Public Tickets
lemonade1000
theme update issues
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 25, 2026 at 4:37pm
2
Most recent comment from PenciDesign Supporter:Hi,
Based on the issue you reported, please ensure that all Soledad-related plugins are properly updated.You can do this by deleting all existing Penci plugins first, and then reinstalling them via Ap ...
paulanikki
Custom Fonts page returning "Sorry, you are not allowed to access this page"Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 25, 2026 at 1:58pm
3
Most recent comment from paulanikki:Thank you, removing the plugin worked.
letsdmv
remove copyright text
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 25, 2026 at 12:07am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add/edit/remove the HTML content to the mobile sidebar content like the screenshot below:
Regards,PenciD ...
Sidharth
Can I use this theme for my 2 blog websites
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 25, 2026 at 12:04am
2
Most recent comment from PenciDesign Supporter:Hi,
No, each license code can only be used for one website, domain, or end product.
Regards,PenciDesign.
batamdailyid
help
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 24, 2026 at 1:14pm
2
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.
Regards,PenciDesign.
Rahul Gupta
Use theme on multiple websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 21, 2026 at 4:39am
11
Most recent comment from RubyyNguyen:Hi Penci,
I have sent the email via your mail.
Please check and support me,
Thank you
mgmiter
Google Analitics codę
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2026 at 1:19am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Logo & Header → General → Add Custom Code Inside tag: paste the tracking code in this option field.
Regards,PenciDesign.
timofticarusu
Theme soledad-personal-food-blog
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2026 at 4:33pm
2
Most recent comment from PenciDesign Supporter:Hi,
In general, you can import this demo on your current site without losing any data by installing the Penci Soledad Demo Import plugin and following the documentation at this link: https://soledad.p ...
pratikdesai
Soledad CSS file missingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 7, 2026 at 9:55pm
3
Most recent comment from Brandon:I had my hosting company do restore the backup I had and it got everything back to how it was. Thank you again.
Grimnik
Categories-Posts
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 3, 2026 at 4:38pm
2
Most recent comment from PenciDesign Supporter:Hi,
1/ Please go to Dashboard → Settings → Reading → “Blog pages show at most” and adjust the number of posts in this field as needed.
2/ To change the font size, please navigate to Appear ...
GautamDuggal
How to add additional Share options
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 25, 2026 at 3:50am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Like Posts & Social Sharing: change the social share item in this section.
Regards,PenciDesign.
emersonerlls1
Did you change the image about the author?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 23, 2026 at 8:17pm
3
Most recent comment from emersonerlls1:Thanks
Fr3nkMara
pensi header builder
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 22, 2026 at 2:44am
20
Most recent comment from PenciDesign Supporter:Hi,
It is still the same folder structure as the previous account, and I am still unable to access or edit the wp-config.php file.
Regards,PenciDesign.
EasyMaster
cross site scripting
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 21, 2026 at 1:15pm
2
Most recent comment from PenciDesign Supporter:Hi,
Most of the security issues in the Soledad theme have already been fixed. Some reported issues may not have been updated correctly. Please allow us some time to double-check with the reporter, and ...
hgokhan2525
Turkish Translation ProblemClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 18, 2026 at 10:22pm
1
Most recent comment from hgokhan2525:Sorun Giderildi