Public Tickets
alborga
Website very slow after installing Soledad theme — possible issue?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 hours ago
11
Most recent comment from PenciDesign Supporter:Hi,
I’ve fixed the issue by updating the Penci Bookmark and Follow plugin.
Regards,PenciDesign.
dom216
S/Dark blog theme
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 21 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Colors: enable the "Enable Dark Theme" then modify the following colors:
Text Color for Dark Theme
Posts Meta Color for Dark Theme
Regards,Pen ...
alborga
Help Adding a GIF to the Homepage
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 day ago
2
Most recent comment from PenciDesign Supporter:Hi,
I've checked your site and confirmed that the changes have already been applied. Would you like us to help you customize anything else?
Regards,PenciDesign.
alborga
Too much white space on the sides — how to make the layout full width?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 day ago
2
Most recent comment from PenciDesign Supporter:Hi,
Could you please provide the URL where this issue is occurring? This will help us investigate and assist you more effectively.
Regards,PenciDesign.
alborga
Critical Error When Accessing Widgets PanelClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 7 hours ago
8
Most recent comment from alborga:I identified the cause of the problem with the loading of the Widgets page (/wp-admin/widgets.php). It was related to the LiteSpeed Cache plugin. After disabling it, the Widgets section started workin ...
toddhumber
Google Indexing
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
5
Most recent comment from toddhumber:Ok. You've been added. Thanks for your assistance.
Nadja
Images/Page speed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Your site has a JavaScript error caused by the Cookies Yes plugin, which is preventing the lazy load script from working correctly.
Please configure this plugin properly or temporarily deactivate ...
alborga
How to remove the Sub Title field in posts?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, the current version of the Soledad theme doesn’t support hiding the post subtitle from the back-end.
Regards,PenciDesign.
alborga
How to Add Photographer Credit Below Image
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Single Posts → General → turn on the "Enable Caption on Featured Image" option.
Regards,PenciDesign.
roubalita
Translated blog page not showing
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
11
Most recent comment from PenciDesign Supporter:Hi,
I’ve edited the English version of the blog page, but it didn’t work because you used “blog” as the page name/slug.
Please note that “blog” is a reserved slug in WordPress and conflic ...
alborga
Remove "HOME" Title and Breadcrumb from Homepage
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
The red background showing below the header is the Header Sign-Up Form widget area, which is intended to display a subscribe form only. Currently, you've added custom AdSense code in that are ...
17ag007
Display YouTube Videos as Post Featured images
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to the post editor screen of the post where you want to display a YouTube video as the featured image.
Scroll down to the "Options for this post/page" metabox.
Enable the "Video Preview ...
TennisLifeMagazine
original sourceClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 4 days ago
4
Most recent comment from TennisLifeMagazine:I found it! I found where it shows the source :-) I just didn't recognize it as it is with the post tags and looks just like the post tags, lol. I will see if I can utilize some css to make it st ...
vaibhavpious
Not Availabe style file
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
2
Most recent comment from PenciDesign Supporter:Hi,
The issue is that you’ve uploaded the wrong theme file.
Please extract the downloaded package, open the folder you received and use the soledad.zip file for your installation, and check again.
A ...
webseolive
Loss of Theme Style
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
5
Most recent comment from PenciDesign Supporter:Hi,
I’ve checked your site, and the issue is related to the LiteSpeed Cache plugin. You had CSS optimization and Critical CSS enabled, but it wasn’t functioning properly. As a result, the CSS for ...