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Public Tickets

elsatove Can't Add Blocks/Templates, ErrorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 2, 2024 at 1:30pm   7 Most recent comment from PenciDesign Supporter:Hi @limijer, Please re-update the Soledad theme by following the detailed instructions in the document at this link: How to re-update the Soledad theme? Regards,PenciDesign. ryanb237 CSS issue with Header (style 6)Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 2, 2024 at 12:29pm   3 Most recent comment from ryanb237:I was able to resolve the styling issue by turning off the Minify HTML setting under Page Optimizations, penelope15 TypographyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 2, 2024 at 1:37am   4 Most recent comment from PenciDesign Supporter:Hi, I'm still unable to access your site. Please clear all the browser caches and check again. Regards,PenciDesign. penelope15 LogoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 1, 2024 at 5:24pm   5 Most recent comment from penelope15:Thanks!!! Siddhant AI Smart Content GeneratorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 1, 2024 at 1:44pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to this link, add the payment method to your chatGPT account then try again. Regards,PenciDesign. hagedorn Website Relaunch while Live site still onlineClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 1, 2024 at 3:20am   6 Most recent comment from PenciDesign Supporter:Hi, Please follow the detailed instructions in the document at this link: https://blogvault.net/wordpress-staging-to-live-site/ Regards,PenciDesign. Kyko Banner in mobile headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 1, 2024 at 12:43am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Dashboard → Header Builder, select Edit with Penci Header Builder on the current header layout, then choose Tablet/Phone. Insert the HTML code and modify the banner image as shown i ... Krystian After update Soledad theme my Disscuse comments are goneClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 1, 2024 at 12:36am   10 Most recent comment from PenciDesign Supporter:Hi, 1/ You can change the text by going to Appearance → Customize → Quick Text Translations, 2/ Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: #respon ... yarante Incompatibility with latest version of elementor proClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 6:06pm   6 Most recent comment from PenciDesign Supporter:Hi, We just addressed this issue on the latest theme files. You can update your site without any risk. Regards,PenciDesign. firosyd Penci Blocks / TemplatesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 5:07pm   5 Most recent comment from firosyd:Ok, thank you for reply.Let's to see the options given for you and choose one.Regards hagedorn Migration or New Site?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 3:21pm   2 Most recent comment from PenciDesign Supporter:Hi, Please follow these steps: Deactivate all current plugins. Install and activate the Soledad theme. Install the Penci Soledad Migration plugin to convert the old theme data to Soledad. Install the ... hagedorn Details on NewsMag MigrationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 3:19pm   2 Most recent comment from PenciDesign Supporter:Hi, The Penci Migration plugin will transfer all custom post metadata, such as post views, reviews, recipe data, etc., to the Soledad theme. Regards,PenciDesign. hagedorn Import elementor blocks/templates not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 3:18pm   2 Most recent comment from PenciDesign Supporter:Hi, This issue is with the latest version of Elementor. You have two options: Wait for our team to fix it as soon as possible. Downgrade Elementor to version 24 by going to Dashboard → Elementor → ... planetorlando Theme is corupt afterClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 12:27pm   2 Most recent comment from PenciDesign Supporter:Hi, Please update Soledad to the latest version to address this issue. How to Update A Premium WordPress Theme to the Latest Version? Regards,PenciDesign. F K Penci Slider Size issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 11:22am   8 Most recent comment from F K:Oh right, That makes sense, but how to hide slider in desktop and mobile ?I plan to make 2 elements. 1: Desktop Slider but how to hide it on mobile? 2: Mobile Slider but how to hide it on desktop?UPD ...