 1, 2025 at 2:00am   2 Most recent comment from PenciDesign Supporter:Hi, 1/ If you want to migrate the license to a different email, you should contact Envato Support. 2/ Changing the license key does not affect any site data. Regards,PenciDesign.  Flexycodes Schema   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 30, 2025 at 3:10pm   6 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a private reply.I'll log in and try to help you check this problem. Regards,PenciDesign. clarastravelroute Single Post Lİnk   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 29, 2025 at 12:47am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .entry-content a:not(.penci-button):not(.penci-cat-name):not(.penci-readmore), .single .entry-content a ... anacatnog Post published date   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 29, 2025 at 12:40am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → General → General Settings: turn off the "Display Modified Date Replace with Published Date" option. Regards,PenciDesign.