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Public Tickets

mitfol The site header disappearedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   5 Most recent comment from mitfol:Hello,Everything is fine now. It would be nice if I didn't bother you with the next updates. Thank you for your support.Regards. maxourisg1 front page bug   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   2 Most recent comment from PenciDesign Supporter:Hi, Please re-edit the homepage using Elementor. Make sure everything displays correctly in Elementor’s preview mode, then click the Save Changes button. After that, clear all caches and check the p ... meenamac show page title and breadcrumb in category page and archive page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 weeks ago   16 Most recent comment from PenciDesign Supporter:Hi, Please understand that Elementor is a page builder that uses a user-friendly interface with post titles for easy management and searching. The Soledad theme doesn’t support entering post IDs dir ... jcroody Features not showing and updates   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 24, 2025 at 2:20am   6 Most recent comment from PenciDesign Supporter:Hi, I've logged in to your site and here is some feedback: 1/ The Envato token you've entered is from an account that did not purchase the Soledad theme. Please make sure you generate the to ... Massimo Ercolani problemi con annunci Google AdSense   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 23, 2025 at 12:13pm   2 Most recent comment from PenciDesign Supporter:Hi, Based on the screenshot you sent, this issue is likely related to a browser add-on you have installed—possibly an ad blocker. Please try disabling all browser add-ons or check again using a priv ... koalashoes scrolldown menu color   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 23, 2025 at 12:08pm   4 Most recent comment from PenciDesign Supporter:Hi @praveenputtur, This is the Soledad theme support ticket. If you need help with the PenNews theme, please create a new ticket under the PenNews theme category and include your site URL. I’ll chec ... imrafiqulislam Purchase Code   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 23, 2025 at 1:34am   2 Most recent comment from PenciDesign Supporter:Hi, Please send me your purchase code. I'll check and help you. Regards,PenciDesign.  unixangel I need to revoke my licence from an old URLClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 22, 2025 at 3:04am   5 Most recent comment from unixangel:i love you very much, I will recommend your themes to everyone supertrampontheroad How to create full screen header and transparent header above ?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 22, 2025 at 1:42am   21 Most recent comment from PenciDesign Supporter:Hi, For Google Fonts, you need to include the font URL by copying the code from https://fonts.google.com.For example, if your site doesn’t already load the Roboto font, you can include this code in ... Okugi Two lightboxes appearing at once   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 22, 2025 at 1:37am   6 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a private reply.I’ll log in and help you configure it. Regards,PenciDesign. renatols How to remove Also read box from pages   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 22, 2025 at 1:35am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → Related Posts → turn off the "Enable Related Posts Popup" option. Regards,PenciDesign. Nikki O\'Connor Theme/function issues   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2025 at 1:42am   10 Most recent comment from PenciDesign Supporter:Hi, 1/ Please note that if you force dark mode to be enabled on the homepage, it will also save the dark mode preference in the user’s cookies, applying it across the entire site. The current versio ... zeardblack How to remove these   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2025 at 1:35am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Widgets, expand the Main Sidebar widget area, and remove any unnecessary widget content from there. Regarding the comment options, I’ve checked your site and the comm ... zeardblack Please resolve it   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2025 at 1:33am   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to the LiteSpeed Cache plugin and your browser cache. Please make sure you've cleared your browser cache completely, then check again. Here’s a screenshot from my brow ... rdoncel update   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2025 at 1:29am   3 Most recent comment from PenciDesign Supporter:Hi, This is related to the WP version and your WP update and how the server handles the installation and folder permsissions Try to create the folder yourself. Make sure you set the permissions (775) ...