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Public Tickets

adityahridya1286 New Theme Demo Import   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 6, 2025 at 3:41pm   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. Lukasz Ropczynski Envato Market WordPress Plugin   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 6, 2025 at 11:22am   2 Most recent comment from PenciDesign Supporter:Hi, For premium WordPress themes purchased from the Envato Market, you need to keep the Envato Market plugin installed to receive automatic updates. Regards,PenciDesign.  khalilrahmani2001 YouTube Playlist Not Loading in Soledad Video Playlist Element   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 5, 2025 at 3:55pm   4 Most recent comment from PenciDesign Supporter:Hi, The issue occurs because your country doesn’t support the YouTube Video API. Please remove the API key — the YouTube video playlist will still work even without it. I’ve removed the API key ... melaniepornin design menu and homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 5, 2025 at 3:50pm   6 Most recent comment from PenciDesign Supporter:Hi, I understand your request, but the current version of the Soledad theme doesn’t support displaying the desktop menu on mobile or tablet views. It only shows the hamburger/mobile menu button. Reg ... Barbara Poedts Version Update Compatibility with Soledad ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 5, 2025 at 8:23am   7 Most recent comment from Barbara Poedts:Ok top, thank you again for your helpful advice, and kind support.CheersBarbara Lukasz Ropczynski Error loading CSSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2025 at 10:03am   7 Most recent comment from Lukasz Ropczynski:Thank you, it works.Lucas adamamrullah Change the ad banners   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2025 at 9:37am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Logo & Header → General → Banner Header Right for Header 3, then change or replace the image in this option. Regards,PenciDesign. clarastravelroute Show multiple images on a single post page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2025 at 9:35am   2 Most recent comment from PenciDesign Supporter:Hi, You can insert a gallery by clicking the Media button on the Classic Editor toolbar. Create a new gallery, then select the slider option as shown in the screenshot below. Regards,PenciDesign. Women Photos are not imported   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 30, 2025 at 4:35pm   2 Most recent comment from PenciDesign Supporter:Hi, For copyright reasons, all demo images have been replaced with placeholder images. We’re sorry for the inconvenience, but we must follow copyright guidelines. Please add your own posts and uploa ... medawar1 RTL/LTR editing is messed up   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 30, 2025 at 1:40pm   2 Most recent comment from PenciDesign Supporter:Hi, Please send me the screenshot and take notes. I will review them and provide you with a quick solution. Regards,PenciDesign. natmaynez Mayneza How to serve AMP versions of the single postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 29, 2025 at 8:46pm   13 Most recent comment from natmaynez Mayneza:Thank you very much! All sorted. jeroenkl1 Dynamic block filtering by tag in current category   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 28, 2025 at 8:44pm   2 Most recent comment from PenciDesign Supporter:Hi, You should paste this code into the function.php of the child theme or via the CodeSnippet plugin here: https://wordpress.org/plugins/code-snippets/ /** * Combine category posts with posts tagged ... InnaTK Top bar Date squashed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 28, 2025 at 12:54pm   10 Most recent comment from PenciDesign Supporter:Hi, Yes, the version we’ve updated on your site is the latest one, and you don’t need to take any further action in the future. Regards,PenciDesign. rombeer Google Adsense integration   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 27, 2025 at 1:47am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to dashboard → Soledad → Ads Manager → Single Posts → Add Google Adsense/Custom HTML code at the end of content posts: paste the code at this option field. Regards,PenciDesign. natmaynez Mayneza Support with product page Easy DownloadsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 26, 2025 at 5:38pm   20 Most recent comment from natmaynez Mayneza:Thank you very much, solved now.