Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

imrafiqulislam Purchase CodeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 23, 2025 at 1:34am   2 Most recent comment from PenciDesign Supporter:Hi, Please send me your purchase code. I'll check and help you. Regards,PenciDesign.  unixangel I need to revoke my licence from an old URLClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 22, 2025 at 3:04am   5 Most recent comment from unixangel:i love you very much, I will recommend your themes to everyone Okugi Two lightboxes appearing at onceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 22, 2025 at 1:37am   6 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a private reply.I’ll log in and help you configure it. Regards,PenciDesign. renatols How to remove Also read box from pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 22, 2025 at 1:35am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → Related Posts → turn off the "Enable Related Posts Popup" option. Regards,PenciDesign. Nikki O\'Connor Theme/function issuesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2025 at 1:42am   10 Most recent comment from PenciDesign Supporter:Hi, 1/ Please note that if you force dark mode to be enabled on the homepage, it will also save the dark mode preference in the user’s cookies, applying it across the entire site. The current versio ... zeardblack How to remove theseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2025 at 1:35am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Widgets, expand the Main Sidebar widget area, and remove any unnecessary widget content from there. Regarding the comment options, I’ve checked your site and the comm ... zeardblack Please resolve itClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2025 at 1:33am   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to the LiteSpeed Cache plugin and your browser cache. Please make sure you've cleared your browser cache completely, then check again. Here’s a screenshot from my brow ... rdoncel updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2025 at 1:29am   3 Most recent comment from PenciDesign Supporter:Hi, This is related to the WP version and your WP update and how the server handles the installation and folder permsissions Try to create the folder yourself. Make sure you set the permissions (775) ... David Table of contents placementClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 17, 2025 at 10:08am   3 Most recent comment from David:Thank you, it fixed the issue.David r2motion Text to speechClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 17, 2025 at 1:33am   2 Most recent comment from PenciDesign Supporter:Hi, After creating and filling out the required API key, you need to generate the audio file for your post by clicking the Generate Audio button on the post editor screen. Regards,PenciDesign. eulampiar Missing "Penci Shortcodes & Blocks" Plugin from Theme PackageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 15, 2025 at 12:29am   2 Most recent comment from PenciDesign Supporter:Hi, You can install this plugin by going to Dashboard → Appearance → Install Plugins. Regards,PenciDesign. martinace Import demo styleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2025 at 2:43pm   14 Most recent comment from PenciDesign Supporter:Hi, I just checked your site again, and the issue is caused by the logo image file. Please edit the logo image using an image editing software on your computer. Remove all the white space around the l ... lygs1905 image dimensionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2025 at 8:38am   2 Most recent comment from PenciDesign Supporter:Hi, You can upload the largest image file you have. WordPress and the Soledad theme will automatically resize it to fit all post layouts appropriately. Regards,PenciDesign. whobo Deregister codeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2025 at 5:42am   4 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Franck Font sizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2025 at 6:22pm   6 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Table of contents → General → Enable Support in Post Types: select "Post" option. You can also change the TOC position at the "Insert Table of Content ...