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Public Tickets

Lella Upgrade Soledad versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2024 at 4:30pm   8 Most recent comment from PenciDesign Supporter:Hi,The issue comes with the new version of the Elementor PRO plugin.  We'll address this issue in the future theme update.Regards,PenciDesign. avriezen Featured imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2024 at 1:58am   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... SHAHABODDIN slider problem in RTLClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2024 at 5:27pm   8 Most recent comment from SHAHABODDIN:thanks bavnild How did I move the animal planet down a bit?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2024 at 4:25pm   8 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the logo image already showing correctly: https://imgur.com/a/onfhRv5Regards,PenciDesign. bavnild Would like to change ALL colors of the type pages where do I do it The light blue dark blue green etcClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2024 at 7:54am   5 Most recent comment from PenciDesign Supporter:Hi,Please send me more screenshots, I've checked your site but haven't found this text.Regards,PenciDesign. Mojo Post template 500 errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 7, 2024 at 1:24am   2 Most recent comment from PenciDesign Supporter:Hi,In response to your question, please read more about this issue by visiting the following link: https://elementor.com/help/500-error/Regards,PenciDesign. emregoktepe PluginsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 6, 2024 at 2:39pm   2 Most recent comment from PenciDesign:Hi,Thank you for purchasing our theme.1/ Yeah, you can keep use Litespeed cache plugin to use the caching from them. But, let's disable all the lazyload images, optimize CSS/ Optimize JS, minify ... Michal Jankowski Attachment PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 6, 2024 at 2:06am   2 Most recent comment from PenciDesign Supporter:Hi,I've created a custom attachment.php file for your site, please download and then extract it into the child theme.Regards,PenciDesign. Krystian Menu in Soledad themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 6, 2024 at 1:35am   4 Most recent comment from PenciDesign Supporter:Hi,The left categories list auto-get from your selected parent category, so you don't need to add the sub-menu.Regards,PenciDesign. Torsten Esser Two Footers from out of nowhereClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 5, 2024 at 5:11pm   2 Most recent comment from Torsten Esser:Hey, fixed it myself. There was a problem with the footer.php in my childtheme. There was a conflict after the update of the theme. It's working fine again.Thanks and best regardsTorsten soccerbbbb disable right clickClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 5, 2024 at 8:45am   2 Most recent comment from PenciDesign Supporter:Hi,Please install the Disable Right Click For WP plugin at this link: https://wordpress.org/plugins/disable-right-click-for-wp/Regards,PenciDesign. Torsten Esser High Server Load and bad TTFB on Pagespeed InsightsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 5, 2024 at 1:55am   10 Most recent comment from Torsten Esser:Hi,it'really sad, that wordpress still has no in-build feature to support copyright informations. If you really thinking of adding such an option (page-featured-image-caption) within one of your ... David Gould Gould terrible website performanceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 5, 2024 at 1:40am   2 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document details at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. EbonyIris Chaging Opacity of ElementsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 5, 2024 at 1:30am   2 Most recent comment from PenciDesign Supporter:Hi,Please navigate to Appearance → Customize → Custom CSS, and then insert the following custom CSS code: @-webkit-keyframes pencifadeInUpDiv { 0% {  opacity:0;  -webkit-transform:translate3d(0 ... EbonyIris Editing Slider AppearanceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 4, 2024 at 7:48pm   3 Most recent comment from EbonyIris:Perfect! Thank you!