Public Tickets
Mashiur Rahman
SIte redirecting issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 28, 2025 at 10:00am
4
Most recent comment from PenciDesign Supporter:Hi,
I’ve created a screen recording video in my browser for this case. Please check it here: https://streamable.com/03wmrl
Regards,PenciDesign.
voua
Server 500 errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 28, 2025 at 6:00am
2
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://elementor.com/help/500-error/
Regards,PenciDesign.
mitfol
The site header disappearedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 26, 2025 at 6:12pm
5
Most recent comment from mitfol:Hello,Everything is fine now. It would be nice if I didn't bother you with the next updates. Thank you for your support.Regards.
maxourisg1
front page bugClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 26, 2025 at 9:11am
2
Most recent comment from PenciDesign Supporter:Hi,
Please re-edit the homepage using Elementor. Make sure everything displays correctly in Elementor’s preview mode, then click the Save Changes button. After that, clear all caches and check the p ...
meenamac
show page title and breadcrumb in category page and archive pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 25, 2025 at 1:37pm
16
Most recent comment from PenciDesign Supporter:Hi,
Please understand that Elementor is a page builder that uses a user-friendly interface with post titles for easy management and searching.
The Soledad theme doesn’t support entering post IDs dir ...
jcroody
Features not showing and updatesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 24, 2025 at 2:20am
6
Most recent comment from PenciDesign Supporter:Hi,
I've logged in to your site and here is some feedback:
1/ The Envato token you've entered is from an account that did not purchase the Soledad theme. Please make sure you generate the to ...
Massimo Ercolani
problemi con annunci Google AdSenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 23, 2025 at 12:13pm
2
Most recent comment from PenciDesign Supporter:Hi,
Based on the screenshot you sent, this issue is likely related to a browser add-on you have installed—possibly an ad blocker. Please try disabling all browser add-ons or check again using a priv ...
koalashoes
scrolldown menu colorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 23, 2025 at 12:08pm
4
Most recent comment from PenciDesign Supporter:Hi @praveenputtur,
This is the Soledad theme support ticket. If you need help with the PenNews theme, please create a new ticket under the PenNews theme category and include your site URL. I’ll chec ...
imrafiqulislam
Purchase CodeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 23, 2025 at 1:34am
2
Most recent comment from PenciDesign Supporter:Hi,
Please send me your purchase code. I'll check and help you.
Regards,PenciDesign.
unixangel
I need to revoke my licence from an old URLClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 22, 2025 at 3:04am
5
Most recent comment from unixangel:i love you very much, I will recommend your themes to everyone
Okugi
Two lightboxes appearing at onceClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 22, 2025 at 1:37am
6
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a private reply.I’ll log in and help you configure it.
Regards,PenciDesign.
renatols
How to remove Also read box from pagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 22, 2025 at 1:35am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Single Posts → Related Posts → turn off the "Enable Related Posts Popup" option.
Regards,PenciDesign.
Nikki O\'Connor
Theme/function issuesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 18, 2025 at 1:42am
10
Most recent comment from PenciDesign Supporter:Hi,
1/ Please note that if you force dark mode to be enabled on the homepage, it will also save the dark mode preference in the user’s cookies, applying it across the entire site. The current versio ...
zeardblack
How to remove theseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 18, 2025 at 1:35am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Widgets, expand the Main Sidebar widget area, and remove any unnecessary widget content from there.
Regarding the comment options, I’ve checked your site and the comm ...
zeardblack
Please resolve itClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 18, 2025 at 1:33am
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is related to the LiteSpeed Cache plugin and your browser cache. Please make sure you've cleared your browser cache completely, then check again.
Here’s a screenshot from my brow ...