Public Tickets
koalashoes
Author Box
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 12, 2025 at 1:13pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Single Posts → General: turn off the "Hide Author Box" option.
Regards,PenciDesign.
anoop Khanduri
Issue with Feature Image Preview Not Showing on Social Media in Soledad Theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 11, 2025 at 2:19pm
2
Most recent comment from PenciDesign Supporter:Hi,
I've checked your site, and most of the URLs are displaying the thumbnails correctly on Facebook.
Here is the screenshot: https://imgur.com/a/ZLdnG7n
Please check again.
Regards,PenciDesign.
Mr Hung
Instructions on how to set up column division for product category page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2025 at 6:44am
2
Most recent comment from PenciDesign Supporter:Hi,
In this version of Soledad, you can only change the number of columns for desktop and mobile by navigating to Appearance → Customize → WooCommerce → Shop Settings.
Products per row on Deskt ...
sunil bharti
New Section creation
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2025 at 4:09pm
5
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://soledad.pencidesign.net/soledad-document/#social_sharing
Regards,PenciDesign.
excon83
revoke the licence for an old site
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2025 at 9:59am
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
carltuttle
Mobile front page vs PCClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2025 at 5:19am
5
Most recent comment from carltuttle:Thank you so much!You can close this ticket now - that did it!
mixtapeliv
missing widgetsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 7, 2025 at 5:49pm
12
Most recent comment from mixtapeliv:Thank you so much for all your help! Have a lovely weekend!
Sara Gallant
server settings
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 7, 2025 at 4:09pm
4
Most recent comment from PenciDesign Supporter:Hi,
You can either wait or simply ignore it by navigating to another link or closing this tab.
Regards,PenciDesign.
hyggecave
Add container to the header
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 7, 2025 at 10:22am
8
Most recent comment from PenciDesign Supporter:Hi,
I've added custom CSS to ensure it displays correctly inside the header. You can find it under Appearance → Customize → Custom CSS.
Regards,PenciDesign.
Nikki O\'Connor
Updates, Ad Placement and Search functionality
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 7, 2025 at 1:29am
9
Most recent comment from PenciDesign Supporter:Hi,
The Soledad theme is compatible with all ad managers, so you can install and use Advanced Ads without any issues.
Regards,PenciDesign.
marzolek
Post format data Gallery
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2025 at 4:42pm
6
Most recent comment from PenciDesign Supporter:Hi,
I've checked your site. If you want to display posts with multiple post format support, I recommend using the Post – Featured Image element instead of the Post – Overlay Featured Content ...
Mary
Footer Widgets Not Working After Migration
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2025 at 9:18am
2
Most recent comment from PenciDesign Supporter:Hi,
Maybe something is wrong with the WP-JSON or another plugin conflicts with the new UI of WordPress,
Please install the Classic Widget plugin for your site: https://wordpress.org/plugins/classic-wi ...
ashutoshpatnayak
how to remove Ad banners from category, posts, tags page etc.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2025 at 7:08am
4
Most recent comment from PenciDesign Supporter:Hi,
To remove the banner in the sidebar, go to Appearance → Widgets, expand the Main Sidebar area, and remove it from there.
Regards,PenciDesign.
davidw406
Login/RegisterClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 5, 2025 at 3:57pm
7
Most recent comment from davidw406:Found it. Thank you so much
evelyn Pfeiffer
headerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 5, 2025 at 1:46pm
3
Most recent comment from evelyn Pfeiffer :ohhh, thank you so much. It was so simple