Public Tickets
limijer
bug: The element can't be loaded from the server.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 weeks ago
6
Most recent comment from limijer:Hi Hall3008,
To downgrade the Elementor version, go to the Dashboard of your WordPress page, find Elementor, and select Tools. Click on the Version Control tab and choose the version you wish to use.
Kenneth
Ultimate Member filter Catagory
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
10
Most recent comment from PenciDesign Supporter:Hi,
I recommend contacting Ultimate Member support at this link, as this content is filtered and modified by their plugin: https://wordpress.org/support/plugin/ultimate-member/
Regards,PenciDesign.
Linh
Speed optimization
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
If you want to speed up your site, please follow the detailed instructions in this document: https://soledad.pencidesign.net/soledad-document/#speed-optimization
For advanced customization request ...
Avniloff
RSS
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Do you mean the RSS Feed? This feature is already included in the WordPress core. You can read the full documentation at this link: https://www.hostinger.com/tutorials/wordpress-rss-feed
Regards,P ...
ryanb237
Featured Slider Issue in Chrome
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
3
Most recent comment from ryanb237:Hi - you can use the same login that I provided you yesterday for the staging environment. Your account is still active for https://staging-2acc-itsfordogs.wpcomstaging.com/ (admin is https://stagi ...
ryanb237
Reading Time & Weird Cookie DataClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
15
Most recent comment from ryanb237:That worked! Thanks again :) really appreciate your help.
Rossano Paris
wrong site header visualizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
3
Most recent comment from Rossano Paris:Thank you very much
Angel Rivarola
Enlace roto del menú móvil
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
4
Most recent comment from PenciDesign Supporter:Hi,
The issue is that the Autoptimize plugin has compressed the JS files incorrectly, causing all JS functions to malfunction.
Please disable this plugin, clear all site caches, and then check again.
...
Edwin M
home page cached and not updating
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
5
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.
Regards,PenciDesign.
nuvoledibelleza
Slogan non centeredClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
8
Most recent comment from nuvoledibelleza:Many thanks for your precious help, I appreciate it!
elsatove
Can't Add Blocks/Templates, Error
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
7
Most recent comment from PenciDesign Supporter:Hi @limijer,
Please re-update the Soledad theme by following the detailed instructions in the document at this link:
How to re-update the Soledad theme?
Regards,PenciDesign.
ryanb237
CSS issue with Header (style 6)Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
3
Most recent comment from ryanb237:I was able to resolve the styling issue by turning off the Minify HTML setting under Page Optimizations,
penelope15
Typography
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
4
Most recent comment from PenciDesign Supporter:Hi,
I'm still unable to access your site.
Please clear all the browser caches and check again.
Regards,PenciDesign.
penelope15
LogoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
5
Most recent comment from penelope15:Thanks!!!
Siddhant
AI Smart Content Generator
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 weeks ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to this link, add the payment method to your chatGPT account then try again.
Regards,PenciDesign.