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Public Tickets

Harsh Header not working properlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 25, 2023 at 1:34am   11 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support customizing the transition speed.Regards,PenciDesign. laugher Pagespeed loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2023 at 4:26pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Speed Optimization → Optimize CSS: turn on the "Create Critical CSS" option.Clear all the site cache and check again.Regards,PenciDesign. tim-nieuwpoort Penci slider doesn't changeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2023 at 7:02am   15 Most recent comment from tim-nieuwpoort:Hi,Ok thanks. The issue appears only in Penci slider.. The website shows all other new content, so that's why I asked. Gemma_Toscana Page layout in other languagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2023 at 10:35pm   7 Most recent comment from Gemma_Toscana:Thank you very very much!   :)Germana arnaudbh Hello, several pages of my site have a layout problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2023 at 4:33pm   3 Most recent comment from arnaudbh:thanks, I just did this on a page and it works chadcatchyou width of mega menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2023 at 1:30pm   13 Most recent comment from chadcatchyou:hi,I figure it out now. it's something wrong with Header Builder. "Top Bar Container Width" was "custom wide" before. But if I want full width then I have to change it to "full width".Then th ... lisamarie1991 adding favicon to themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2023 at 2:16am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → General → General Settings: upload the favicon at this section.Regards,PenciDesign. Sam Help with headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2023 at 12:35am   11 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Plugins: deactivate the "Penci Soledad AMP" plugin.Regards,PenciDesign. René Where is it now that I change where there are snaps to another nameClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2023 at 1:33pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Settings → General → Site Title: change this text on this option.Regards,PenciDesign. melinamzk Publishing failed. the response is not a valid JSON responseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2023 at 7:34am   4 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... iedyweb Meta DescriptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2023 at 4:33am   6 Most recent comment from PenciDesign Supporter:Hi,The Soledad theme doesn't affect the meta value on the header. It was managed by WordPress and an SEO plugin.In this case, you need to wait for Google to re-index your site and check again.Reg ... Aruba Native Update error - 19th September 2023Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2023 at 1:50am   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... laugher Image LayoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 6:34pm   3 Most recent comment from laugher:I found another solution. Image setting block, from big to real size. Here: tim-nieuwpoort Image filters media (ticket #3441628)Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 2:06pm   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... usuzawa Can't work Activation codeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 12:06pm   2 Most recent comment from PenciDesign Supporter:Hi,I've activated your site.Please check.Regards,PenciDesign.