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Public Tickets

whiskycl Events list   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 15 hours ago   8 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, there’s currently no way to sort based on event attributes for all Soledad post elements or widgets. We’ll consider adding support for plugin-based sorting in a future theme upd ... cschweiger Related posts   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 18 hours ago   2 Most recent comment from PenciDesign Supporter:Hi, The related posts area below your post content is generated by the Jetpack plugin. Please follow the documentation at this link to learn how to turn it off: https://jetpack.com/support/related-pos ... clarastravelroute The connections have no distinguishable names.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 day ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → General → Accessibility: turn on the following options: Enable Commons Accessibility Options  Enable Enhanced Accessibility Features Regards,PenciDesig ... EasyMaster productfieldClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   3 Most recent comment from EasyMaster:Hi,Thanks for the reply.For some reason, I think I have resolved it, somehow.I think it was my own mistake, and out of frustration I made this ticket.I'm sorry for this.So you may end this ticket ... Lázaro Marín License problem   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   2 Most recent comment from PenciDesign Supporter:Hi, In this case, you’ll need to contact Elementor support, as the Soledad theme does not manage the Elementor license. Regards,PenciDesign. clarastravelroute Leave space between the menu and the image   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 days ago   6 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: body .featured-area { margin-top: -30px; } Regards,PenciDesign. natmaynez Mayneza Support with product page Easy Downloads   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 3 days ago   5 Most recent comment from PenciDesign Supporter:Hi, No, it only applies to the post type you’ve assigned. For example, if you assign a custom template for the Download post type, it won’t affect the Single Blog Post type. Regards,PenciDesign. pberoff missing plug in   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 4 days ago   2 Most recent comment from PenciDesign Supporter:Hi, This feature does not require a plugin — it is already included in the Soledad theme’s built-in functions. Please follow the detailed instructions in the documentation at this link: https://so ... AndreasWinkler Update with Envato token - need helpClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 6 days ago   3 Most recent comment from AndreasWinkler:Thanks, understood. :-) Sabine Can't upload WOFF2 Files   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   2 Most recent comment from PenciDesign Supporter:Hi, If you have a WOFF2 file, you can convert it to WOFF by visiting this URL: https://cloudconvert.com/woff2-to-woff  Most customers already have the WOFF file for common use, so we may consider add ... Fr3nkMara pensi header builder   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   10 Most recent comment from PenciDesign Supporter:Hi, I have updated your site to the latest version. Please check it again. Regarding the Header Builder, I recommend contacting your hosting provider and requesting them to disable any modifications m ... jcroody Remove post date from mega menu   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   4 Most recent comment from PenciDesign Supporter:Hi, Please send me your site URL so I can check it on the live site. Kindly note that if you have enabled the AJAX Mega Menu Loader, you will need to check it again after clearing all site caches or b ... adamamrullah How to change the headings color and writer's name color?   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → General → Colors: change the theme colors in this panel. Regards,PenciDesign. tim-nieuwpoort Compatibility PHP 8   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 1 week ago   10 Most recent comment from PenciDesign Supporter:Hi, WPBakery Page Builder renders content using shortcodes. If you disable this plugin, any content built with it will appear as plain shortcode text. To fix this, you will need to rebuild the content ... zeardblack How to add icon logo on website   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated 2 weeks ago   4 Most recent comment from PenciDesign Supporter:Hi @adamamrullah, I’ve checked your site, and the favicon is displaying correctly. Here’s the screenshot: Please clear your browser cache and check again. Regards,PenciDesign.