Public Tickets
randy
Question
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 14, 2026 at 3:59am
2
Most recent comment from PenciDesign Supporter:Hi,
This CSS is not included in the original Soledad theme files. Please check it in Appearance → Customize → Custom CSS or within your child theme’s custom files.
Regards,PenciDesign.
Marcin
Penci Recipe
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 13, 2026 at 1:34pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please delete this plugin and then reinstall it via Appearance → Install Plugins.
Regards,PenciDesign.
Cristian_Lovati
Article sharing cover image
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 13, 2026 at 10:32am
2
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://soledad.pencidesign.net/soledad-document/#social_sharing
Regards,PenciDesign.
DFK_93
custom query
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 13, 2026 at 1:47am
2
Most recent comment from PenciDesign Supporter:Hi,
If you would like to use the featured slider with a custom query, I recommend building the page with the Elementor page builder. Insert the Penci Featured Slider and modify the query as needed. Yo ...
Neslihan Kilicaslan
Licence reset for domain change
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 13, 2026 at 1:44am
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
DFK_93
Template Customization Outside of CSSClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 12, 2026 at 6:44pm
3
Most recent comment from DFK_93: Thanks
adaparisi
Serious issues with last Penci recipe plugin upadteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 10, 2026 at 3:23pm
6
Most recent comment from adaparisi:I checked,, it's ok. Thank you so so much
OMAR
totle change
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 10, 2026 at 12:14am
2
Most recent comment from PenciDesign Supporter:Hi,
All of this information is managed by the SEO plugin. Since your site has installed the Yoast SEO plugin, please follow the documentation at this link: https://yoast.com/help/optimizing-the-seo-ti ...
emersonerlls1
Edit website identity
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 8, 2026 at 3:46am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to dashboard → Settings → General → Site Icon: upload/change the image at this option.
Regards,PenciDesign.
emersonerlls1
subdomainClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 8, 2026 at 2:51am
3
Most recent comment from emersonerlls1:Thank you for your reply.
tim-nieuwpoort
Remove category, excerpt and button on archive pages
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 7, 2026 at 9:25am
9
Most recent comment from PenciDesign Supporter:Hi,
Here is the CSS code:
.penci-category-description {
padding: 20px 40px;
background: #f1f1f1;
}
.penci-category-description p:last-child {
margin: 0;
}
Regards,PenciDesign.
DFK_93
Posts
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 7, 2026 at 1:16am
4
Most recent comment from PenciDesign Supporter:Hi,
The issue is that the shortcode cannot execute content inside the code block.
Regards,PenciDesign.
michymak
Item Purchase Code:
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 5, 2026 at 4:42pm
2
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.
Regards,PenciDesign.
tpdwpdev
Unlike the licenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 5, 2026 at 6:47am
3
Most recent comment from tpdwpdev:Thank you so much for you're prompt response. Now it's working fine
Flackey
License problem
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 5, 2026 at 6:40am
4
Most recent comment from PenciDesign Supporter:Hi @tpdwpdev,
Please create a new ticket and include your license key. I will assist you in checking the issue.
Regards,PenciDesign.