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Public Tickets

krisspao HOME PAGE   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 30, 2026 at 9:45pm   4 Most recent comment from PenciDesign Supporter:Hi, This demo was built with the homepage configured via the Customizer, so there is no page set as the homepage. You can customize it via Appearance → Customize → Homepage. For more information, ... JGSHIN Request for reset to cancel the existing registration and proceed with a new registration   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 30, 2026 at 9:27am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... EasyMaster outdated WooCommerce templates   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 29, 2026 at 11:53pm   2 Most recent comment from PenciDesign Supporter:Hi, You can continue using this theme without any issues. We plan to include updates to this template in a future theme release. If you have any other questions or need assistance, feel free to reach ... nimeshhospitality Images did not get download with the theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 26, 2025 at 1:33pm   2 Most recent comment from PenciDesign Supporter:Hi, For copyright reasons, all demo images will be replaced with placeholder images when you import the demo data on your site. You’ll need to edit each post and upload your own images. Regards,Penc ... skyjw Popular Posts IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 25, 2025 at 3:08pm   5 Most recent comment from skyjw:I can't provide any sensitive information. You should try a simple test on your end. I haven't modified the theme specifically, so it could be a problem with the theme itself. Helga Post Body font   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 24, 2025 at 7:30am   2 Most recent comment from PenciDesign Supporter:Hi, The fonts on your site are managed by the Elementor Kit. Please follow the documentation at the link below to learn how to configure, reset, or delete them: https://elementor.com/help/view-and-edi ... Helga Post Topbar on mobile   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 24, 2025 at 7:24am   2 Most recent comment from PenciDesign Supporter:Hi, This header layout was built using the Penci Header Builder. You can view the documentation or video tutorial at this link to learn how to create/modify it: https://soledad.pencidesign.net/soledad ... Laura Mobile ViewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2025 at 4:20pm   9 Most recent comment from Laura:Will do! It's the least I can do considering your rapid and helpful responses. eSwan I want to hide Website field from comment box   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2025 at 7:50am   4 Most recent comment from PenciDesign Supporter:Hi, The Jetpack comment form is provided by the Jetpack plugin, which is already installed and active on your site. Please refer to the documentation at the link below to understand how to modify it. ... Abdelmadjid downloasClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 22, 2025 at 5:23pm   1 Most recent comment from Abdelmadjid:solved trungpham1686 Missing image and icon   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 22, 2025 at 6:02am   2 Most recent comment from PenciDesign Supporter:Hi, 1/ I’ve checked your site, and the icon fonts are displaying correctly. 2/ Due to copyright restrictions, all demo images are replaced with placeholder images. You’ll need to manually edit the ... abudaggamohammed Deleting domains relalted to the theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2025 at 9:37am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain. Regards,PenciDesign. LillaGreen YouTube videos do not showClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2025 at 5:51am   3 Most recent comment from LillaGreen:It was becuase of the API eivindert News ticker lazy loadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 20, 2025 at 3:55pm   3 Most recent comment from eivindert:Thanks!  InnaTK Top bar Date squashed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 20, 2025 at 1:27am   12 Most recent comment from PenciDesign Supporter:Hi @Jacqueline, Please create a new ticket and include your site admin account. I’ll log in and help you check it. Regards,PenciDesign.