Public Tickets
airforceone2
SOLDEDADPLACEHOLDER IMAGE NOT SHOWING
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 21, 2025 at 5:03am
2
Most recent comment from PenciDesign Supporter:Hi,
1/ For copyright purposes, all stock/demo images have been replaced with placeholder images.
2/ You can change this image by going to the page editor options.
Regards,PenciDesign.
UCLAStudentMedia
Remove Top bar and header from certain pagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 20, 2025 at 10:07pm
6
Most recent comment from UCLAStudentMedia:This worked. Thanks
monsteraproject23
Display the Dark Mode Switcher icon in the desired location
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 20, 2025 at 3:46pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Dark Mode → turn on the " Enable Dark Mode Switcher" option.
Regards,PenciDesign.
Nikki O\'Connor
Google Ad
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 20, 2025 at 1:31am
2
Most recent comment from PenciDesign Supporter:Hi,
I recommend using one of the following two options to insert Google Ads on your site:
Use Google Auto Ads.
Create a unique ad display for both mobile and desktop, then paste the corresponding c ...
DAS RICHTIGE GROUP
Unable to Update to V 8.7.0
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 19, 2025 at 11:57am
2
Most recent comment from PenciDesign Supporter:Hi,
After entering the token and validating it successfully, you can update the theme directly at Appearance → Themes.
For more information, please follow the document below:
How to Update A Premium ...
Coolzy
Adjusting News Ticker scroll
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 18, 2025 at 6:23am
2
Most recent comment from PenciDesign Supporter:Hi,
You can modify the Autoplay Timeout and Autoplay Speed option by editing the News Ticker element in the Penci Header Builder.
Regards,PenciDesign.
UCLAStudentMedia
Remove Posts Options for non-admin usersClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 18, 2025 at 12:05am
3
Most recent comment from UCLAStudentMedia:Thanks. It worked.
Vargis Khan
Instagram feed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 17, 2025 at 2:02pm
8
Most recent comment from PenciDesign Supporter:Hi,
Please check this screen recorder video: https://streamable.com/u802gi
Regards,PenciDesign.
Vargis Khan
Page Customization
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 17, 2025 at 10:19am
8
Most recent comment from PenciDesign Supporter:Hi,
Please go to: Appearance → Customize → General → General Settings: find “Select Date Format” and choose “Time Ago” as the format.
Regards,PenciDesign.
Coolzy
Video Background Specs For Penci Slider
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 17, 2025 at 2:16am
2
Most recent comment from PenciDesign Supporter:Hi,
86.1MB is quite a large file for a video background. I recommend two options:
Upload it to YouTube or Vimeo and use the video link—these platforms will automatically optimize it.
Convert the ...
Flexycodes
Auto comments
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2025 at 5:36pm
6
Most recent comment from PenciDesign Supporter:Hi,
Please send me the URL of your post.
Regards,PenciDesign.
lxrynow
Hamburger MenuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2025 at 7:14am
3
Most recent comment from lxrynow:Thanks, that's worked.
AndreasWinkler
Citation desigh with Block editor
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2025 at 12:42am
12
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, the current version of Soledad doesn’t include a built-in blockquote block with the theme’s styling. You’ll need to follow the steps shown in the screen recording video I sent ...
Shineehester
Need Help Disabling Automatic Link/Highlight Styling in Single Post Content
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2025 at 4:09pm
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is caused by the Google AdSense code you’ve generated. It’s an auto-placed ad mode, which means the ads are automatically inserted into various areas of your site by Google AdSense ...
Vivek Kumar
Unable to transfer theme license from one domain to another
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 12, 2025 at 2:36pm
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...