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Public Tickets

eivindert News ticker lazy loadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 20, 2025 at 3:55pm   3 Most recent comment from eivindert:Thanks!  InnaTK Top bar Date squashed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 20, 2025 at 1:27am   12 Most recent comment from PenciDesign Supporter:Hi @Jacqueline, Please create a new ticket and include your site admin account. I’ll log in and help you check it. Regards,PenciDesign. Patrice Greanville Add horizontal news ticker to the SLOGAN TEXT field in homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 17, 2025 at 3:12am   4 Most recent comment from PenciDesign Supporter:Hi, Sorry for the misunderstanding. For the Soledad theme and all default header layouts, the theme does not support replacing the site slogan text with a custom shortcode. However, you can create a c ... idjon admin-ajax.php script   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 16, 2025 at 8:52am   4 Most recent comment from PenciDesign Supporter:Hi, I can confirm that this issue is not related to the AJAX Mega Menu. If you want to disable the AJAX Mega Menu, please go to Appearance → Customize → Logo & Header → Category Mega Menu and tu ... chavesdigital cambia de domio   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 15, 2025 at 2:25am   5 Most recent comment from PenciDesign Supporter:Hi, The Soledad theme does not require a license key on localhost, so you can safely ignore all license notices when working or testing in a local development environment. Regards,PenciDesign. epicwinst Issue with archive layoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 14, 2025 at 11:39am   3 Most recent comment from epicwinst:Now it works. Thank you!  yara search results   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 14, 2025 at 2:02am   12 Most recent comment from PenciDesign Supporter:Hi, I’ve modified the search function on your site. The search results will now show product items only on the WooCommerce template. Please clear all the browser caches and check again. Regards,Penc ... idjon Homepage images are being squeezed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 14, 2025 at 1:24am   8 Most recent comment from PenciDesign Supporter:Hi, If the issue occurs only with WebP images, it may be related to the WordPress core image resize function. Please try uploading the image in a standard format first, then use a third-party plugin t ... Lukasz Ropczynski Fonts only load after moving the mouse   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2025 at 10:20am   6 Most recent comment from PenciDesign Supporter:Hi, In this case, I recommend installing the Local Google Fonts plugin and following the documentation at this link: https://wordpress.org/plugins/local-google-fonts/  Regards,PenciDesign. miura7777 500 Error (Internal Server Error)   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2025 at 10:15am   4 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin and FTP account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. tim-nieuwpoort Issue adding images in WYSIWYG editor for Ingredients and Instructions   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2025 at 7:43am   12 Most recent comment from tim-nieuwpoort:Hi there, Thank you for understanding how frustrating this issue is. Could you also try testing a few posts that I haven’t mentioned myself? I noticed something else: when I reload a post (so that ... nooonan Newsly - Logo doesn't display on desktop   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 9, 2025 at 2:32pm   4 Most recent comment from PenciDesign Supporter:Hi, In this case, you should add more items to the main menu to make the logo visible.Please go to Dashboard → Appearance → Menus, select the Main Menu, and add additional menu items. Regards,Penc ... clarastravelroute Icon-Based Amenities / Features List – Does the Theme Support This Layout?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 6, 2025 at 4:51pm   2 Most recent comment from PenciDesign Supporter:Hi, You can create the layout by editing the post with the Elementor page builder. I’ve created a short video tutorial for this case at the following link—please watch it: https://streamable.com/s ... Lalithastore Theme settings   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 6, 2025 at 5:19am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Dashboard → Header Builder, click “Edit with Penci Header Builder” on your current header layout, select the News Stickerelement, and then adjust the query settings in the left ... clarastravelroute Clicking on the image in a single post will allow you to see the image in larger size.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 5, 2025 at 1:43pm   4 Most recent comment from PenciDesign Supporter:Hi, In this case, please install the Lightbox for Gallery & Image Block plugin at this link: https://wordpress.org/plugins/gallery-block-lightbox/ Regards,PenciDesign.