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Public Tickets

khalilrahmani2001 Request for Help with Elementor Learning & Demo Import Issues   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2025 at 1:11pm   2 Most recent comment from PenciDesign Supporter:Hi, For both of your questions, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#homepage  Regarding the layouts or demos that you couldn’t import — thes ... Arkadi tablet view is wrongClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2025 at 10:53am   2 Most recent comment from Arkadi:Oh I found whyIf you can pls cancell my question.regards Lovelymess Thumbnails i blogpost   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2025 at 12:41am   2 Most recent comment from PenciDesign Supporter:Hi, Due to copyright restrictions, all demo images are replaced with placeholder images when importing the demo data. You’ll need to edit each post and upload your own images instead. I’ve checked ... Rino The link you followed has expired.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 18, 2025 at 6:32pm   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to your hosting configuration. Please follow the detailed instructions provided in the document at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you- ... clarastravelroute How can I change the color of the quote field?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 18, 2025 at 4:14pm   3 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .post-entry .wp-block-quote, .woocommerce .page-description .wp-block-quote, .wpb_text_column .wp-block ... Coolzy Google Search not allowing indexing   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 17, 2025 at 1:25am   2 Most recent comment from PenciDesign Supporter:Hi, The meta robots tags on your site are managed and generated by the Yoast SEO plugin. Please follow the documentation at the link below to learn how to customize these settings: https://yoast.com/f ... chrislouiepoetry Homepage help   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 15, 2025 at 8:46am   4 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Homepage → Featured Categories → Amount of Posts Display on Style 12: change the number of posts at this option field. Regards,PenciDesign. tim-nieuwpoort Logo and widget loading issues on Safari after theme update   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 14, 2025 at 9:55am   4 Most recent comment from PenciDesign Supporter:Hi, It’s not loading in your browser because of a mixed content issue. To fix this, you need to convert all HTTP links to HTTPS. You can easily do this by installing the following plugin: https://wo ... tim-nieuwpoort Memory leak website?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 14, 2025 at 9:42am   2 Most recent comment from PenciDesign Supporter:Hi, I’ve checked https://smaakmenutie.nl/ on my browser, and it loads normally without any memory issues. You can see the screenshot below for reference. Please note that memory usage in Chrome ta ... zesea Mobile display issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 13, 2025 at 10:10am   3 Most recent comment from zesea:Thank you very much !!Problem resolved :) whiskycl Events list   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 10, 2025 at 8:15am   8 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, there’s currently no way to sort based on event attributes for all Soledad post elements or widgets. We’ll consider adding support for plugin-based sorting in a future theme upd ... cschweiger Related posts   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 10, 2025 at 5:18am   2 Most recent comment from PenciDesign Supporter:Hi, The related posts area below your post content is generated by the Jetpack plugin. Please follow the documentation at this link to learn how to turn it off: https://jetpack.com/support/related-pos ... clarastravelroute The connections have no distinguishable names.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 9, 2025 at 1:55pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → General → Accessibility: turn on the following options: Enable Commons Accessibility Options  Enable Enhanced Accessibility Features Regards,PenciDesig ... EasyMaster productfieldClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 8, 2025 at 8:51pm   3 Most recent comment from EasyMaster:Hi,Thanks for the reply.For some reason, I think I have resolved it, somehow.I think it was my own mistake, and out of frustration I made this ticket.I'm sorry for this.So you may end this ticket ... Lázaro Marín License problem   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 8, 2025 at 3:50pm   2 Most recent comment from PenciDesign Supporter:Hi, In this case, you’ll need to contact Elementor support, as the Soledad theme does not manage the Elementor license. Regards,PenciDesign.