Public Tickets
Antonio
Hamburger menu does not work fineClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 13, 2025 at 4:52am
3
Most recent comment from Antonio:Thank your very much. It works fine
kenkenhaha
幫忙解除授權綁定，讓我在新網站啟用
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 11, 2025 at 8:00am
4
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Volodymyr Tymko
[email protected]
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 11, 2025 at 6:32am
6
Most recent comment from PenciDesign Supporter:Hi,
Please understand that the Envato account used to purchase the Soledad theme is required to receive updates and support from our team. We cannot assist you if you do not have a valid Envato accoun ...
Mani
change the domain and transfer license to another domainClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 11, 2025 at 12:37am
2
Most recent comment from PenciDesign Supporter:Hi,
Please send me the purchase code. I’ll check it and help you revoke it.
Regards,PenciDesign.
John
Remove share buttonsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 10, 2025 at 5:13pm
7
Most recent comment from John:Hello again.I have returned to say thank you for helping me out. When I got to that section, the hide share function for those buttons were already selected. I suspect maybe they were newer buttons ...
maximilianruschepaul
Social Share Saving Setting Bug?
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 10, 2025 at 2:24pm
4
Most recent comment from PenciDesign Supporter:Hi,
I’ve fixed the issue—it was related to the multilingual plugin.
In the future, if this problem happens again, please go to Appearance → Customize → General → Extra Options, then click th ...
maximilianruschepaul
Header logo slogan not centered under the logoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 9, 2025 at 10:35am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
.penci-header-builder .pc-builder-element.pc-logo a {
display: flex;
flex-direction: column;
alig ...
achanotech
video in titleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 8, 2025 at 9:42am
2
Most recent comment from PenciDesign Supporter:Hi,
I've checked your site, and the issue is caused by the WP Automatic plugin. It includes some CSS code that conflicts with the default theme styles.
Please go to Appearance → Customize → C ...
freshde
Theme update breaking our websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 6, 2025 at 6:45pm
12
Most recent comment from freshde:Please don't do anything right now, we're working to resolve this issue and we'll let you know if we need you for further.
kanishkaceo
table contentClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 6, 2025 at 8:25am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Table of Contents → General → Enable Support in Post Types, and select the "Posts" option.
You can also customize all the settings in this panel to fi ...
md_emran23
Item Purchase CodeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 5, 2025 at 5:32pm
5
Most recent comment from md_emran23:thank you
elakri_khalid
Product PageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2025 at 6:37pm
3
Most recent comment from elakri_khalid:Hello, It's done. Thank you.
Ammar Akbar
Title ColorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2025 at 11:21am
2
Most recent comment from PenciDesign Supporter:Hi,
The current version of Soledad doesn't support formatting part of the title in a different style directly. However, you can achieve this by adding the tag in the post title and then applying ...
zeardblack
How to fix itClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2025 at 7:50am
2
Most recent comment from PenciDesign Supporter:Hi,
I've checked your site, and all the post sections are displaying correctly.
You might not have configured the Elementor query settings properly. Please edit the homepage using the Elementor P ...
Tina Tolle
Mobile Header & Sidebar Menu – Soledad Logo & Credit Can’t Be Removed / Header Text Won’t AlignClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2025 at 2:27am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Dashboard → Header Builder → Edit with "Penci Header Builder", then modify the logo, menu, and all other header elements for desktop and mobile, as shown in the screenshot below.
...