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Public Tickets

Phil S. TitlesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 23, 2025 at 12:41pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Post Layouts Standard & Classic: turn off the "Show Post Sub Title" option, Other Layouts: turn off the "Show Post Sub Title" option, Regards,PenciDesign. UCLAStudentMedia Woocommerce Authorize.net PluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 22, 2025 at 4:47pm   9 Most recent comment from UCLAStudentMedia:It works now. Thanks npilon Same design on heading title in sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 22, 2025 at 12:41pm   3 Most recent comment from npilon:Thanks for your response. However, I followed the instructions given here.https://soledad.pencidesign.net/soledad-document/#sidebar_widgets I inserted a widget called .Soledad Quotes, but I noticed th ... Alisa14 Missing Penci Builder PluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 22, 2025 at 1:32am   2 Most recent comment from PenciDesign Supporter:Hi, The Soledad theme doesn’t include any plugin named Penci Builder. Perhaps you’re referring to the Header Builder feature? If so, you can find it at Dashboard → Header Builder. For all other ... nowworldview Am getting overlaying text on my articles I don't know what to do.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 21, 2025 at 2:55pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → General: turn off the "Enable Font Size Changer" option, clear all the site cache and then check again. Regards,PenciDesign. leventbektas1 YouTube Videos Not Playing – "An error occurred. Please try again later.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 21, 2025 at 1:41pm   3 Most recent comment from leventbektas1:Hi, First of all, I want to sincerely thank you for your quick response. I had previously activated a password protection on the website, which I have now removed.After doing that, everything started ... Andreas Multiply blog pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 20, 2025 at 6:28am   3 Most recent comment from Andreas:Thanks, so everything is ok, I can ignore the SEO message about double content :-). Thanks.  LillaGreen Banner Above PostClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 20, 2025 at 1:30am   4 Most recent comment from PenciDesign Supporter:Hi, At this time, there is no available hook to insert content into a specific sidebar widget. You should manually add it via Appearance → Widgets. The previous code I sent will apply the ads code a ... Andreas Hamburger Menu does not work mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 19, 2025 at 5:51pm   4 Most recent comment from Andreas:Solved, I do not need more help. It works already :-) mohamedSEO can't revoke licenceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 19, 2025 at 1:53pm   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... roubalita Translated blog page not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 18, 2025 at 2:54pm   15 Most recent comment from PenciDesign Supporter:Hi, Thank you! If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us. If you have any other questions, please feel free to let me k ... alborga Website very slow after installing Soledad theme — possible issue?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 17, 2025 at 1:55am   11 Most recent comment from PenciDesign Supporter:Hi, I’ve fixed the issue by updating the Penci Bookmark and Follow plugin. Regards,PenciDesign. alborga Help Adding a GIF to the HomepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 16, 2025 at 1:42am   2 Most recent comment from PenciDesign Supporter:Hi, I've checked your site and confirmed that the changes have already been applied. Would you like us to help you customize anything else? Regards,PenciDesign. alborga Too much white space on the sides — how to make the layout full width?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 16, 2025 at 1:35am   2 Most recent comment from PenciDesign Supporter:Hi, Could you please provide the URL where this issue is occurring? This will help us investigate and assist you more effectively. Regards,PenciDesign. alborga Critical Error When Accessing Widgets PanelClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 16, 2025 at 8:50pm   8 Most recent comment from alborga:I identified the cause of the problem with the loading of the Widgets page (/wp-admin/widgets.php). It was related to the LiteSpeed Cache plugin. After disabling it, the Widgets section started workin ...