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Public Tickets

Helga Post Body font   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 24, 2025 at 7:30am   2 Most recent comment from PenciDesign Supporter:Hi, The fonts on your site are managed by the Elementor Kit. Please follow the documentation at the link below to learn how to configure, reset, or delete them: https://elementor.com/help/view-and-edi ... Helga Post Topbar on mobile   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 24, 2025 at 7:24am   2 Most recent comment from PenciDesign Supporter:Hi, This header layout was built using the Penci Header Builder. You can view the documentation or video tutorial at this link to learn how to create/modify it: https://soledad.pencidesign.net/soledad ... Laura Mobile ViewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2025 at 4:20pm   9 Most recent comment from Laura:Will do! It's the least I can do considering your rapid and helpful responses. eSwan I want to hide Website field from comment box   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2025 at 7:50am   4 Most recent comment from PenciDesign Supporter:Hi, The Jetpack comment form is provided by the Jetpack plugin, which is already installed and active on your site. Please refer to the documentation at the link below to understand how to modify it. ... Abdelmadjid downloasClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 22, 2025 at 5:23pm   1 Most recent comment from Abdelmadjid:solved trungpham1686 Missing image and icon   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 22, 2025 at 6:02am   2 Most recent comment from PenciDesign Supporter:Hi, 1/ I’ve checked your site, and the icon fonts are displaying correctly. 2/ Due to copyright restrictions, all demo images are replaced with placeholder images. You’ll need to manually edit the ... abudaggamohammed Deleting domains relalted to the theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2025 at 9:37am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain. Regards,PenciDesign. LillaGreen YouTube videos do not showClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2025 at 5:51am   3 Most recent comment from LillaGreen:It was becuase of the API eivindert News ticker lazy loadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 20, 2025 at 3:55pm   3 Most recent comment from eivindert:Thanks!  InnaTK Top bar Date squashed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 20, 2025 at 1:27am   12 Most recent comment from PenciDesign Supporter:Hi @Jacqueline, Please create a new ticket and include your site admin account. I’ll log in and help you check it. Regards,PenciDesign. Patrice Greanville Add horizontal news ticker to the SLOGAN TEXT field in homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 17, 2025 at 3:12am   4 Most recent comment from PenciDesign Supporter:Hi, Sorry for the misunderstanding. For the Soledad theme and all default header layouts, the theme does not support replacing the site slogan text with a custom shortcode. However, you can create a c ... idjon admin-ajax.php script   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 16, 2025 at 8:52am   4 Most recent comment from PenciDesign Supporter:Hi, I can confirm that this issue is not related to the AJAX Mega Menu. If you want to disable the AJAX Mega Menu, please go to Appearance → Customize → Logo & Header → Category Mega Menu and tu ... chavesdigital cambia de domio   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 15, 2025 at 2:25am   5 Most recent comment from PenciDesign Supporter:Hi, The Soledad theme does not require a license key on localhost, so you can safely ignore all license notices when working or testing in a local development environment. Regards,PenciDesign. epicwinst Issue with archive layoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 14, 2025 at 11:39am   3 Most recent comment from epicwinst:Now it works. Thank you!  yara search results   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 14, 2025 at 2:02am   12 Most recent comment from PenciDesign Supporter:Hi, I’ve modified the search function on your site. The search results will now show product items only on the WooCommerce template. Please clear all the browser caches and check again. Regards,Penc ...