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Public Tickets

digitaldudesbe WPBakery / ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2023 at 1:01am   23 Most recent comment from PenciDesign Supporter:Hi,The latest version of WPBakery Page Builder is 7.1, version 7.2 has still not been released.You can check it here: https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431Regards,Penc ... LillaGreen Payment Section Disabled after entering Coupon codeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 12, 2023 at 5:31pm   18 Most recent comment from LillaGreen:You can close this Ticket as I had to make a complete Backup from the 7th of November as the issues were enormous after "the small changes". LillaGreen How to make the all the images in my blog posts not clickable?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 12, 2023 at 11:03am   11 Most recent comment from LillaGreen:thank you! LillaGreen Support IssuesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 12, 2023 at 11:02am   5 Most recent comment from LillaGreen:ok, you can close this ticket, thank you LillaGreen Excluding Elementro Elements from Table of Content LinstingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 12, 2023 at 11:02am   5 Most recent comment from LillaGreen:ok, thank you Samy live-preview error message + no access to import demosClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 12, 2023 at 7:02am   14 Most recent comment from PenciDesign Supporter:Hi,To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. This will help you identify which plugin is causing the ... LillaGreen Font Footer MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 12, 2023 at 5:42am   3 Most recent comment from LillaGreen:Thank you! it works :) LillaGreen Warning: Undefined array key "post_ID" in /home/lillagre/lillagreen.com/wp-content/plugins/simple-preview/simple-preview.php on line 106Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 11, 2023 at 12:25pm   3 Most recent comment from LillaGreen:You can close the ticket, thank you caltex WordPress 6.4.1Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 11, 2023 at 12:26am   2 Most recent comment from PenciDesign Supporter:Hi,Soledad theme is compatible with the latest version of WordPress so you can install version 6.4.1 without any risk.Regards,PenciDesign. ignacedukuzimana Penci Live Blog pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 10, 2023 at 7:02pm   13 Most recent comment from ignacedukuzimana:Hi. I come back to thank you! I followed your previous step, Now I am using the Plugin However I want. Keep up the Good work. Thank You a lot! wrappedfaithfully Demo Import ImagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 10, 2023 at 3:52pm   5 Most recent comment from PenciDesign Supporter:Hi,The topbar pictures are the Instagram feed.Please go to the dashboard → Connect Instagram: connect to your Instagram account at this page, then navigate to Appearance → Widgets: drag and drop ... chadcatchyou what is popup event "section"?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 10, 2023 at 2:17pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Promo Popup → Popup Display:→ Popup Event: After Fixed Time,→ Show After Fixed Time: enter 300000Regards,PenciDesign. beckibb2 RefundClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 10, 2023 at 12:28pm   2 Most recent comment from PenciDesign Supporter:Hi,Please wait for my team leader and Envato staff to respond to your request via email.Regards,PenciDesign. pslavov73 The package could not be installed. The theme is missing the style.css stylesheet.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 10, 2023 at 1:03am   37 Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong file. Please extract the downloaded file and then upload the soledad.zip file only.Please follow the document at this link: https://soledad.pencid ... ayhanbn remove category nameClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 9, 2023 at 11:30am   3 Most recent comment from ayhanbn:Thank you for your interest. I found another way. I want to share a very easy method with you. From the Settings/Permalinks menu,Go to the category foundation section. We write the (dot) sign and sav ...