Public Tickets
 zesea
		
			
			
			Mobile display issueClosed
		
		zesea
		
			
			
			Mobile display issueClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  3
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  3
				
				 Most recent comment from zesea:Thank you very much !!Problem resolved :)
Most recent comment from zesea:Thank you very much !!Problem resolved :)
		
			
	
	
		 whiskycl
		
			
			
			Events list
		
		whiskycl
		
			
			
			Events list		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  8
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  8
				
				 Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, there’s currently no way to sort based on event attributes for all Soledad post elements or widgets. We’ll consider adding support for plugin-based sorting in a future theme upd ...
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, there’s currently no way to sort based on event attributes for all Soledad post elements or widgets. We’ll consider adding support for plugin-based sorting in a future theme upd ...
		
			
	
	
		 cschweiger
		
			
			
			Related posts
		
		cschweiger
		
			
			
			Related posts		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
The related posts area below your post content is generated by the Jetpack plugin.
Please follow the documentation at this link to learn how to turn it off: https://jetpack.com/support/related-pos ...
Most recent comment from PenciDesign Supporter:Hi,
The related posts area below your post content is generated by the Jetpack plugin.
Please follow the documentation at this link to learn how to turn it off: https://jetpack.com/support/related-pos ...
		
			
	
	
		 clarastravelroute
		
			
			
			The connections have no distinguishable names.
		
		clarastravelroute
		
			
			
			The connections have no distinguishable names.		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Accessibility: turn on the following options:
Enable Commons Accessibility Options 
Enable Enhanced Accessibility Features
Regards,PenciDesig ...
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Accessibility: turn on the following options:
Enable Commons Accessibility Options 
Enable Enhanced Accessibility Features
Regards,PenciDesig ...
		
			
	
	
		 EasyMaster
		
			
			
			productfieldClosed
		
		EasyMaster
		
			
			
			productfieldClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  3
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  3
				
				 Most recent comment from EasyMaster:Hi,Thanks for the reply.For some reason, I think I have resolved it, somehow.I think it was my own mistake, and out of frustration I made this ticket.I'm sorry for this.So you may end this ticket ...
Most recent comment from EasyMaster:Hi,Thanks for the reply.For some reason, I think I have resolved it, somehow.I think it was my own mistake, and out of frustration I made this ticket.I'm sorry for this.So you may end this ticket ...
		
			
	
	
		 Lázaro Marín
		
			
			
			License problem
		
		Lázaro Marín
		
			
			
			License problem		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
In this case, you’ll need to contact Elementor support, as the Soledad theme does not manage the Elementor license.
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
In this case, you’ll need to contact Elementor support, as the Soledad theme does not manage the Elementor license.
Regards,PenciDesign.
		
			
	
	
		 clarastravelroute
		
			
			
			Leave space between the menu and the image
		
		clarastravelroute
		
			
			
			Leave space between the menu and the image		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  6
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated 3 weeks ago
			  6
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
body .featured-area {
  margin-top: -30px;
}
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
body .featured-area {
  margin-top: -30px;
}
Regards,PenciDesign.
		
			
	
	
		 pberoff
		
			
			
			missing plug in
		
		pberoff
		
			
			
			missing plug in		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  7, 2025 at  1:11am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  7, 2025 at  1:11am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
This feature does not require a plugin — it is already included in the Soledad theme’s built-in functions.
Please follow the detailed instructions in the documentation at this link: https://so ...
Most recent comment from PenciDesign Supporter:Hi,
This feature does not require a plugin — it is already included in the Soledad theme’s built-in functions.
Please follow the detailed instructions in the documentation at this link: https://so ...
		
			
	
	
		 AndreasWinkler
		
			
			
			Update with Envato token - need helpClosed
		
		AndreasWinkler
		
			
			
			Update with Envato token - need helpClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  4, 2025 at  7:47pm
			  3
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  4, 2025 at  7:47pm
			  3
				
				 Most recent comment from AndreasWinkler:Thanks, understood. :-)
Most recent comment from AndreasWinkler:Thanks, understood. :-)
		
			
	
	
		 Sabine
		
			
			
			Can't upload WOFF2 Files
		
		Sabine
		
			
			
			Can't upload WOFF2 Files		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  3, 2025 at 10:22am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  3, 2025 at 10:22am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
If you have a WOFF2 file, you can convert it to WOFF by visiting this URL: https://cloudconvert.com/woff2-to-woff 
Most customers already have the WOFF file for common use, so we may consider add ...
Most recent comment from PenciDesign Supporter:Hi,
If you have a WOFF2 file, you can convert it to WOFF by visiting this URL: https://cloudconvert.com/woff2-to-woff 
Most customers already have the WOFF file for common use, so we may consider add ...
		
			
	
	
		 Fr3nkMara
		
			
			
			pensi header builder
		
		Fr3nkMara
		
			
			
			pensi header builder		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  2, 2025 at 10:48am
			  10
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  2, 2025 at 10:48am
			  10
				
				 Most recent comment from PenciDesign Supporter:Hi,
I have updated your site to the latest version. Please check it again. Regarding the Header Builder, I recommend contacting your hosting provider and requesting them to disable any modifications m ...
Most recent comment from PenciDesign Supporter:Hi,
I have updated your site to the latest version. Please check it again. Regarding the Header Builder, I recommend contacting your hosting provider and requesting them to disable any modifications m ...
		
			
	
	
		 jcroody
		
			
			
			Remove post date from mega menu
		
		jcroody
		
			
			
			Remove post date from mega menu		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  2, 2025 at  1:34am
			  4
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  2, 2025 at  1:34am
			  4
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please send me your site URL so I can check it on the live site. Kindly note that if you have enabled the AJAX Mega Menu Loader, you will need to check it again after clearing all site caches or b ...
Most recent comment from PenciDesign Supporter:Hi,
Please send me your site URL so I can check it on the live site. Kindly note that if you have enabled the AJAX Mega Menu Loader, you will need to check it again after clearing all site caches or b ...
		
			
	
	
		 adamamrullah
		
			
			
			How to change the headings color and writer's name color?
		
		adamamrullah
		
			
			
			How to change the headings color and writer's name color?		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  1, 2025 at 10:03am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated October  1, 2025 at 10:03am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Colors: change the theme colors in this panel.
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Colors: change the theme colors in this panel.
Regards,PenciDesign.
		
			
	
	
		 zeardblack
		
			
			
			How to add icon logo on website
		
		zeardblack
		
			
			
			How to add icon logo on website		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated September 30, 2025 at 11:08am
			  4
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated September 30, 2025 at 11:08am
			  4
				
				 Most recent comment from PenciDesign Supporter:Hi @adamamrullah,
I’ve checked your site, and the favicon is displaying correctly. Here’s the screenshot:
Please clear your browser cache and check again.
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi @adamamrullah,
I’ve checked your site, and the favicon is displaying correctly. Here’s the screenshot:
Please clear your browser cache and check again.
Regards,PenciDesign.
		
			
	
	
		 jcroody
		
			
			
			Unable to remove logo from post category pages
		
		jcroody
		
			
			
			Unable to remove logo from post category pages		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated September 28, 2025 at  6:29am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated September 28, 2025 at  6:29am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Your header was built using the Penci Header Builder. To modify any header elements, please go to Dashboard → Header Builder, then click "Edit with Penci Header Builder" on the current header.  ...
Most recent comment from PenciDesign Supporter:Hi,
Your header was built using the Penci Header Builder. To modify any header elements, please go to Dashboard → Header Builder, then click "Edit with Penci Header Builder" on the current header.  ...
		
										
													
						
