Public Tickets
tahsinakin
frontend editor errorClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated July 2, 2025 at 2:28am
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, the current version of PenNews only supports back-end editing, so you won't be able to build layouts using the front-end editor.
Regards,PenciDesign.
AndreasWinkler
Footer menu not shown at all pagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 1, 2025 at 7:39pm
7
Most recent comment from AndreasWinkler:Thanks a lot. It works :-)
Coolzy
Soledad - Best Pic Size For Blog PostsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 1, 2025 at 4:17pm
4
Most recent comment from PenciDesign Supporter:Hi,
The Soledad theme uses lazy loading for all images, which means images only load when the user scrolls to them. So there's no need to worry about page loading time.
Regards,PenciDesign.
lygs1905
License ErrorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 1, 2025 at 4:16pm
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Laetitia
Issue with the licenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 1, 2025 at 10:24am
3
Most recent comment from Laetitia:Hello, Thanks a lot, I was able to activate it. Have a great day
huashuqi
subscribeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 1, 2025 at 8:10am
2
Most recent comment from PenciDesign Supporter:Hi,
Your header was built with the Penci Header Builder. Please go to Dashboard → Header Builder, click "Edit with Penci Header Builder", and then modify/remove this button or content on that page.
...
daydreamerrc
Mobile / Hamburger Menu LengthClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 1, 2025 at 2:05am
7
Most recent comment from daydreamerrc:You nailed it. My safari zoom was at 125%Thank you!
ISOLE-GRECHE
WPBakery Page Builder 8.5Closed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 30, 2025 at 1:24pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please delete the current version, then re-install it by going to Appearance → Install Plugins.
Regards,PenciDesign.
jane364
CarouselClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2025 at 2:00am
2
Most recent comment from PenciDesign Supporter:Hi,
Please send me the screenshot and take notes. I will review them and provide you with a quick solution.
Regards,PenciDesign.
AndreasWinkler
Blog EN shows German postsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2025 at 6:35pm
3
Most recent comment from AndreasWinkler:Hi,this is not the issue. All my posts are assigned to the right language, and some days before everything worked well until we changed the view of posts into grid view. But it is solved anyway: I j ...
Nadja
Featured Articles (not slider)Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2025 at 4:35pm
2
Most recent comment from PenciDesign Supporter:Hi,
If you want to change the post items in the featured slider, go to Appearance → Customize → Homepage → Featured Slider → General, then select the categories you want to display under "Filt ...
AndreasWinkler
Preview pictures are too big in some categoriesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2025 at 11:34am
9
Most recent comment from AndreasWinkler:Great, thanks :-)
meenamac
publish date formatClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2025 at 7:21pm
3
Most recent comment from meenamac:thank you for help
meenamac
publish date on latest post on sidebar widgetsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2025 at 7:21pm
3
Most recent comment from meenamac:thank you for help
mitfol
Translating button and link in penci Header Builder pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2025 at 4:12pm
23
Most recent comment from mitfol:Hi,Thank you for your support. Everything is fine now.Regards.