Public Tickets
Carmelina1959
I need to update my theme, but not able to find the file?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 15, 2025 at 12:43am
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, I can’t send you the file directly here.
You need to follow the detailed documentation at this link to update your site to the latest version of Soledad.
How to Update A Premium W ...
tcampione
static image on home page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 14, 2025 at 11:09am
9
Most recent comment from PenciDesign Supporter:Hi,
Please scroll down to the bottom of this page; it appears in the options plugins area.
Regards,PenciDesign.
maximilianruschepaul
Header background banner sizing & link
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 14, 2025 at 8:26am
4
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Footer → General → Add Custom HTML code before close tag / Google Analytics Code: paste this code:
document.querySelector('.penci-desktop-midba ...
Volodymyr Tymko
Exclude widget from lazy load
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 14, 2025 at 6:04am
10
Most recent comment from Volodymyr Tymko:Thank you for your answers, and although your solution doesn’t work, please close this question — I’ll do it myself faster. I can see that you don’t understand your own product.
Royvin
Popup Login
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 13, 2025 at 3:56pm
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, the current version of Soledad does not include an option to disable the popup login. For now, you can disable the login/register feature in the Topbar or Header Builder, then add a ...
elakri_khalid
translateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 13, 2025 at 3:37pm
5
Most recent comment from elakri_khalid:Thank you dear, I used a snippet for that. Now it's fine.
InnaTK
Penci RSS AggregatorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 13, 2025 at 12:44pm
10
Most recent comment from InnaTK:Thank you for the update.Regarding the portfolio feature I figured it out - using the taxonomy instead of categories to pull in portfolios, thank you!
Cristian_Lovati
Double gallery viewClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 13, 2025 at 8:49am
7
Most recent comment from Cristian_Lovati:ok thanksIt's ok!
Antonio
Hamburger menu does not work fineClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 13, 2025 at 4:52am
3
Most recent comment from Antonio:Thank your very much. It works fine
kenkenhaha
幫忙解除授權綁定，讓我在新網站啟用
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 11, 2025 at 8:00am
4
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Volodymyr Tymko
[email protected]
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 11, 2025 at 6:32am
6
Most recent comment from PenciDesign Supporter:Hi,
Please understand that the Envato account used to purchase the Soledad theme is required to receive updates and support from our team. We cannot assist you if you do not have a valid Envato accoun ...
Mani
change the domain and transfer license to another domainClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 11, 2025 at 12:37am
2
Most recent comment from PenciDesign Supporter:Hi,
Please send me the purchase code. I’ll check it and help you revoke it.
Regards,PenciDesign.
John
Remove share buttonsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 10, 2025 at 5:13pm
7
Most recent comment from John:Hello again.I have returned to say thank you for helping me out. When I got to that section, the hide share function for those buttons were already selected. I suspect maybe they were newer buttons ...
maximilianruschepaul
Social Share Saving Setting Bug?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 10, 2025 at 2:24pm
4
Most recent comment from PenciDesign Supporter:Hi,
I’ve fixed the issue—it was related to the multilingual plugin.
In the future, if this problem happens again, please go to Appearance → Customize → General → Extra Options, then click th ...
maximilianruschepaul
Header logo slogan not centered under the logoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 9, 2025 at 10:35am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
.penci-header-builder .pc-builder-element.pc-logo a {
display: flex;
flex-direction: column;
alig ...