Public Tickets
alcon_s
UpgradeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 2, 2024 at 9:40pm
4
Most recent comment from alcon_s:This worked. Thank you very much
logkorea
theme panel translateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 2, 2024 at 1:55pm
2
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
furqanks
Hamburger menu issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 2, 2024 at 9:24am
5
Most recent comment from PenciDesign Supporter:Hi,I've configured your site.Please clear all the browser caches and check again.Regards,PenciDesign.
nadadecor1
reglageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 2, 2024 at 8:22am
9
Most recent comment from nadadecor1:thanks, it's good, it worked fine now
daveydje
Mobile Menu on iPad (smaller screen)Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 2, 2024 at 1:41am
2
Most recent comment from PenciDesign Supporter:Hi,Please re-update the Soledad theme to fix this issue by following the document below:How to re-update the Soledad theme?Regards,PenciDesign.
SimsWorld
Issues with smooth scroll and header imageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 30, 2024 at 4:45pm
22
Most recent comment from PenciDesign Supporter:Hi,If the code I sent doesn't work, it means the CSS solution can't resolve this issue.
You need to exclude the Google Ads auto-insert from this area.Regards,PenciDesign.
oktabaperis
Hamburger MenuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 29, 2024 at 3:51pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
.pc-builder-element.penci-menuhbg-wapper { display: flex; flex-direction: row; align-items: center ...
liliufu3
The website has a lot of spam commentsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 29, 2024 at 3:46pm
2
Most recent comment from PenciDesign Supporter:Hi,I recommend that you install the Akismet plugin using this link: https://wordpress.org/plugins/akismet/Regards,PenciDesign.
firosyd
Loop on the category postsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 29, 2024 at 2:04pm
18
Most recent comment from firosyd:Hi,I rated you now on ThemeForest. Congratulations!
mcdand
Event ViewingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 29, 2024 at 7:12am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General → turn off the "Enable Parallax on Featured Image" option.Regards,PenciDesign.
Zoe Peate
Header logo changing position in postsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 29, 2024 at 12:42am
2
Most recent comment from PenciDesign Supporter:Hi,Please update the Soledad theme to version 8.5.6, it will fix this issue.Regards,PenciDesign.
enriquezrene
How to insert Adsense code for verificationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 28, 2024 at 1:18am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to the dashboard → Soledad → Ads Manager → Header → Add Custom Code Inside tag: paste the Ads code in this option field.Regards,PenciDesign.
Androi3
Website not showing changes made. Video Stop playing in BackgroundClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 27, 2024 at 11:52pm
9
Most recent comment from Androi3:Hello, Yes everything is working correctly now. Thank you!
Patrice Greanville
Media gallery malfunctioningClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 27, 2024 at 4:28pm
7
Most recent comment from PenciDesign Supporter:Hi,1. I've checked your site but didn't find any issues with the media gallery. In the screenshot you sent, the small circle image represents the author who uploaded the image file. This fea ...
Krystian
Remove header logo from postsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 27, 2024 at 12:40pm
4
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
body.single #logo { display: none;}Regards,PenciDesign.