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Public Tickets

mohamedSEO Very slow loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 4, 2025 at 12:47am   4 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a private reply.I’ll log in and help you check your site. Regards,PenciDesign. Tina Tolle Help Replacing “DIY&CRAFT” with My Own Site TitleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 3, 2025 at 7:23pm   3 Most recent comment from Tina Tolle:Thank you so much! I'm totally new at web building and trying to use all the resources I can and worked in circles to figure this out! Tina voua Alerts in the top row of the headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 2, 2025 at 2:00pm   4 Most recent comment from PenciDesign Supporter:Hi, You can change the style, font size, and other settings in the Style tab. Currently, Soledad only supports the marquee style in this element, but we plan to add more options and layouts in future ... huashuqi queryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2025 at 1:51pm   2 Most recent comment from PenciDesign Supporter:Hi, Could you please send me the link to the category you've selected? Regards,PenciDesign. Jon woocommerceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2025 at 7:00am   2 Most recent comment from PenciDesign Supporter:Hi, You can continue using this theme without any issues. We plan to include updates to this template in a future theme release. If you have any other questions or need assistance, feel free to reach ... Coolzy How To Update Mobile Navigation PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2025 at 1:38am   2 Most recent comment from PenciDesign Supporter:  Hi, Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add the HTML content to the mobile sidebar content like the screenshot below: On the Desktop, please ... Coolzy Proper logo size, placement on magazine themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 28, 2025 at 6:22pm   7 Most recent comment from Coolzy:Think we have it functioning properly on all formats, desktop, mobile, sidebar navigation, etc. Mashiur Rahman SIte redirecting issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 28, 2025 at 10:00am   4 Most recent comment from PenciDesign Supporter:Hi, I’ve created a screen recording video in my browser for this case. Please check it here: https://streamable.com/03wmrl  Regards,PenciDesign. voua Server 500 errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 28, 2025 at 6:00am   2 Most recent comment from PenciDesign Supporter:Hi, Please follow the detailed instructions in the document at this link: https://elementor.com/help/500-error/ Regards,PenciDesign. mitfol The site header disappearedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2025 at 6:12pm   5 Most recent comment from mitfol:Hello,Everything is fine now. It would be nice if I didn't bother you with the next updates. Thank you for your support.Regards. maxourisg1 front page bugClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2025 at 9:11am   2 Most recent comment from PenciDesign Supporter:Hi, Please re-edit the homepage using Elementor. Make sure everything displays correctly in Elementor’s preview mode, then click the Save Changes button. After that, clear all caches and check the p ... meenamac show page title and breadcrumb in category page and archive pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2025 at 1:37pm   16 Most recent comment from PenciDesign Supporter:Hi, Please understand that Elementor is a page builder that uses a user-friendly interface with post titles for easy management and searching. The Soledad theme doesn’t support entering post IDs dir ... jcroody Features not showing and updatesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 24, 2025 at 2:20am   6 Most recent comment from PenciDesign Supporter:Hi, I've logged in to your site and here is some feedback: 1/ The Envato token you've entered is from an account that did not purchase the Soledad theme. Please make sure you generate the to ... Massimo Ercolani problemi con annunci Google AdSenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 23, 2025 at 12:13pm   2 Most recent comment from PenciDesign Supporter:Hi, Based on the screenshot you sent, this issue is likely related to a browser add-on you have installed—possibly an ad blocker. Please try disabling all browser add-ons or check again using a priv ... koalashoes scrolldown menu colorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 23, 2025 at 12:08pm   4 Most recent comment from PenciDesign Supporter:Hi @praveenputtur, This is the Soledad theme support ticket. If you need help with the PenNews theme, please create a new ticket under the PenNews theme category and include your site URL. I’ll chec ...