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Public Tickets

franktjr702lv Widget spacing   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2026 at 2:10am   6 Most recent comment from PenciDesign Supporter:Hi, I've revoked the license (5b594c46-0b79-43d8-b95f-fd1cb663bd3d), please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke Li ... ericlafont94 Invalid purchase code — cannot activate theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 28, 2026 at 1:08pm   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. Sidharth Not able to uninstall demo and import new data   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 27, 2026 at 5:54am   5 Most recent comment from PenciDesign Supporter:Hi, I’ve checked your site, and this issue is related to the LiteSpeed Cache plugin. I have disabled the cache for logged-in users. Please check again. Regards,PenciDesign. Sidharth hi why I am not able to activate theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 26, 2026 at 1:25am   4 Most recent comment from PenciDesign Supporter:Hi, I’ve successfully activated your site. Please clear your browser cache and check again. Regards,PenciDesign. lemonade1000 theme update issues   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 25, 2026 at 4:37pm   2 Most recent comment from PenciDesign Supporter:Hi, Based on the issue you reported, please ensure that all Soledad-related plugins are properly updated.You can do this by deleting all existing Penci plugins first, and then reinstalling them via Ap ... paulanikki Custom Fonts page returning "Sorry, you are not allowed to access this page"Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 25, 2026 at 1:58pm   3 Most recent comment from paulanikki:Thank you, removing the plugin worked.  letsdmv remove copyright text   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 25, 2026 at 12:07am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add/edit/remove the HTML content to the mobile sidebar content like the screenshot below:   Regards,PenciD ... Sidharth Can I use this theme for my 2 blog websites   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 25, 2026 at 12:04am   2 Most recent comment from PenciDesign Supporter:Hi, No, each license code can only be used for one website, domain, or end product. Regards,PenciDesign. batamdailyid help   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 24, 2026 at 1:14pm   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. Rahul Gupta Use theme on multiple websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 21, 2026 at 4:39am   11 Most recent comment from RubyyNguyen:Hi Penci,  I have sent the email via your mail.  Please check and support me,  Thank you  mgmiter Google Analitics codę   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2026 at 1:19am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Logo & Header → General →  Add Custom Code Inside tag: paste the tracking code in this option field. Regards,PenciDesign. timofticarusu Theme soledad-personal-food-blog   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2026 at 4:33pm   2 Most recent comment from PenciDesign Supporter:Hi, In general, you can import this demo on your current site without losing any data by installing the Penci Soledad Demo Import plugin and following the documentation at this link: https://soledad.p ... pratikdesai Soledad CSS file missingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 7, 2026 at 9:55pm   3 Most recent comment from Brandon:I had my hosting company do restore the backup I had and it got everything back to how it was. Thank you again. Grimnik Categories-Posts   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 3, 2026 at 4:38pm   2 Most recent comment from PenciDesign Supporter:Hi, 1/ Please go to Dashboard → Settings → Reading → “Blog pages show at most” and adjust the number of posts in this field as needed. 2/ To change the font size, please navigate to Appear ... GautamDuggal How to add additional Share options   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 25, 2026 at 3:50am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → General → Like Posts & Social Sharing: change the social share item in this section. Regards,PenciDesign.