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Public Tickets

Akira McDonough-Sieben Banner image headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2024 at 7:15am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Colors → Header Background Image: upload the image that you want to show background at this option field.Regards,PenciDesign. MickLite7 Remove AdClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2024 at 11:20pm   7 Most recent comment from MickLite7:AHHH thank you, I found it in the settings, it had HOME tagged. Weird it didn't show up on the other theme, but all is well now. Love soledad, have had it on my other site for many years and been ... therevivingpakistan No option for changing font sizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2024 at 6:23pm   9 Most recent comment from PenciDesign Supporter:Hi,I've edited your site.Please clear all the browser caches and check again.Regards,PenciDesign. gregory73 Staging site URL remains in live environmentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2024 at 10:24am   3 Most recent comment from gregory73:Thank you. Done.This helped! Very useful tool.Thanks again for prompt response! Gregor WebsiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2024 at 8:57am   2 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the issue is related to Ezoic optimizations. Please disable all optimization options in this service/plugin and check again. If you want to optimize your site, plea ... otakuapologist HELP! REPLY ERROR!Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2024 at 12:35am   2 Most recent comment from PenciDesign Supporter:Hi,1. Please check your browser, as the reply button is working correctly on my end. 2. Regarding the featured image issue, please refer to the reply I wrote in your other ticket.Regards,PenciDesign. askrocco6531 Website load time on mobile is way too longClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 10, 2024 at 5:38am   15 Most recent comment from PenciDesign Supporter:Hi,This is an issue with Elementor lazyload.Regards,PenciDesign. Lyan Custom Soledad ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2024 at 5:16am   2 Most recent comment from PenciDesign Supporter:Hi,If you want to customize the header.php file, you should copy and edit it in the child theme.Any changes you make to the parent theme will be lost when you update to the latest version.Regards,Penc ... AlexanderBojsen Remove "sold out" labelClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2024 at 4:52am   4 Most recent comment from PenciDesign Supporter:Hi,Please add this CSS code: .outofstock .product-labels {  display: none;}Regards,PenciDesign. Mark Vertical Menu IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2024 at 1:46am   5 Most recent comment from PenciDesign Supporter:Hi,If your site is using the Soledad child theme, you need to edit the file located in the Soledad parent theme.Regards,PenciDesign. Leo when I do some new inernal links it shows on commentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2024 at 12:14am   2 Most recent comment from PenciDesign Supporter:Hi,This is a pingback feature of the WordPress. Please follow the document at this link to understand how to disable it: https://www.wpbeginner.com/wp-tutorials/how-to-disable-trackbacks-and-pings-on- ... MickLite7 Header Logo SizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 8, 2024 at 5:21pm   3 Most recent comment from MickLite7:I was changing the size in the wrong place lol. Got it now, thanks! CreatemyWeb back to topClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 8, 2024 at 2:48pm   7 Most recent comment from CreatemyWeb:Thank you guys! henryhuangg Header FooterClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 8, 2024 at 1:48pm   5 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, this search style is only supported by the default header layout. It does not work with headers created using the Penci Header Builder.Regards,PenciDesign. henryhuangg Global changeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 8, 2024 at 8:57am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → General → Colors: change the theme color at this panel.Regards,PenciDesign.