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Public Tickets

OMAR totle change   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2026 at 12:14am   2 Most recent comment from PenciDesign Supporter:Hi, All of this information is managed by the SEO plugin. Since your site has installed the Yoast SEO plugin, please follow the documentation at this link: https://yoast.com/help/optimizing-the-seo-ti ... emersonerlls1 Edit website identity   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 8, 2026 at 3:46am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to dashboard → Settings → General → Site Icon: upload/change the image at this option. Regards,PenciDesign. emersonerlls1 subdomainClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 8, 2026 at 2:51am   3 Most recent comment from emersonerlls1:Thank you for your reply. tim-nieuwpoort Remove category, excerpt and button on archive pages   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 7, 2026 at 9:25am   9 Most recent comment from PenciDesign Supporter:Hi, Here is the CSS code: .penci-category-description { padding: 20px 40px; background: #f1f1f1; } .penci-category-description p:last-child { margin: 0; } Regards,PenciDesign. DFK_93 Posts   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 7, 2026 at 1:16am   4 Most recent comment from PenciDesign Supporter:Hi, The issue is that the shortcode cannot execute content inside the code block. Regards,PenciDesign. michymak Item Purchase Code:   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 5, 2026 at 4:42pm   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. tpdwpdev Unlike the licenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 5, 2026 at 6:47am   3 Most recent comment from tpdwpdev:Thank you so much for you're prompt response. Now it's working fine Flackey License problem   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 5, 2026 at 6:40am   4 Most recent comment from PenciDesign Supporter:Hi @tpdwpdev, Please create a new ticket and include your license key. I will assist you in checking the issue. Regards,PenciDesign. tim-nieuwpoort Homepage: replace “load more posts” with button   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2026 at 10:11am   2 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, the current version of Soledad does not allow this button to be modified via the Customizer. If you would like to add a custom button, please consider building the page using Elemen ... mgmiter Remove "Categories" phrase   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2026 at 6:44am   2 Most recent comment from PenciDesign Supporter:Hi, This area displays the original category title name. If you want to remove the “Category:” label, please go to Appearance → Customize → General → Category, Tag, Search, Archive Pages and ... marcolausantosa Cann't Verify Purchase CodeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2026 at 2:43am   10 Most recent comment from marcolausantosa:Okay i will be reinstall themes file, thanks for the advice franktjr702lv Widget spacing   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2026 at 2:10am   6 Most recent comment from PenciDesign Supporter:Hi, I've revoked the license (5b594c46-0b79-43d8-b95f-fd1cb663bd3d), please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke Li ... ericlafont94 Invalid purchase code — cannot activate theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 28, 2026 at 1:08pm   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. Sidharth Not able to uninstall demo and import new data   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 27, 2026 at 5:54am   5 Most recent comment from PenciDesign Supporter:Hi, I’ve checked your site, and this issue is related to the LiteSpeed Cache plugin. I have disabled the cache for logged-in users. Please check again. Regards,PenciDesign. Sidharth hi why I am not able to activate theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 26, 2026 at 1:25am   4 Most recent comment from PenciDesign Supporter:Hi, I’ve successfully activated your site. Please clear your browser cache and check again. Regards,PenciDesign.