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Public Tickets

LillaGreen Video Header YouTube   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2025 at 5:02am   7 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Posts Layouts → Other Layouts: turn off the "Enable Click on Posts Thumbnail to Play Video" option. Regards,PenciDesign. cesitli nav-menus.php does not open and gives a 500 error   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2025 at 3:39am   15 Most recent comment from PenciDesign Supporter:Hi, I've fixed the menu issue on your site when activating the BuddyPress plugin by adding custom code on this page: https://habereyle.com/wp-admin/admin.php?page=edit-snippet&id=5 Please check ... Jon video failed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2025 at 3:52pm   2 Most recent comment from PenciDesign Supporter:Hi, This issue is caused by the content you've inserted and is not related to the Soledad theme. To resolve this, I recommend following the documentation at this link: https://personalseo.com/se ... anjamobile Text to Speech not visible   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2025 at 12:52am   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a private reply. I’ll log in and help you configure the PageSpeed optimizations and cache plugin. Regards,PenciDesign. berkandeliaga Facebook Group   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2025 at 1:37am   2 Most recent comment from PenciDesign Supporter:Hi, Yes, please write your content in this ticket. Regards,PenciDesign. mixtapeliv Troubleshooting / CSS?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2025 at 10:36am   12 Most recent comment from PenciDesign Supporter:Hi, Thank you! If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us. If you have any other questions, please feel free to let me k ... satyanandi191 how to make images with proper size   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2025 at 9:55am   2 Most recent comment from PenciDesign Supporter:Hi, If you want to select the image size, please edit your page with Elementor and change the image size as shown in the screenshot below. Regards,PenciDesign. booomcha Regarding Avatars' sizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2025 at 5:54am   4 Most recent comment from PenciDesign Supporter:Hi, Thank you! If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us. If you have any other questions, please feel free to let me k ... tim-nieuwpoort Error When Disabling Double Opt-In in MailChimp Plugin   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2025 at 1:26am   12 Most recent comment from PenciDesign Supporter:Hi, Please understand that the Soledad theme does not control this workflow. It only displays the form, while all data is processed and handled by Mailchimp. Regards,PenciDesign. Ivan Boscan Problem with Hamburger Menu on Mobile   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2025 at 3:50pm   2 Most recent comment from PenciDesign Supporter:Hi, The issue is that the Autoptimize plugin has compressed the JS files incorrectly, causing all JS functions to malfunction. Please disable this plugin, clear all site caches, and then check again. ... q2995977471 Modify Post   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2025 at 8:32am   4 Most recent comment from PenciDesign Supporter:Hi, If you edit your post with Elementor, you can only modify the main post content. The featured image is displayed through the template file, so it cannot be edited directly in Elementor's edit ... q2995977471 Modify post template   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2025 at 6:36am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → General: tun on the following options: Hide Author Box Hide Like Count & Social Share Regards,PenciDesign. q2995977471 Sidebar Modification   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2025 at 4:42am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to dashboard > Header Builder > Edit with the "Penci Header Builder" then add the HTML content to the mobile sidebar content like the screenshot below: Regards,PenciDesign. flynadss Unable to Upload a theme code.   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2025 at 1:29pm   6 Most recent comment from PenciDesign Supporter:Hi, No, the Soledad theme is not compatible with any plugins developed by TagDiv or used in TagDiv themes. Regards,PenciDesign. slyze Item por page   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2025 at 1:28pm   4 Most recent comment from PenciDesign Supporter:Hi, Please navigate to Dashboard → Settings → Reading, then locate the "Blog pages show at most" option. Change the value from 1 to your desired number of posts and click Save Changes. Regards,Pen ...