Public Tickets
tgyi
Dark mode and top bar don't workClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 16, 2024 at 10:07pm
6
Most recent comment from tgyi:I found the error.
There is a hint at the top of the Dark mode options:"The default theme must be used in light mode for it to work perfectly."
In color options you have to turn off the "Enable Dark ...
Torsten Esser
Lazyload questionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 16, 2024 at 1:26am
3
Most recent comment from PenciDesign Supporter:Hi,Thank you for providing the information.Regards,PenciDesign.
wpsovac
Issue with Strange Characters below the Post TitleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 15, 2024 at 8:42pm
6
Most recent comment from wpsovac:Thanks, made it. Best regards, Zdravko
Tony
Post ViewClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 15, 2024 at 4:37pm
6
Most recent comment from PenciDesign Supporter:Hi,I've configured your site by clear all the WP-Rocket cache.Please clear your browser's cache and then recheck.Regards,PenciDesign.
leires
There is a critical error on your websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 15, 2024 at 1:58pm
3
Most recent comment from leires:I'm going to take the opportunity and ask another question, which in my opinion is more serious, but I'm going to open another ticket.
nihalmishra26
Pagination ChangeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 15, 2024 at 1:35pm
4
Most recent comment from PenciDesign Supporter:Hi,Your page was built with the Elementor Page Builder and Penci Big Grid element, so it doesn't support modifying the number of the AJAX response items. We'll add this option in the future ...
Giampietro
errors on penci ai smartcontenetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 14, 2024 at 1:26am
4
Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ...
abbygailverdejo
Change The URL on CategoryClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 14, 2024 at 1:17am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Settings → Permalink: change the link structure on this page.Regards,PenciDesign.
abbygailverdejo
Delete the line in the headerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 14, 2024 at 1:13am
2
Most recent comment from PenciDesign Supporter:Hi,Please edit the header with the Penci Header Builder, then remove the border like the screenshot below:Regards,PenciDesign.
guy_marong
Offset of Query Based Post not working correctlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 13, 2024 at 9:55am
5
Most recent comment from guy_marong:Hi,thanks, I didn't realize that. OK, I'll have to find a better way to filter my results.Thanks again,kind regards ...
Stephanie Bates
take away sub menu and titleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 13, 2024 at 2:15am
7
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Widgets: expand the "Footer Signup Form" area then delete the MC4WP widget.Regards,PenciDesign.
Stephanie Bates
configure sidebar menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 13, 2024 at 12:03am
4
Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Settings → Reading → Your homepage display: select the page you want to show as a homepage at this option.Regards,PenciDesign.
johnzic
Server error in Elementor on SaveClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2024 at 4:45pm
8
Most recent comment from johnzic:hi, i am going to create an ftp tech help account and will let you know the details so that you can login. thank you.
Deepak
404 error is showing after login into my wordpress adminClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2024 at 4:13pm
4
Most recent comment from PenciDesign Supporter:Hi,I also cannot access the WordPress admin page.
In this case, you should access the FTP files, delete the recently installed plugins at wp-content/plugins, and then check again.Regards,PenciDesign.
guy_marong
Post count is sticking to zeroClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2024 at 8:06am
14
Most recent comment from guy_marong:OK, this time it worked...:-)Thanks for indicating me in the right direction ....Kind regards