Public Tickets
 Mashiur Rahman
		
			
			
			SIte redirecting issueClosed
		
		Mashiur Rahman
		
			
			
			SIte redirecting issueClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 28, 2025 at 10:00am
			  4
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 28, 2025 at 10:00am
			  4
				
				 Most recent comment from PenciDesign Supporter:Hi,
I’ve created a screen recording video in my browser for this case. Please check it here: https://streamable.com/03wmrl 
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
I’ve created a screen recording video in my browser for this case. Please check it here: https://streamable.com/03wmrl 
Regards,PenciDesign.
		
			
	
	
		 voua
		
			
			
			Server 500 errorClosed
		
		voua
		
			
			
			Server 500 errorClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 28, 2025 at  6:00am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 28, 2025 at  6:00am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://elementor.com/help/500-error/
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://elementor.com/help/500-error/
Regards,PenciDesign.
		
			
	
	
		 mitfol
		
			
			
			The site header disappearedClosed
		
		mitfol
		
			
			
			The site header disappearedClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 26, 2025 at  6:12pm
			  5
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 26, 2025 at  6:12pm
			  5
				
				 Most recent comment from mitfol:Hello,Everything is fine now. It would be nice if I didn't bother you with the next updates. Thank you for your support.Regards.
Most recent comment from mitfol:Hello,Everything is fine now. It would be nice if I didn't bother you with the next updates. Thank you for your support.Regards.
		
			
	
	
		 maxourisg1
		
			
			
			front page bugClosed
		
		maxourisg1
		
			
			
			front page bugClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 26, 2025 at  9:11am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 26, 2025 at  9:11am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please re-edit the homepage using Elementor. Make sure everything displays correctly in Elementor’s preview mode, then click the Save Changes button. After that, clear all caches and check the p ...
Most recent comment from PenciDesign Supporter:Hi,
Please re-edit the homepage using Elementor. Make sure everything displays correctly in Elementor’s preview mode, then click the Save Changes button. After that, clear all caches and check the p ...
		
			
	
	
		 meenamac
		
			
			
			show page title and breadcrumb in category page and archive pageClosed
		
		meenamac
		
			
			
			show page title and breadcrumb in category page and archive pageClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 25, 2025 at  1:37pm
			  16
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 25, 2025 at  1:37pm
			  16
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please understand that Elementor is a page builder that uses a user-friendly interface with post titles for easy management and searching.
The Soledad theme doesn’t support entering post IDs dir ...
Most recent comment from PenciDesign Supporter:Hi,
Please understand that Elementor is a page builder that uses a user-friendly interface with post titles for easy management and searching.
The Soledad theme doesn’t support entering post IDs dir ...
		
			
	
	
		 jcroody
		
			
			
			Features not showing and updatesClosed
		
		jcroody
		
			
			
			Features not showing and updatesClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 24, 2025 at  2:20am
			  6
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 24, 2025 at  2:20am
			  6
				
				 Most recent comment from PenciDesign Supporter:Hi,
I've logged in to your site and here is some feedback:
1/ The Envato token you've entered is from an account that did not purchase the Soledad theme. Please make sure you generate the to ...
Most recent comment from PenciDesign Supporter:Hi,
I've logged in to your site and here is some feedback:
1/ The Envato token you've entered is from an account that did not purchase the Soledad theme. Please make sure you generate the to ...
		
			
	
	
		 Massimo Ercolani
		
			
			
			problemi con annunci Google AdSenseClosed
		
		Massimo Ercolani
		
			
			
			problemi con annunci Google AdSenseClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 23, 2025 at 12:13pm
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 23, 2025 at 12:13pm
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Based on the screenshot you sent, this issue is likely related to a browser add-on you have installed—possibly an ad blocker. Please try disabling all browser add-ons or check again using a priv ...
Most recent comment from PenciDesign Supporter:Hi,
Based on the screenshot you sent, this issue is likely related to a browser add-on you have installed—possibly an ad blocker. Please try disabling all browser add-ons or check again using a priv ...
		
			
	
	
		 koalashoes
		
			
			
			scrolldown menu colorClosed
		
		koalashoes
		
			
			
			scrolldown menu colorClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 23, 2025 at 12:08pm
			  4
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 23, 2025 at 12:08pm
			  4
				
				 Most recent comment from PenciDesign Supporter:Hi @praveenputtur,
This is the Soledad theme support ticket. If you need help with the PenNews theme, please create a new ticket under the PenNews theme category and include your site URL. I’ll chec ...
Most recent comment from PenciDesign Supporter:Hi @praveenputtur,
This is the Soledad theme support ticket. If you need help with the PenNews theme, please create a new ticket under the PenNews theme category and include your site URL. I’ll chec ...
		
			
	
	
		 imrafiqulislam
		
			
			
			Purchase CodeClosed
		
		imrafiqulislam
		
			
			
			Purchase CodeClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 23, 2025 at  1:34am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 23, 2025 at  1:34am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please send me your purchase code. I'll check and help you.
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
Please send me your purchase code. I'll check and help you.
Regards,PenciDesign. 
		
			
	
	
		 unixangel
		
			
			
			I need to revoke my licence from an old URLClosed
		
		unixangel
		
			
			
			I need to revoke my licence from an old URLClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 22, 2025 at  3:04am
			  5
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 22, 2025 at  3:04am
			  5
				
				 Most recent comment from unixangel:i love you very much, I will recommend your themes to everyone
Most recent comment from unixangel:i love you very much, I will recommend your themes to everyone
		
			
	
	
		 Okugi
		
			
			
			Two lightboxes appearing at onceClosed
		
		Okugi
		
			
			
			Two lightboxes appearing at onceClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 22, 2025 at  1:37am
			  6
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 22, 2025 at  1:37am
			  6
				
				 Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a private reply.I’ll log in and help you configure it.
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a private reply.I’ll log in and help you configure it.
Regards,PenciDesign.
		
			
	
	
		 renatols
		
			
			
			How to remove Also read box from pagesClosed
		
		renatols
		
			
			
			How to remove Also read box from pagesClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 22, 2025 at  1:35am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 22, 2025 at  1:35am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Single Posts → Related Posts → turn off the "Enable Related Posts Popup" option.
Regards,PenciDesign.
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Single Posts → Related Posts → turn off the "Enable Related Posts Popup" option.
Regards,PenciDesign.
		
			
	
	
		 Nikki O\'Connor
		
			
			
			Theme/function issuesClosed
		
		Nikki O\'Connor
		
			
			
			Theme/function issuesClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 18, 2025 at  1:42am
			  10
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 18, 2025 at  1:42am
			  10
				
				 Most recent comment from PenciDesign Supporter:Hi,
1/ Please note that if you force dark mode to be enabled on the homepage, it will also save the dark mode preference in the user’s cookies, applying it across the entire site. The current versio ...
Most recent comment from PenciDesign Supporter:Hi,
1/ Please note that if you force dark mode to be enabled on the homepage, it will also save the dark mode preference in the user’s cookies, applying it across the entire site. The current versio ...
		
			
	
	
		 zeardblack
		
			
			
			How to remove theseClosed
		
		zeardblack
		
			
			
			How to remove theseClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 18, 2025 at  1:35am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 18, 2025 at  1:35am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Widgets, expand the Main Sidebar widget area, and remove any unnecessary widget content from there.
Regarding the comment options, I’ve checked your site and the comm ...
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Widgets, expand the Main Sidebar widget area, and remove any unnecessary widget content from there.
Regarding the comment options, I’ve checked your site and the comm ...
		
			
	
	
		 zeardblack
		
			
			
			Please resolve itClosed
		
		zeardblack
		
			
			
			Please resolve itClosed		
		
			 Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 18, 2025 at  1:33am
			  2
  Soledad - Multi-Concept Blog/Magazine WP Theme
						  Updated July 18, 2025 at  1:33am
			  2
				
				 Most recent comment from PenciDesign Supporter:Hi,
This issue is related to the LiteSpeed Cache plugin and your browser cache. Please make sure you've cleared your browser cache completely, then check again.
Here’s a screenshot from my brow ...
Most recent comment from PenciDesign Supporter:Hi,
This issue is related to the LiteSpeed Cache plugin and your browser cache. Please make sure you've cleared your browser cache completely, then check again.
Here’s a screenshot from my brow ...
		
										
													
						
