Public Tickets
criticjonni
I'm getting this Critic Issue on my Site Health section
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2024 at 1:18am
2
Most recent comment from PenciDesign Supporter:Hi,About this case, please read the technical document detail at this link: https://servebolt.com/help/technical-resources/how-to-clean-up-autoloaded-options-in-wordpress/Regards,PenciDesign.
Akira McDonough-Sieben
Header
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2024 at 12:16am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
#header .inner-header .container { padding: 0; width: 100%; max-width: 100%;}Regards,PenciDesign.
lanredahunsi
Setting Single post/Category Side BannerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 12, 2024 at 4:13pm
5
Most recent comment from lanredahunsi:I have fixed it. Thanks.
Lukasz Ropczynski
Additional banner space
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 12, 2024 at 1:14pm
2
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad does not support displaying the ad banner in this way.Regards,PenciDesign.
Akira McDonough-Sieben
Banner image header
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 12, 2024 at 7:15am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Colors → Header Background Image: upload the image that you want to show background at this option field.Regards,PenciDesign.
MickLite7
Remove Ad
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 11, 2024 at 11:20pm
7
Most recent comment from MickLite7:AHHH thank you, I found it in the settings, it had HOME tagged. Weird it didn't show up on the other theme, but all is well now. Love soledad, have had it on my other site for many years and been ...
therevivingpakistan
No option for changing font size
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 11, 2024 at 6:23pm
9
Most recent comment from PenciDesign Supporter:Hi,I've edited your site.Please clear all the browser caches and check again.Regards,PenciDesign.
gregory73
Staging site URL remains in live environmentClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 11, 2024 at 10:24am
3
Most recent comment from gregory73:Thank you. Done.This helped! Very useful tool.Thanks again for prompt response!
Gregor
Website
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 11, 2024 at 8:57am
2
Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the issue is related to Ezoic optimizations.
Please disable all optimization options in this service/plugin and check again.
If you want to optimize your site, plea ...
otakuapologist
HELP! REPLY ERROR!
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 11, 2024 at 12:35am
2
Most recent comment from PenciDesign Supporter:Hi,1. Please check your browser, as the reply button is working correctly on my end.
2. Regarding the featured image issue, please refer to the reply I wrote in your other ticket.Regards,PenciDesign.
askrocco6531
Website load time on mobile is way too long
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 10, 2024 at 5:38am
15
Most recent comment from PenciDesign Supporter:Hi,This is an issue with Elementor lazyload.Regards,PenciDesign.
Lyan
Custom Soledad Theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 9, 2024 at 5:16am
2
Most recent comment from PenciDesign Supporter:Hi,If you want to customize the header.php file, you should copy and edit it in the child theme.Any changes you make to the parent theme will be lost when you update to the latest version.Regards,Penc ...
AlexanderBojsen
Remove "sold out" label
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 9, 2024 at 4:52am
4
Most recent comment from PenciDesign Supporter:Hi,Please add this CSS code:
.outofstock .product-labels { display: none;}Regards,PenciDesign.
Mark
Vertical Menu IssueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 9, 2024 at 1:46am
5
Most recent comment from PenciDesign Supporter:Hi,If your site is using the Soledad child theme, you need to edit the file located in the Soledad parent theme.Regards,PenciDesign.
Leo
when I do some new inernal links it shows on comment
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 9, 2024 at 12:14am
2
Most recent comment from PenciDesign Supporter:Hi,This is a pingback feature of the WordPress. Please follow the document at this link to understand how to disable it: https://www.wpbeginner.com/wp-tutorials/how-to-disable-trackbacks-and-pings-on- ...