Public Tickets
Jason
Main Menu Banner Custom Logo (desktop)Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 20, 2024 at 10:33am
3
Most recent comment from Jason:Thanks, this helped a lot!
Trinitymediamk
Instalation Problem - ElementorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 20, 2024 at 10:25am
3
Most recent comment from Trinitymediamk:Thanks i have access to the cPanel and I install 'php-mbstring' extensionnow everything works perfectly
johannesblumenberg
Remove Lines before Comments and around share buttons
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2024 at 3:25pm
5
Most recent comment from johannesblumenberg:Thanks, that killed only 2 of 3, but I managed to do the third on my own!
brianm185
Popular Posts data
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2024 at 3:17pm
2
Most recent comment from PenciDesign Supporter:Hi,The issue arises from the difference between live data on the back-end and cached data used by the front-end through WordPress and your installed cache plugin. If you wish to synchronize the data b ...
Jason
Mobile Header LogoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2024 at 10:13am
6
Most recent comment from Jason:Thank you, this did the trick. I appreciate all of your help!
lukabat
Displaying post categories as solid buttons
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2024 at 6:46am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → General → Style for Post Categories Listing: change the category listing style at this option.Regards,PenciDesign.
David Schardt
Downloaded emo site doesn't appear
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2024 at 12:48am
2
Most recent comment from PenciDesign Supporter:Hi,I've reviewed your site, and both the homepage and other pages already resemble the 24H News demo. Could you please provide a screenshot highlighting the specific issue you're encounterin ...
roy_gg
Theme not working as per documentation
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2024 at 12:46am
2
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you configure your site.Regards,PenciDesign.
caslanr
Mega Menu
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2024 at 4:29pm
12
Most recent comment from PenciDesign Supporter:Hi,You should ignore it because it doesn't affect to your site.Regards,PenciDesign.
caslanr
Database connection issue
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2024 at 4:03pm
9
Most recent comment from caslanr:ok, I will disable plugins one by one and figure out which one is causing issue. Thanks
elbestor
Speed Boost
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2024 at 3:38pm
2
Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign.
fruitservice
Font sizes headline
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2024 at 11:45am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → Font Sizes: change the font size in this panel.Regards,PenciDesign.
mikkijack
Pullout quoteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2024 at 4:08am
5
Most recent comment from mikkijack:Ok, thank you. I use Elementor and it doesn't show up on there. I tried what you said and saw it. You can close this ticket please. Thanks again!
ArtWeThereYet Jose Vilchez
Hyperlink to YouTube video says "www.youtube.com refused to connect"
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 17, 2024 at 1:19pm
12
Most recent comment from PenciDesign Supporter:Hi,It's possible that the plugin you installed doesn't include the functions supporting YouTube timing. Please reach out to the plugin author to obtain an effective solution.Regards,PenciDes ...
kindandtasty
Instagram WidgetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 17, 2024 at 10:25am
14
Most recent comment from kindandtasty:Hello,OK, sounds good.Thank you in advance,Jasmina