Public Tickets
Jakub Hluchý
Website optimization for speedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 12:48pm
3
Most recent comment from Jakub Hluchý:Thank you
rettigt1
Mobile Menu not working
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 3:32am
4
Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue by re-update the Soledad theme.Please clear all the browser caches and check again.Regards,PenciDesign.
bashar0151
Critical Error on Mobile website
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 12:26am
4
Most recent comment from PenciDesign Supporter:Hi,Have you resolved your issue?
I've checked your site, and it is working properly.Regards,PenciDesign.
nicolauspaus
remove page titile in breadcumb
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 12:23am
8
Most recent comment from PenciDesign Supporter:Hi @Yuriy,Please create a new ticket with your site URL. I need to check it first.Regards,PenciDesign.
elsatove
Carousels/Sliders Doesn't Work Mobile
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 12:22am
8
Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue for your site.Please clear all the browser caches and check again.Regards,PenciDesign.
goodcarts
AMP: Usage of the !important CSS qualifier is not allowed.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 8, 2024 at 12:26pm
4
Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the problem is that the Jetpack plugin has inserted the wrong CSS syntax for the AMP pages.
In this case, please wait for an update from the Jetpack plugin author o ...
Leo
mobile mode is laggyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 8, 2024 at 11:59am
3
Most recent comment from Leo:okay thx because it didn't reply my Question in that post
sprysparrow
Page for shopping but not a store
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 8, 2024 at 1:18am
9
Most recent comment from PenciDesign Supporter:Hi,I've created a demo page for your site at this link: https://deborahbass.com/wp-admin/post.php?post=9186&action=elementorYou can edit/add the product item like the screenshot below:Regards,Pen ...
sourav
single post page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2024 at 8:53am
8
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General → turn on the "Hide Tags" option field.Regards,PenciDesign.
ATTPL Group
Not upload theme on server
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2024 at 8:51am
2
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
draymanabass
failure to upload theme to wordpress
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2024 at 8:50am
2
Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong file.Please extract the downloaded file, upload the "soledad.zip" file and then check again.For more information, please read the document detai ...
Fjura
Image scaling on mobile
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2024 at 2:19am
4
Most recent comment from PenciDesign Supporter:Hi,
1. Only some post images contain the responsive tag. Most of the post layout images are already optimized in size, so they don't need to use the smallest image size for mobile.
2. I've c ...
news784svg
Videos running off page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 6, 2024 at 3:18pm
4
Most recent comment from PenciDesign Supporter:Hi @wsinsideweb,Please send me the post URL.Regards,PenciDesign.
Krystian
Problem with switching from AMP to Penci AMP
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 6, 2024 at 3:17pm
2
Most recent comment from PenciDesign Supporter:Hi,AMP pages only support standard content without a builder. If most of your content is created with the Page Builder, please consider not using the AMP plugin.Regards,PenciDesign.
Fjura
View counter on homepage - alignmentClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 5, 2024 at 6:15pm
5
Most recent comment from Fjura:thank you, it worked.