Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

HOnza Koudelka Auto-generated author links for guest authors   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 7, 2025 at 12:50am   6 Most recent comment from PenciDesign Supporter:Hi, 1/ The code we've added is recommended by the Co-Authors Plus plugin author and works properly for all post authors. 2/ The default WordPress author link also includes the same HTML markup, m ... lygs1905 Read Also   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 5, 2025 at 2:29pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → Related Posts → turn off the "Enable Related Posts Popup" option. Regards,PenciDesign. HOnza Koudelka Latest posts showing in 1 instead of 2 columns when not logged in   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 5, 2025 at 1:24am   6 Most recent comment from PenciDesign Supporter:Hi, The Critical CSS Cache is part of the Soledad theme and the Penci Shortcode & Performance plugin. It only appears when the Critical CSS option is enabled. We'll consider adding an auto-clear ... blackMOREOps 0.5s load time on Pagespeed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 3, 2025 at 6:44pm   2 Most recent comment from PenciDesign Supporter:Hi, Thank you for sharing this with us. Regards,PenciDesign. Roxana Cuello Featured Video Not Displaying in Loops on Homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 3, 2025 at 6:36pm   4 Most recent comment from PenciDesign Supporter:Hi, I've configured your site. You should change the post format as shown in the screenshot below. Regards,PenciDesign. Mohammad discover settings of the websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 3, 2025 at 4:19pm   5 Most recent comment from Mohammad:thank you  goodbye  tim-nieuwpoort Paginating comment section   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 3, 2025 at 4:13pm   8 Most recent comment from PenciDesign Supporter:Hi, You can modify this option field: Regards,PenciDesign. commerciale80 PageSpeed LCP HUGE error   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 3, 2025 at 11:35am   10 Most recent comment from PenciDesign Supporter:Hi, Please ask him to temporarily disable all site caching, then reply to this ticket. Regards,PenciDesign. lygs1905 anasayfadan sidebar kaldırma   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 3, 2025 at 11:30am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Widgets, expand the "Main Sidebar" widget area, and remove the widgets you see on that page. Regards,PenciDesign. berkandeliaga Logo ChangeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 2, 2025 at 7:39pm   3 Most recent comment from berkandeliaga:Thank you I fixed it. AndreasWinkler Footer menu not shown at all pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 1, 2025 at 7:39pm   7 Most recent comment from AndreasWinkler:Thanks a lot. It works :-) Mike Zenczak Soledad - Best Pic Size For Blog Posts   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 1, 2025 at 4:17pm   4 Most recent comment from PenciDesign Supporter:Hi, The Soledad theme uses lazy loading for all images, which means images only load when the user scrolls to them. So there's no need to worry about page loading time. Regards,PenciDesign. lygs1905 License Error   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 1, 2025 at 4:16pm   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Laetitia Issue with the licenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 1, 2025 at 10:24am   3 Most recent comment from Laetitia:Hello, Thanks a lot, I was able to activate it. Have a great day  huashuqi subscribe   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 1, 2025 at 8:10am   2 Most recent comment from PenciDesign Supporter:Hi, Your header was built with the Penci Header Builder. Please go to Dashboard → Header Builder, click "Edit with Penci Header Builder", and then modify/remove this button or content on that page. ...