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Public Tickets

elakri_khalid Product PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 4, 2025 at 6:37pm   3 Most recent comment from elakri_khalid:Hello, It's done. Thank you.  Ammar Akbar Title ColorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 4, 2025 at 11:21am   2 Most recent comment from PenciDesign Supporter:Hi, The current version of Soledad doesn't support formatting part of the title in a different style directly. However, you can achieve this by adding the tag in the post title and then applying ... zeardblack How to fix itClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 4, 2025 at 7:50am   2 Most recent comment from PenciDesign Supporter:Hi, I've checked your site, and all the post sections are displaying correctly. You might not have configured the Elementor query settings properly. Please edit the homepage using the Elementor P ... Tina Tolle Mobile Header & Sidebar Menu – Soledad Logo & Credit Can’t Be Removed / Header Text Won’t AlignClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 4, 2025 at 2:27am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Dashboard → Header Builder → Edit with "Penci Header Builder", then modify the logo, menu, and all other header elements for desktop and mobile, as shown in the screenshot below. ... mohamedSEO Very slow loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 4, 2025 at 12:47am   4 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a private reply.I’ll log in and help you check your site. Regards,PenciDesign. Tina Tolle Help Replacing “DIY&CRAFT” with My Own Site TitleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 3, 2025 at 7:23pm   3 Most recent comment from Tina Tolle:Thank you so much! I'm totally new at web building and trying to use all the resources I can and worked in circles to figure this out! Tina voua Alerts in the top row of the headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 2, 2025 at 2:00pm   4 Most recent comment from PenciDesign Supporter:Hi, You can change the style, font size, and other settings in the Style tab. Currently, Soledad only supports the marquee style in this element, but we plan to add more options and layouts in future ... huashuqi queryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2025 at 1:51pm   2 Most recent comment from PenciDesign Supporter:Hi, Could you please send me the link to the category you've selected? Regards,PenciDesign. Jon woocommerceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2025 at 7:00am   2 Most recent comment from PenciDesign Supporter:Hi, You can continue using this theme without any issues. We plan to include updates to this template in a future theme release. If you have any other questions or need assistance, feel free to reach ... Coolzy How To Update Mobile Navigation PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2025 at 1:38am   2 Most recent comment from PenciDesign Supporter:  Hi, Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add the HTML content to the mobile sidebar content like the screenshot below: On the Desktop, please ... Coolzy Proper logo size, placement on magazine themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 28, 2025 at 6:22pm   7 Most recent comment from Coolzy:Think we have it functioning properly on all formats, desktop, mobile, sidebar navigation, etc. Mashiur Rahman SIte redirecting issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 28, 2025 at 10:00am   4 Most recent comment from PenciDesign Supporter:Hi, I’ve created a screen recording video in my browser for this case. Please check it here: https://streamable.com/03wmrl  Regards,PenciDesign. voua Server 500 errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 28, 2025 at 6:00am   2 Most recent comment from PenciDesign Supporter:Hi, Please follow the detailed instructions in the document at this link: https://elementor.com/help/500-error/ Regards,PenciDesign. mitfol The site header disappearedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2025 at 6:12pm   5 Most recent comment from mitfol:Hello,Everything is fine now. It would be nice if I didn't bother you with the next updates. Thank you for your support.Regards. maxourisg1 front page bugClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2025 at 9:11am   2 Most recent comment from PenciDesign Supporter:Hi, Please re-edit the homepage using Elementor. Make sure everything displays correctly in Elementor’s preview mode, then click the Save Changes button. After that, clear all caches and check the p ...