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Public Tickets

jcroody Remove post date from mega menu   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 2, 2025 at 1:34am   4 Most recent comment from PenciDesign Supporter:Hi, Please send me your site URL so I can check it on the live site. Kindly note that if you have enabled the AJAX Mega Menu Loader, you will need to check it again after clearing all site caches or b ... adamamrullah How to change the headings color and writer's name color?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 1, 2025 at 10:03am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → General → Colors: change the theme colors in this panel. Regards,PenciDesign. zeardblack How to add icon logo on website   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 30, 2025 at 11:08am   4 Most recent comment from PenciDesign Supporter:Hi @adamamrullah, I’ve checked your site, and the favicon is displaying correctly. Here’s the screenshot: Please clear your browser cache and check again. Regards,PenciDesign. jcroody Unable to remove logo from post category pages   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 28, 2025 at 6:29am   2 Most recent comment from PenciDesign Supporter:Hi, Your header was built using the Penci Header Builder. To modify any header elements, please go to Dashboard → Header Builder, then click "Edit with Penci Header Builder" on the current header. ... goldbeaute Integration and combination of new AI models   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 28, 2025 at 2:55am   2 Most recent comment from PenciDesign Supporter:Hi, 1/ Unfortunately, the Customizer panel settings cannot modify the options listing. We have already listed and supported almost all available ChatGPT model APIs. Could you let us know which specifi ... tresubmedia Issue with Theme Activation – Previously Registered on Deleted Staging Site   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 25, 2025 at 1:28am   4 Most recent comment from PenciDesign Supporter:Hi @Matej, Please send me the purchase code to [email protected]. I’ll check it and assist you further. Regards,PenciDesign. BrojJedan Home Featured Categories Style 13 Grid 3 Columns   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2025 at 12:45am   5 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: ul.penci-fea-cat-style-13 >li, .container.penci_sidebar ul.penci-fea-cat-style-13 >li { width: calc(( ... Nick Hiams Issue with installation   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2025 at 10:57am   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to your hosting configuration. Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed- ... cschweiger Images   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2025 at 3:32am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Posts Layouts → Other Layouts → turn on the "Hide Icon Post Format" option. Regards,PenciDesign. miura7777 Featured image not visible on social media posts   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2025 at 11:18pm   2 Most recent comment from PenciDesign Supporter:Hi, Please follow the detailed instructions in the document at this link: https://soledad.pencidesign.net/soledad-document/#social_sharing  Regards,PenciDesign. medawar1 24h child themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2025 at 6:16pm   2 Most recent comment from medawar1:I think I got it, it is a style demo, not a child theme - downloading now maximilianruschepaul Update Soledad to 8.6.9Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2025 at 1:55pm   14 Most recent comment from maximilianruschepaul:I appreciate your help - thanks a million! huashuqi page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2025 at 9:33am   2 Most recent comment from PenciDesign Supporter:Hi, This is a pagination page on your site, automatically created by WordPress to paginate archive pages. You cannot disable it, but you can prevent search engines from indexing pagination pages by fo ... hschaeferthemeforest Penci Advanced Categeries -> Show in hierarchical   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2025 at 3:15am   4 Most recent comment from PenciDesign Supporter:Hi, At this time, the Soledad theme does not support displaying it in the way shown in your screenshot. Implementing this would require modifying the main JavaScript files of the theme, so we are unab ... Imactions Request to release license from old domain   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 20, 2025 at 2:37am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...