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Public Tickets

davidw406 Adobe Flash Plugin 403 ErrorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2025 at 4:41pm   10 Most recent comment from davidw406:It has passed the audit for this issue.  Still not sure how, but it is corrected.  Thank you. Olaf Custom FieldClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2025 at 12:29pm   5 Most recent comment from Olaf:Hello,PERFECT - Thank you :-)Regards, Olaf Mr Hung I want to redesign the product category page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2025 at 5:05am   6 Most recent comment from PenciDesign Supporter:Hi, You can copy this file to the child theme: wp-content/themes/soledad/woocommerce/archive-product.php Regards,PenciDesign. Bruce Breton Homepage and Theme Slider Issue   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2025 at 10:38pm   2 Most recent comment from PenciDesign Supporter:Hi, I've checked your site, and the issue is related to the LiteSpeed Cache plugin settings. If you want to optimize your site's loading time, please refer to this guide: Speed Optimization ... tim-nieuwpoort 2-colums mobile   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2025 at 4:39pm   6 Most recent comment from PenciDesign Supporter:Hi, This could also be a cache issue. Please clear all site caches and your browser cache, then check again. Regards,PenciDesign. Nikki O\'Connor theme customizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2025 at 2:47am   1 Most recent comment from Nikki O\'Connor:My client wants to 'merge' the look of a couple of your home pages. He wants to use the header and general look from 'Dark Mode', but wants the home page body section to be styled ... megm Home page editing   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2025 at 1:26am   2 Most recent comment from PenciDesign Supporter:Hi, The issue is related to the Gutenberg editor mode in WordPress. Please note that in Gutenberg mode, some elements may not appear the same as they do on the front end because certain CSS files and ... AlbertCrane4 H1 Heading Tag on Homepage   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2025 at 1:17am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Homepage → General → Add More Tag for Homepage and make sure you have filled in the content for this option. Regards,PenciDesign. davidw406 Components not WorkingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2025 at 4:06pm   3 Most recent comment from davidw406:Thank you for your help.  It has been resolved. Lena Licence   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2025 at 6:42am   6 Most recent comment from PenciDesign Supporter:Hi @Daniel, Please create a new private ticket with your admin account, and I'll log in to help you check it.   Regards,PenciDesign. Mr Hung Tag a review   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2025 at 1:57pm   2 Most recent comment from PenciDesign Supporter:Hi, Unfortunately, the current version of the Soledad theme does not support this feature, and there is no plugin available that meets your requirements at this time. You may consider hiring a fre ... Tomonori Hata Homepage Featured Box Link not working   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2025 at 1:53pm   2 Most recent comment from PenciDesign Supporter:Hi, In this case, simply paste the full URL of the page or post you want to display. For example:https://borderless-living.net/sample-page/ Regards,PenciDesign. Mr Hung Hide post details of a category   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2025 at 9:12am   2 Most recent comment from PenciDesign Supporter:Hi, In this case, I recommend creating a custom category page using Elementor. Please follow the documentation at this link: https://soledad.pencidesign.net/soledad-document/#archive-method2 Regards,P ... Tomonori Hata ssue with Text Overlaying Images on Blog Posts   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2025 at 7:12am   2 Most recent comment from PenciDesign Supporter:Hi, Please try changing the single post style by navigating to Appearance → Customize → Single Posts → General → Single Posts Template. Regards,PenciDesign. Mr Hung Please update to the new version   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2025 at 1:43am   2 Most recent comment from PenciDesign Supporter:Hi, We will update the WooCommerce template in version 8.6.3. However, you can continue using Soledad v8.6.2 without any issues, as this only involves a version number change and does not affect any f ...