Public Tickets
JGSHIN
Request for reset to cancel the existing registration and proceed with a new registration
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2026 at 1:13am
4
Most recent comment from PenciDesign Supporter:Hi @BG-PITK,
Please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,PenciDesign.
Fjura
Character count limit
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 6, 2026 at 4:46pm
6
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
@media only screen and (max-width:961px) {
.comments .children,
.comments > .comment > .comment,
...
Helga Post
Penci Recipe
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 6, 2026 at 7:33am
6
Most recent comment from PenciDesign Supporter:Hi,
For now, you can switch back to the Classic Editor to temporarily work around this issue on your devices. We’re still taking some time to investigate the issue on the staging site.
Regards,Penci ...
Joanin
Header translationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 5, 2026 at 11:44am
3
Most recent comment from Joanin:Indeed! Thank you very much
Joanin
HN
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 5, 2026 at 10:04am
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, the current version of the Soledad theme does not support this customization option.
Regards,PenciDesign.
Joanin
Language-Specific Ad CustomizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 4, 2026 at 1:44am
3
Most recent comment from Joanin:Alright, thank you for this information sir and your kindness
weslei
Soledad problem
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 3, 2026 at 1:19am
4
Most recent comment from PenciDesign Supporter:Hi,
Could you please send me the URL that contains this issue? I’ve checked your site, and the post categories are displaying correctly on most pages.
Regards,PenciDesign.
Olivier
I need a refund, i got this yesterday
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 3, 2026 at 1:15am
4
Most recent comment from PenciDesign Supporter:Hi,
Regarding this case, please send a message to my leader by filling out the contact form at this link: https://themeforest.net/user/pencidesign#contact.
Regards,PenciDesign.
emersonerlls1
Problems creating postsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 2, 2026 at 10:47pm
4
Most recent comment from emersonerlls1:Sorry, I made a mistake. I believe the post ended up like this because when I created the text using WPBakery, I chose the option "Blank Page Layout by WPBakery". When I choose the option "Default Wor ...
Joanin
Accidentally Reset allClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 2, 2026 at 1:27pm
5
Most recent comment from Joanin:Alright, I understand, thank you
chavesdigital
change domain
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 2, 2026 at 1:53am
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Jacqueline Lawson
Missing Header Logo
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 31, 2026 at 1:54am
10
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Vertical Navigation & Hamburger Menu → General → Completely Delete The Header When Enable Vertical Navigation: this option is enable so the header log ...
emersonerlls1
Child themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 29, 2026 at 4:56pm
3
Most recent comment from emersonerlls1:Thanks
emersonerlls1
Problem with WordPressClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 29, 2026 at 4:56pm
3
Most recent comment from emersonerlls1:Thanks
emersonerlls1
Edit homeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 29, 2026 at 4:55pm
3
Most recent comment from emersonerlls1:Thanks