Public Tickets
sanjay154
speed optimization
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2025 at 10:39am
17
Most recent comment from PenciDesign Supporter:Hi,
I’ve checked your site, and all the features of the Soledad theme are functioning correctly without any issues.
If you encounter any problems, please provide a screenshot and include any rel ...
AlbertCrane4
Video Embed Section MissingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2025 at 6:04am
5
Most recent comment from AlbertCrane4:Thanks, that worked.
Avniloff
meta-links
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2025 at 2:27am
2
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://soledad.pencidesign.net/soledad-document/#social_sharing
Regards,PenciDesign.
nuvoledibelleza
Video Post TemplateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 11, 2025 at 9:36am
3
Most recent comment from nuvoledibelleza:Oh sorry, many thanks for the precious help!
Laura Johnston
Missing title barClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 10, 2025 at 2:23pm
3
Most recent comment from Laura Johnston:Thank you - it worked!
sgilfus
font awesome errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 10, 2025 at 2:10am
3
Most recent comment from sgilfus:thank you! fixed.. You can close this ticket.
clouris
ProblemClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 9, 2025 at 6:35am
3
Most recent comment from clouris:Thank you for your reply.Everything looks fine now.Thank you
José Zegarra Malatesta
Hamburger Menu
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 8, 2025 at 5:30pm
6
Most recent comment from PenciDesign Supporter:Hi,
Elementor Page Builder uses post meta to save the content, which means it only uses a small portion of the database, so there is no risk in using it.
Could you please confirm if you're referr ...
michaellafrasse
Blur behind the image captionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 8, 2025 at 4:07pm
11
Most recent comment from michaellafrasse:It's all good !!!! Thanks ;)
scottpaul70
Woo version of 9.5.x display issue
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 8, 2025 at 2:11pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
.variations_form a.reset_variations,
.woocommerce div.product form.cart .reset_variations {
color: #f ...
adverttree
Warning: Message
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 8, 2025 at 10:28am
6
Most recent comment from PenciDesign Supporter:Hi,
Here is the screenshot: https://imgur.com/a/SvIK3xC
Regards,PenciDesign.
satyanandi191
why i cant able to delete any portion when i edit with elementor.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 6, 2025 at 1:26am
2
Most recent comment from PenciDesign Supporter:Hi,
You can edit the footer elements by go to the dashboard → Penci Blocks: edit the footer block with the Elementor Page Builder.
Regards,PenciDesign.
jochite Chinesta Tejera
Conflict with the plugin Select Penci Shortcodes & PerformanceClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 5, 2025 at 1:35pm
7
Most recent comment from jochite Chinesta Tejera:I think you've already solved the issue.From the ionos administration panel I tried to switch the SSL certificate to server mode. After several attempts I spoke to the ionos technicians and they ...
zaman
Demo import stuck on "importing customizer"
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 5, 2025 at 12:39pm
9
Most recent comment from PenciDesign Supporter:Hi,
1/ The current version of your homepage was built using the Customizer settings, so it does not appear under the Pages section. For detailed instructions, please refer to the documentation at ...
tim-nieuwpoort
Author box
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 2, 2025 at 10:49am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to the dashboard → Users → Profile → Biographical Info: change the text at this option field.
Regards,PenciDesign.