Public Tickets
Coolzy
Google Search not allowing indexing
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 17, 2025 at 1:25am
2
Most recent comment from PenciDesign Supporter:Hi,
The meta robots tags on your site are managed and generated by the Yoast SEO plugin. Please follow the documentation at the link below to learn how to customize these settings: https://yoast.com/f ...
chrislouiepoetry
Homepage help
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 15, 2025 at 8:46am
4
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Homepage → Featured Categories → Amount of Posts Display on Style 12: change the number of posts at this option field.
Regards,PenciDesign.
tim-nieuwpoort
Logo and widget loading issues on Safari after theme update
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 14, 2025 at 9:55am
4
Most recent comment from PenciDesign Supporter:Hi,
It’s not loading in your browser because of a mixed content issue. To fix this, you need to convert all HTTP links to HTTPS. You can easily do this by installing the following plugin: https://wo ...
tim-nieuwpoort
Memory leak website?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 14, 2025 at 9:42am
2
Most recent comment from PenciDesign Supporter:Hi,
I’ve checked https://smaakmenutie.nl/ on my browser, and it loads normally without any memory issues. You can see the screenshot below for reference.
Please note that memory usage in Chrome ta ...
zesea
Mobile display issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 13, 2025 at 10:10am
3
Most recent comment from zesea:Thank you very much !!Problem resolved :)
whiskycl
Events list
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 10, 2025 at 8:15am
8
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, there’s currently no way to sort based on event attributes for all Soledad post elements or widgets. We’ll consider adding support for plugin-based sorting in a future theme upd ...
cschweiger
Related posts
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 10, 2025 at 5:18am
2
Most recent comment from PenciDesign Supporter:Hi,
The related posts area below your post content is generated by the Jetpack plugin.
Please follow the documentation at this link to learn how to turn it off: https://jetpack.com/support/related-pos ...
clarastravelroute
The connections have no distinguishable names.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 9, 2025 at 1:55pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Accessibility: turn on the following options:
Enable Commons Accessibility Options
Enable Enhanced Accessibility Features
Regards,PenciDesig ...
EasyMaster
productfieldClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 8, 2025 at 8:51pm
3
Most recent comment from EasyMaster:Hi,Thanks for the reply.For some reason, I think I have resolved it, somehow.I think it was my own mistake, and out of frustration I made this ticket.I'm sorry for this.So you may end this ticket ...
Lázaro Marín
License problem
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 8, 2025 at 3:50pm
2
Most recent comment from PenciDesign Supporter:Hi,
In this case, you’ll need to contact Elementor support, as the Soledad theme does not manage the Elementor license.
Regards,PenciDesign.
clarastravelroute
Leave space between the menu and the image
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 8, 2025 at 1:24pm
6
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
body .featured-area {
margin-top: -30px;
}
Regards,PenciDesign.
pberoff
missing plug in
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 7, 2025 at 1:11am
2
Most recent comment from PenciDesign Supporter:Hi,
This feature does not require a plugin — it is already included in the Soledad theme’s built-in functions.
Please follow the detailed instructions in the documentation at this link: https://so ...
AndreasWinkler
Update with Envato token - need helpClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 4, 2025 at 7:47pm
3
Most recent comment from AndreasWinkler:Thanks, understood. :-)
Sabine
Can't upload WOFF2 Files
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 3, 2025 at 10:22am
2
Most recent comment from PenciDesign Supporter:Hi,
If you have a WOFF2 file, you can convert it to WOFF by visiting this URL: https://cloudconvert.com/woff2-to-woff
Most customers already have the WOFF file for common use, so we may consider add ...
Fr3nkMara
pensi header builder
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 2, 2025 at 10:48am
10
Most recent comment from PenciDesign Supporter:Hi,
I have updated your site to the latest version. Please check it again. Regarding the Header Builder, I recommend contacting your hosting provider and requesting them to disable any modifications m ...