Public Tickets
UCLAStudentMedia
Remove Posts Options for non-admin usersClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 18, 2025 at 12:05am
3
Most recent comment from UCLAStudentMedia:Thanks. It worked.
Vargis Khan
Instagram feed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 17, 2025 at 2:02pm
8
Most recent comment from PenciDesign Supporter:Hi,
Please check this screen recorder video: https://streamable.com/u802gi
Regards,PenciDesign.
Vargis Khan
Page Customization
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 17, 2025 at 10:19am
8
Most recent comment from PenciDesign Supporter:Hi,
Please go to: Appearance → Customize → General → General Settings: find “Select Date Format” and choose “Time Ago” as the format.
Regards,PenciDesign.
Coolzy
Video Background Specs For Penci Slider
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 17, 2025 at 2:16am
2
Most recent comment from PenciDesign Supporter:Hi,
86.1MB is quite a large file for a video background. I recommend two options:
Upload it to YouTube or Vimeo and use the video link—these platforms will automatically optimize it.
Convert the ...
Flexycodes
Auto comments
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2025 at 5:36pm
6
Most recent comment from PenciDesign Supporter:Hi,
Please send me the URL of your post.
Regards,PenciDesign.
lxrynow
Hamburger MenuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2025 at 7:14am
3
Most recent comment from lxrynow:Thanks, that's worked.
AndreasWinkler
Citation desigh with Block editor
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2025 at 12:42am
12
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, the current version of Soledad doesn’t include a built-in blockquote block with the theme’s styling. You’ll need to follow the steps shown in the screen recording video I sent ...
Shineehester
Need Help Disabling Automatic Link/Highlight Styling in Single Post Content
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2025 at 4:09pm
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is caused by the Google AdSense code you’ve generated. It’s an auto-placed ad mode, which means the ads are automatically inserted into various areas of your site by Google AdSense ...
Vivek Kumar
Unable to transfer theme license from one domain to another
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 12, 2025 at 2:36pm
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
zesea
Category page post title displaying
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 10, 2025 at 2:38pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Posts Layouts → Other Layouts → Post Title HTML Heading Tag, make sure you’ve selected a valid option, and then check again.
If the issue still occu ...
nocontextculture
"Discover More" tags appear all over article pages, blocking the article itself
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 10, 2025 at 4:33am
7
Most recent comment from nocontextculture:Thank you for the help. Using this info, I was able to find a more fast-tracked way to fix the issue by following this:https://support.google.com/adsense/answer/16302564Was able to (hopefully) tackle ...
Vargis Khan
Category Page Layout BrokenClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 10, 2025 at 1:49am
3
Most recent comment from Vargis Khan:It worked. Thank you
nocontextculture
My Google AdSense Code appears at the top of my head
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 9, 2025 at 2:21am
2
Most recent comment from PenciDesign Supporter:Hi,
You’ve inserted the code in the wrong place.
Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/beginners-guide/how-to-add-google-adsense-to-your-wo ...
gonzalezlc08
NO aparece la plantilla por la cual compre el tema
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 7, 2025 at 12:27pm
2
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.
Regards,PenciDesign.
Lukasz Ropczynski
Error before moving the cursor
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 6, 2025 at 4:59pm
4
Most recent comment from PenciDesign Supporter:Hi,
Thank you for your valuable information. Yes, that’s also a good solution for this case. You don’t need to add multiple lightboxes, as that could cause conflicts, and the critical CSS scanner ...