Public Tickets
hyggecave
Hamburger TextClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 3, 2025 at 7:36am
3
Most recent comment from hyggecave:Thank you
Jamal
connecting twitter doesn’t work
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 2, 2025 at 7:46pm
2
Most recent comment from PenciDesign Supporter:Hi,
The issue is that X (formerly Twitter) has disabled some API services, which is why the Twitter connection isn’t working. We’ll investigate and address this issue soon.
In the meantime, we rec ...
nnavayugam
Primary menu moving out of the top section
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 2, 2025 at 7:39pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
@media only screen and (min-width: 961px) {
#navigation.menu-item-padding ul.menu > li > a {
padd ...
What_Kathy_Loves
FontawsomeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 2, 2025 at 10:57am
3
Most recent comment from What_Kathy_Loves:Thank you that worked!
panob
Where can I edit this text?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 1, 2025 at 10:13am
3
Most recent comment from panob:Thank you very much!
scottpaul70
Issues in Cart - Not updating shipping optionsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 29, 2025 at 11:43am
7
Most recent comment from scottpaul70:Thanks, we are all set now that we've switched to the Gutenberg cart, and the issue is fixed.
dash5
Trending filter query
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 29, 2025 at 12:54am
6
Most recent comment from PenciDesign Supporter:Hi,
It’s possible that the WP-Cron job on your site isn’t working properly.In this case, please try converting WP-Cron to a system cron job by following the documentation, then check again: https: ...
lygs1905
Regarding the Multi-Concept Blog/Magazine WP Theme I previously purchased.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2025 at 12:58am
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is related to your hosting configuration.
Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed- ...
toddhumber
Google Indexing
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 26, 2025 at 1:38am
7
Most recent comment from PenciDesign Supporter:Hi,
At this time, we haven’t received any updates from Google Search Console regarding issues with your site. If we receive any reports in the future, we’ll check them and respond to this ticket a ...
Abdul Musa
Revoke website registration.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 26, 2025 at 1:28am
2
Most recent comment from PenciDesign Supporter:Hi,
I’ve replied to your other ticket. Please check it.
Regards,PenciDesign.
Jamal
Images - bad quality
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 25, 2025 at 1:14am
2
Most recent comment from PenciDesign Supporter:Hi,
In this case, you can force the image to display in full size by going to Appearance > General > Manage Image Sizes and enabling all the disabled image sizes in that panel.
Regards,PenciDesign.
Phil S.
Titles
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 23, 2025 at 12:41pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Post Layouts
Standard & Classic: turn off the "Show Post Sub Title" option,
Other Layouts: turn off the "Show Post Sub Title" option,
Regards,PenciDesign.
UCLAStudentMedia
Woocommerce Authorize.net PluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 22, 2025 at 4:47pm
9
Most recent comment from UCLAStudentMedia:It works now. Thanks
npilon
Same design on heading title in sidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 22, 2025 at 12:41pm
3
Most recent comment from npilon:Thanks for your response.
However, I followed the instructions given here.https://soledad.pencidesign.net/soledad-document/#sidebar_widgets
I inserted a widget called .Soledad Quotes, but I noticed th ...
Alisa14
Missing Penci Builder Plugin
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 22, 2025 at 1:32am
2
Most recent comment from PenciDesign Supporter:Hi,
The Soledad theme doesn’t include any plugin named Penci Builder. Perhaps you’re referring to the Header Builder feature? If so, you can find it at Dashboard → Header Builder.
For all other ...