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Public Tickets

lygs1905 Regarding the Multi-Concept Blog/Magazine WP Theme I previously purchased.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2025 at 12:58am   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to your hosting configuration. Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed- ... toddhumber Google IndexingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 26, 2025 at 1:38am   7 Most recent comment from PenciDesign Supporter:Hi, At this time, we haven’t received any updates from Google Search Console regarding issues with your site. If we receive any reports in the future, we’ll check them and respond to this ticket a ... Abdul Musa Revoke website registration.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 26, 2025 at 1:28am   2 Most recent comment from PenciDesign Supporter:Hi, I’ve replied to your other ticket. Please check it. Regards,PenciDesign. Jamal Images - bad qualityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 25, 2025 at 1:14am   2 Most recent comment from PenciDesign Supporter:Hi, In this case, you can force the image to display in full size by going to Appearance > General > Manage Image Sizes and enabling all the disabled image sizes in that panel. Regards,PenciDesign.  Phil S. TitlesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 23, 2025 at 12:41pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Post Layouts Standard & Classic: turn off the "Show Post Sub Title" option, Other Layouts: turn off the "Show Post Sub Title" option, Regards,PenciDesign. UCLAStudentMedia Woocommerce Authorize.net PluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 22, 2025 at 4:47pm   9 Most recent comment from UCLAStudentMedia:It works now. Thanks npilon Same design on heading title in sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 22, 2025 at 12:41pm   3 Most recent comment from npilon:Thanks for your response. However, I followed the instructions given here.https://soledad.pencidesign.net/soledad-document/#sidebar_widgets I inserted a widget called .Soledad Quotes, but I noticed th ... Alisa14 Missing Penci Builder PluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 22, 2025 at 1:32am   2 Most recent comment from PenciDesign Supporter:Hi, The Soledad theme doesn’t include any plugin named Penci Builder. Perhaps you’re referring to the Header Builder feature? If so, you can find it at Dashboard → Header Builder. For all other ... nowworldview Am getting overlaying text on my articles I don't know what to do.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 21, 2025 at 2:55pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → General: turn off the "Enable Font Size Changer" option, clear all the site cache and then check again. Regards,PenciDesign. leventbektas1 YouTube Videos Not Playing – "An error occurred. Please try again later.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 21, 2025 at 1:41pm   3 Most recent comment from leventbektas1:Hi, First of all, I want to sincerely thank you for your quick response. I had previously activated a password protection on the website, which I have now removed.After doing that, everything started ... Andreas Multiply blog pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 20, 2025 at 6:28am   3 Most recent comment from Andreas:Thanks, so everything is ok, I can ignore the SEO message about double content :-). Thanks.  LillaGreen Banner Above PostClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 20, 2025 at 1:30am   4 Most recent comment from PenciDesign Supporter:Hi, At this time, there is no available hook to insert content into a specific sidebar widget. You should manually add it via Appearance → Widgets. The previous code I sent will apply the ads code a ... Andreas Hamburger Menu does not work mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 19, 2025 at 5:51pm   4 Most recent comment from Andreas:Solved, I do not need more help. It works already :-) mohamedSEO can't revoke licenceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 19, 2025 at 1:53pm   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... roubalita Translated blog page not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 18, 2025 at 2:54pm   15 Most recent comment from PenciDesign Supporter:Hi, Thank you! If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us. If you have any other questions, please feel free to let me k ...