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Public Tickets

emersonerlls1 Did you change the image about the author?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 23, 2026 at 8:17pm   3 Most recent comment from emersonerlls1:Thanks Fr3nkMara pensi header builder   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 22, 2026 at 2:44am   20 Most recent comment from PenciDesign Supporter:Hi, It is still the same folder structure as the previous account, and I am still unable to access or edit the wp-config.php file. Regards,PenciDesign. EasyMaster cross site scripting   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 21, 2026 at 1:15pm   2 Most recent comment from PenciDesign Supporter:Hi, Most of the security issues in the Soledad theme have already been fixed. Some reported issues may not have been updated correctly. Please allow us some time to double-check with the reporter, and ... hgokhan2525 Turkish Translation ProblemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 18, 2026 at 10:22pm   1 Most recent comment from hgokhan2525:Sorun Giderildi Fjura Sticky share   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 18, 2026 at 2:57pm   2 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, the current version of Soledad does not support this option. Regards,PenciDesign. mehdibl customize menu mobile   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2026 at 11:05am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add the HTML content to the mobile sidebar content like the screenshot below:   Regards,PenciDesign. clarastravelroute Featured Slider breaks randomly – slides stack vertically until Featured Slider settings are re-saved (Soledad 8.7.2)   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2026 at 12:42pm   2 Most recent comment from PenciDesign Supporter:Hi, I’ve checked your site and can confirm that this issue is related to the LiteSpeed Cache plugin. In this case, you should disable all JS/CSS optimization features in the plugin and use only the ... tim-nieuwpoort Social block   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2026 at 3:14pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → General → Share Box Style and change the share style in this option field. If you would like to modify the sharing items, please naviga ... jpnunes Penci Small List   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2026 at 3:12pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .pcsl-inner .pcsl-thumb { border-radius: 5px; overflow: hidden; } Regards,PenciDesign. AndreasWinkler Flags in main menu not clickableClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2026 at 7:05pm   6 Most recent comment from AndreasWinkler:Thanks, I did it and it works.  LillaGreen Facebook eidget not working after Soledad Update   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2026 at 2:44pm   4 Most recent comment from PenciDesign Supporter:Hi, I can confirm this is a caching issue. Please make sure you’ve cleared all site caches, and then check again. Regards,PenciDesign. Jeroen Kleiberg Filter previous / next post navigation by category and tag   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2026 at 3:13pm   2 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, there is no hook, filter, or option available for customization in the current version of Soledad/WordPress. If you would like to modify it, you will need to copy the parent theme f ... Nightwalker712 WordPress Server Requirements for Soledad   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2026 at 12:37am   4 Most recent comment from PenciDesign Supporter:Hi, I recommend increasing it to 512MB for better performance and faster processing. Regards,PenciDesign. Nelson Change colors for OL/LIClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 7, 2026 at 1:09pm   3 Most recent comment from Nelson:Thank you so much.keep up with the great work. SalvandoVidas Full width   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 7, 2026 at 4:07am   7 Most recent comment from PenciDesign Supporter:Hi @Madu Band, Please create a new ticket and include your site information. We’ll check it and assist you accordingly. Regards,PenciDesign.