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Public Tickets

booomcha Regarding Avatars' sizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2025 at 5:54am   4 Most recent comment from PenciDesign Supporter:Hi, Thank you! If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us. If you have any other questions, please feel free to let me k ... tim-nieuwpoort Error When Disabling Double Opt-In in MailChimp Plugin   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2025 at 1:26am   12 Most recent comment from PenciDesign Supporter:Hi, Please understand that the Soledad theme does not control this workflow. It only displays the form, while all data is processed and handled by Mailchimp. Regards,PenciDesign. Ivan Boscan Problem with Hamburger Menu on Mobile   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2025 at 3:50pm   2 Most recent comment from PenciDesign Supporter:Hi, The issue is that the Autoptimize plugin has compressed the JS files incorrectly, causing all JS functions to malfunction. Please disable this plugin, clear all site caches, and then check again. ... q2995977471 Modify Post   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2025 at 8:32am   4 Most recent comment from PenciDesign Supporter:Hi, If you edit your post with Elementor, you can only modify the main post content. The featured image is displayed through the template file, so it cannot be edited directly in Elementor's edit ... q2995977471 Modify post template   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2025 at 6:36am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → General: tun on the following options: Hide Author Box Hide Like Count & Social Share Regards,PenciDesign. q2995977471 Sidebar Modification   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2025 at 4:42am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to dashboard > Header Builder > Edit with the "Penci Header Builder" then add the HTML content to the mobile sidebar content like the screenshot below: Regards,PenciDesign. flynadss Unable to Upload a theme code.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2025 at 1:29pm   6 Most recent comment from PenciDesign Supporter:Hi, No, the Soledad theme is not compatible with any plugins developed by TagDiv or used in TagDiv themes. Regards,PenciDesign. slyze Item por page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2025 at 1:28pm   4 Most recent comment from PenciDesign Supporter:Hi, Please navigate to Dashboard → Settings → Reading, then locate the "Blog pages show at most" option. Change the value from 1 to your desired number of posts and click Save Changes. Regards,Pen ... koalashoes Author Box   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2025 at 1:13pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → General: turn off the "Hide Author Box" option. Regards,PenciDesign. anoop Khanduri Issue with Feature Image Preview Not Showing on Social Media in Soledad Theme   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 11, 2025 at 2:19pm   2 Most recent comment from PenciDesign Supporter:Hi, I've checked your site, and most of the URLs are displaying the thumbnails correctly on Facebook. Here is the screenshot: https://imgur.com/a/ZLdnG7n Please check again. Regards,PenciDesign. Mr Hung Instructions on how to set up column division for product category page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2025 at 6:44am   2 Most recent comment from PenciDesign Supporter:Hi, In this version of Soledad, you can only change the number of columns for desktop and mobile by navigating to Appearance → Customize → WooCommerce → Shop Settings. Products per row on Deskt ... sunil bharti New Section creation   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2025 at 4:09pm   5 Most recent comment from PenciDesign Supporter:Hi, Please follow the detailed instructions in the document at this link: https://soledad.pencidesign.net/soledad-document/#social_sharing  Regards,PenciDesign. excon83 revoke the licence for an old site   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2025 at 9:59am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... carltuttle Mobile front page vs PCClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2025 at 5:19am   5 Most recent comment from carltuttle:Thank you so much!You can close this ticket now - that did it! mixtapeliv missing widgetsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 7, 2025 at 5:49pm   12 Most recent comment from mixtapeliv:Thank you so much for all your help! Have a lovely weekend!